ComplaintsforNumo LLC

• Initial Complaint

  11/28/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  A debit card was opened under my name and the card was mailed to me. The debit card was issued by a company called Indi. I did not open the card nor I provide my personal information (name, SSN, Birthday) to Numo LLC. card number: **************** good through 11/25 According to www.goindi.com, "indi is a registered mark of numo llc, a subsidiary of The *** ********* ******** *****, Inc. numo is a service mark of The *** ********* ******** ****** **** **** *** ***** *** *** *** **** *** ********** ***** ** *** *** ********* ******** ****** ***." Thus, I am filing this complain against Numo LLC.

• Initial Complaint

  07/23/2021

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  on june 2nd i was approved for SBA PPP DTRAW 2 LOAN AT WHICH TIME I USED my indi bank account to receive funds. i had alerted indi of coming deposit because it was over the allowed limit which as per terms and conditions balances and ach transfer can be adjusted at the sole discretion of indi.; needless my deposit hit and as expected i was put on security review.; for 2 weeks and then finally passing it and having access to my funds. well a week later i updated my contact infor to then trigger another lock but easily fixed all i needed was a ph0ne bill which i provided. my acct remained locked and i was headed for financial ruin. i couldnt keep scheduled client appointments i cancelled multiple events costing me thousands. i begged indi to release my funds to no avail. to then waking up to my acct closed!!! and funds are not to be refunded until further review by law enforcement. which turned out to be false. i dont know why i was closed and i havent been able to get my loan back. t

• Initial Complaint

  06/21/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I opened an account with them I had three deposits made in the account and with within 5 minutes of the account being made that $570 was taken out of the account when I contacted them to do a resolution they told me that cuz it was it was given to it was transferred to another in the account in Pittsburgh Pennsylvania and they told me that that they would they shut down my card so I'm unable was unable to use it but would they told me it was done by the account and routing number I think it was somewhere internal I have contacted them and now they're trying to say that those deposits weren't mine and it was fraudulent on mine and the money's going to be turned over to the to the with the law enforcement I'm not privileged to that information and security and all that yeah they also said that they don't have many notes on that account that's just all I know

  Business response

  06/30/2021

  Thank you for the opportunity to respond.  ******* ******* recently opened their account and identified Georgia as their state of residence.  Within days of opening the account, they received three Arizona unemployment payments in the names of three different beneficiaries.  None of the beneficiaries’ names match hers.  Less than an hour after receiving the out-of-state unemployment payments, they attempted to transfer the full amount of these payments to external accounts.  Additionally, multiple logins for *** ********* account originated in Lagos, Nigeria, despite her Georgia address.  Taken together, the cardholder’s activities indicate a high risk of unemployment identity fraud, which triggered a review of their account.  Because the cardholder could not show their connection to the deposited unemployment payments, their account was closed and forwarded to law enforcement for review.

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