Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Complaint Regarding Unfair Treatment, Lack of Communication, and Billing Issues with Awesome Life Group LLC
  
  Dear Better Business Bureau,
  
  I am writing to express my deep dissatisfaction with the services provided by Awesome Life Group LLC. As a longstanding customer of approximately four years, my recent experiences have left me feeling robbed and cheated.
  
  On January 17, 2024, I attempted to re-sign up for Awesome Life Group LLC's services, having been a loyal client for years. Unfortunately, my attempts were met with significant challenges. After days of futile attempts to sign in and reach someone at the office, my account was reset. Despite entering my information as usual and signing a form, it has been nearly two weeks of frustration. Multiple calls to the sales and customer service lines have gone unanswered. Instead, I received a vague email after leaving a voicemail, stating that they would not service me at this time and directing me to use SkyBlueCredit. This lack of explanation and poor customer care is deeply disappointing.
  
  Furthermore, during a conversation with Tracy on January 19, 2024, I learned that Awesome Life Group LLC decided my account was not a good fit based on a review of my previous history with them. Tracy referred me elsewhere and mentioned an outstanding invoice. When I inquired about the company's policy regarding missed payments and client dismissal, Tracy evaded the question. After persistent efforts, she reluctantly disclosed that the outstanding invoice was for one month's worth of payments, with no prior notifications other than an automated email through the portal.
  
  These incidents collectively illustrate the degradation of Awesome Life Group LLC's service quality over the years. As a former satisfied customer who once recommended their services, I am appalled by the lack of transparency, communication, and customer care.

  Business Response

  Date: 01/19/2024

  I hope this email finds you well. Thank you for choosing Awesome Life Group, LLC for your credit improvement needs. We appreciate the opportunity to assist you in achieving your financial goals.
  

  After carefully reviewing your credit profile and unique situation, it is with regret that we must inform you that we may not be the best fit for your current needs. Our services are tailored to address specific credit challenges, and it appears that your requirements may be better served through alternative solutions.
  It is important to us that you receive the most effective assistance for your individual circumstances. While we may not be the ideal match at this time, we want to provide guidance on alternative options that may better suit your needs.
  We recommend exploring the company we suggested as it aligns more closely with your current situation. This company specializes in credit repair and has a proven track record of success in situations similar to yours.
  We understand that each individual's credit journey is unique, and we want to ensure you have the support that best aligns with your goals. If you have any questions or would like further assistance in finding the right solution, please do not hesitate to reach  consider contacting __________ directly.

  We appreciate your understanding and wish you the very best on your path to financial wellness.
  Thank you for considering us, and we wish you continued success in your financial endeavors.
  Best regards,

• Initial Complaint

  Date:04/03/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company claims to assist you with credit but offers minimal insight into what is going on after they collect payment . I reach out to them with follow up letters and questions on a regular basis and they hardly ever respond The most they respond is to be sure you make your payments . Then you don’t hear from them again until you set up online phone calls . I paid $300 so far and have gotten no updates on my credit repair process that began January 30. They will not refund me because they say I was 2 day lates and they delayed the repair process According their terms . I messaged and called on several occasions and got no response . I am still requesting a refund.

  Business Response

  Date: 11/01/2023

  We are sorry to hear about your disappointment with your services. After careful review of your
  account we have concluded that there was reasonable communication unfortunately as outlined
  in our agreement we are unable to refund the payments you have made as we performed the
  services and kept you up to date.

• Initial Complaint

  Date:03/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I retained Awesome life group to repair my credit back in October. They did not deliver. They charged my account and then dropped me as a client. I tried calling after I was unable to gain access to their site and no one returned my call. I left a review on Google and they responded back stating I was never a client. I have a screenshot showing awesome life group denying me as a client and one from my bank account showing they charged my account, so clearly I was a client.

  Business Response

  Date: 03/14/2023

  In our reply to this person we letter her know that we did not have a client with the name ********** ***** and if she was in fact a client to contact us to address her concerns.  We never received a phone call.  With this complaint she is using the name ********** *******.  We had a client that with the name ********** ******s that signed up for services.  Attached is a list of the services that were provided to the client.   *** *****s was canceled as a client after several declined Payments.  Awesome Life Group has delivered the services that we agreed to do.

  Customer Answer

  Date: 03/18/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  
  
  Regards,
  
  
  
  ********** *******