ComplaintsforRothman Awning Company Inc

• Initial Complaint

  07/17/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Have dealt with this company for over 40yrs. Awnings are 8 yrsold. I have 14 awning 10 window awnings and 4 porch awnings. Awningswere picked up not until one week before Christmas. Called constantly to have them removed before bad weather. Awnings were wet when picked up and were returned in the spring black with mildew. Sandy screamed at me and stated that the Awnings were like that when they picked them up . This is not true. She was extremely rude and hung up.# yrs ago when I ordered an additional awning deposit was given by to owners son and he did not order awnings instead pocketed the money. I was told that order was not placed. This was resolved when I presented cancelled check.. I continued to deal with this company and was a valued customer but was treated with disrespect. THESE PEOPLE WERE NOT THE ORIGINAL OWNERS. USED ROTHMAN NAME.

  Business response

  07/20/2022

  attach is the information about  If you have any questions please call me at *** *** **** monday to friday 7 am to 3 pm.

  See Attachments

  
  Thank You
  Rothman Awning Co., Inc.
  Sandy *****
  President
  44 West Elizabeth St.
  Pittsburgh, PA.   15207
  ************ ***************************

• Initial Complaint

  05/24/2021

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  On 4-9-2021 Rothman Awning cash a check I sent for $133.75 for awning cleaned, stored for the winter, little mending and hanged. When paid, call them and give them three weeks and they will deliver and hang them back. I had my awning made by them, and this is to be part of their service. The dispute is, I called them on 4-9-2021 to require when they would be out to hang awning. I got rude reply by co-owner, it would be a month. I called again on 5-9-21, the wife and co-owner, says, it would be another month. She rudely slammed the phone in my ear. I tried twice to get this request resolved and I keep receiving stumbling blocks. The check I sent to them is ***** * **** through PNC Bank. Payment requested I paid. They aren't delivering on their part. Please help me get this matter resolved. Sincerely, *** ********

  Business response

  06/01/2021

  *** *** ********
  Your File Number: **********
  BBB Id # ********
  
  **** *** *****

  
  I am responding to your letter regarding the mistruths represented by your client. In particular, both paragraphs 1 and 2 of your letter.
  Regarding paragraph 1, where your letter states that your client has had services rendered yearly. That is an outright lie. *** ******** purchased the awning in question in 2008 and requested yearly service from 2009 until 2013. This is evidenced by attachments, to this letter, named 1,2 and 3. 

  
  Attachment 1 is the old page, since we updated our books last year, from our storage book where storage bundle numbers, repairs and any other notes are documented. That page shows the storage documentation beginning in 2009 and continuing through 2013. 
  Attachment 2 is the current page for *** ********’s storage for the ‘storage year’ of 2021.  We use the install year as the current storage year. This attachment also shows the payment date(s), which will be relevant later in this letter.

  
  Attachment 3 shows the original manufacture year as 2008, which would lead to the first ‘storage year’ as 2009 from Attachment 1.
  Regarding paragraph 2, where your client states that her simple cashed check from PNC bank was proof that she contacted Rothman Awning on April 9, 2021. Again this is a blatant mistruth, based on the storage receipt mailed to *** ********.

  
  Attachment 4 is our retained copy of the aforementioned storage receipt, mailed to every customer we service yearly once their awnings have been repaired, vacuumed and wrapped for storage.  The storage receipt clearly states, in RED  lettering at the top of the receipt that the customer ‘MUST CALL FOR INSTALLATION.’  

  
  Attachment 5 shows the phone log from April 26, 2021 was your clients first call requesting installation. Writing a note on a check does not constitute a fulfillment of the call requirement.
  While it is true that it also states “ALLOW 3 WEEKS FOR SERVICE’, your client made no allowance for the current state of affairs in Pennsylvania.  With our federal government giving away needless extra unemployment compensation to those individual desiring not to return to productive society, it has been near impossible to hire any additional workers for the seasonal positions our company offers.  I am sure that you can bear witness to this fact by simply noticing all the ‘Help Wanted’ signs displayed by just about every business in, and around, Pittsburgh.  
  This lack of seasonal workers has presented a situation unlike any witnessed by our company during it’s 100 year life.  Thus reducing our working staff to 5 installers, instead of the usual 8 to 10. This created a situation that has strained our installers just about to their limits.

  
  In addition, your client egregiously violated the terms of the storage agreement by not submitting ½ payment upon original receipt of the storage receipt dated 12/20/2020.  Again, another item highlighted by RED lettering.  I do not know if your client is color blind or not, but the shading should be obvious to even someone who is color blind since they would be appear as a different shade of grey. 

  
  Even with the reduced staff of installers we are forced to have working, *** ********’s awning was installed on May 27, 2021. One day over 4 weeks from her original documented call date.
  While we understand that you can only represent the statements of your client, we believe some research into the facts of the matter would be have been warranted before sending letters outlining mistruths.
  

  We, as a company, will refuse any further servicing of *** ********’s awning in the future, so there will be no need for her to contact us again. We also consider this matter resolved.
  Thank you for your time and attention to this matter.
  
  Sincerely.
  Richard * D******
  Former President, Rothman Awning Co., Inc
  
  Cc: BBB at [email protected]
        *** ******** ** ************************       ****** ***** * ***************************
  

  
  

  Customer response

  06/03/2021

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *** ********

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩