Customer ReviewsforSuperior Moving & Storage, Incorporated

DO NOT USE THIS COMPANY - You will be overcharged, and the job will not be completed. And they may break a few things. I'm only giving one star because at least they showed up. My mother moved from a one bedroom apartment into my house. At the apartment the movers loaded her furniture fairly quickly. The problems began with unloading and taking the furniture into my house. The movers did not reassemble the bed even though the contract stated they would. They did not want to take the dressers upstairs and were going to try to leave them in the living room until I insisted they be taken upstairs and placed in the proper bedrooms. They a left box spring outside of my house. Some and some items were broken. They left everything in the living room despite labels indicating the rooms they should go to. Then they left early. They said they had an emergency meeting at the office. I called Rob, the salesperson, to discuss my dissatisfaction. He said he would call me the next morning and that he would rectify everything. Then he asked me for a good review. Rob never called me back. When I contacted him 2 days later, he acted like he did not remember our previous conversation. How could he possible expect a good review when this company dropped the ball and then did nothing to rectify the situation.

All e-mail and text communications leading up to the move confirmed my appointment and said very clearly "No action required by you, this is a friendly reminder" We’ll guess what, action was required and they were not very friendly. Here’s what happened: they cancelled and filled my slot and were basically like, too bad, we called to confirm but you didn’t respond. I was unable to answer my phone due to work commitments but when I got a text from them asking if the move was still on I replied ‘yes’ via text. Guess what, they still cancelled me. Just terrible!!!!!!!!

My family had a very positive experience, not only with the move but also with storage.

I had a very positive experience. My furniture was awful heavy with glass and they wrapped and managed items like they were new born babies. They made things look easy. I'm sure accidents happen. But sadly I couldn't do it myself due to injury. And I got the 3 best guys ever...Nelson Sr...Nelson Jr and Steven. They put my worries aside and let me relax while I watched truly mindful and knowledgeable people take charge. Thank you so much. I won't use anyone but Superior because of these 3 men. Thank you again.

Worst company ever. Lots of stuff was broken and all they did was deny deny deny. Basically called me a liar and that I hired them to move broken stuff. Never again.