ComplaintsforCGFNS International, Incorporated
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Complaint Details
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Initial Complaint
06/19/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Hi. I'm ******* *******. I’d like to ask help from your office. I applied for credential evaluation service in CGFNS International. I have submitted all the required documents however they still don’t issue my (CES) Professional Report Re-Rvaluation, as they insist that for the english exam document, I need SPEAKING and WRITING modules in TOEIC exam for nursing license endorsement in Missouri. I talked to the Missouri Board of Nursing and the’ve said that only LISTENING and READING modules are needed in TOEIC exam for me to endorse my nursing license. I already have visa screen certificate. I just need the credential evaluation report to endorse my license. I attached the screen shot on Missouri BON website of required english exam for license endorsement. I’m begging you to help me. I’d greatly appreciate your effort to help me with this issue. My details are as follows: Name: ******* ****** ******* DOB: ******* **** CGFNS ID No.:******* Thank you.Business response
06/21/2023
In response to the referenced complaint:
******* ******* placed an order for a Credentials Evaluation Service (CES) Professional Report Re-Evaluation on January 15, 2023. CGFNS International, Inc. is required by the applicant’s report recipient to review all required documentation.
The following are documents that have been received and reviewed:
Secondary School Diploma issued by ******* ****** High School, Quezon City, Philippines. Deemed acceptable by the evaluator.
License verification from Philippines. Deemed acceptable by the evaluator.
License verification from United Arab Emirates. Deemed acceptable by the evaluator.
Transcripts from Chinese ******* Hospital Colleges, Inc. Deemed acceptable by the evaluator.
English language proficiency exam scores. Deemed acceptable by the evaluator.
The evaluator has reviewed all documents. The applicant’s credentials have met the recipient’s requirements and a CES Professional Report was issued on June 20, 2023.
CGFNS International, Inc. trusts that this will address the applicant’s concerns and that the matter will be closed.Customer response
06/22/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.I'd like to thank you BBB team. Your help are greatly appreciated. I can now continue pursuing my goals in life. Wishing you and your team continued success.
Regards,
******* *******Initial Complaint
06/18/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
April 5th my message Hello team,I understand how busy you all are but I'm kindly requesting for my report to be sent to ***** board of Nursing. It's been over 10 weeks already, please. I had a temporary license that has now gone inactive because the board of nursing has not received my report yet. Attached to this email is a screenshot. Thank you Response may 15th Our goal is to review all status within a reasonable timeframe our processing times fluctuate depending on many variances including processing times for documents to arrive at our office, the vetted for authentication and uploaded to your account. Warm Regards, Applicant Navigation Service June 7th Can someone kindly look into my order please. It's taken way too long and I cannot go forward with my license application without this being done! I sent an email a while ago All documents have been received and the current status is now ready for review. We are currently experiencing a backlog and cannot provide an accurate review timeframe. Please periodically check your Connect account Message tab in case our evaluation team has any questions regarding your documents. There is a cap on our Expedited Review Service for each month. If there is a spot available, you will be able to purchase under Additional CGFNS Services in your Shopping Cart. We hope this is helpful and we appreciate your patience.Now, this is my concern, CGFNS has all my documents and there was nothing pending to be received, they've had it from the day my order was placed. My status changed to ready for review a day after payment was received in February. My temporary license has been suspended because of my pending verification from CGFNS. I'm frustrated at this point. CGFNS kindly issue my report to atexas Board of Nursing, my order was ready for review from the 2nd of February 2023, it's the 18th of June 2023 today, CGFNS, kindly issue my report.Business response
06/21/2023
In response to the referenced complaint:
****** ***************placed an order for a Credentials Evaluation Service (CES) Professional Report Re-Evaluation on February 1, 2023. CGFNS International, Inc. is required by the applicant’s report recipient to review all required documentation.
The following are documents that have been received and reviewed:
West African Senior School Certificate issued by the West African Examinations Council, Nigeria. Deemed acceptable by the evaluator.
License verification from St. Lucia. Deemed acceptable by the evaluator.
Transcript from ******** International Medical University (2014-2016). Deemed acceptable by the evaluator.
Transcript from ******** International Medical University (2017-2018). Deemed acceptable by the evaluator.
The evaluator has reviewed all documents. The applicant’s credentials have met the recipient’s requirements and the CES Professional Report was issued on June 19, 2023.
CGFNS International, Inc. trusts that this will address the applicant’s concerns and that the matter will be closed.Customer response
06/21/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
**********************************-********Initial Complaint
06/14/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I paid $ 275 for CES report with CGFNS this is my second report less than a year. They have all my required documents that have been evaluated for the report to be issued. Since, the 15th May my status haven't changed from " ready to be reviewed". I emailed asking for an update and when would my report would be issued. CGFNS replied suggesting I would like the report issued to make additional payment because they have a backlog. I currently relocating to another state and the report is urgently needed for my license to be issued. I believe it is unfair of the services CGFNS are providing especially for international clients like myself. I do hope you can assist me to resolve this issue with CGFNS.Business response
06/16/2023
In response to the referenced complaint:
******* ************ placed an order for a Credentials Evaluation Service (CES) Professional Report Re-Evaluation on May 14, 2023. CGFNS International, Inc. is required by the applicant’s report recipient to review all required documentation.
The following are documents that have been received and reviewed:
Secondary Education Certificate issued by the Caribbean Examinations Council. Deemed acceptable by the evaluator.
License verification from Guyana. Deemed acceptable by the evaluator.
License verification from Bermuda. Deemed acceptable by the evaluator.
Transcript from ********** School of Nursing. Deemed acceptable by the evaluator.
Transcript from University of *****. Deemed acceptable by the evaluator.
The evaluator has reviewed all documents. The applicant’s credentials have met the recipient’s requirements and a CES Professional Report was issued on June 15, 2023.
CGFNS International, Inc. trusts that this will address the applicant’s concerns and that the matter will be closed.Initial Complaint
06/09/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Order number *******Order date: October 27, 2022 I am processing CES for endorsement of Nurse license. My school mailed an application (Transcript Validation form) requested from CGFNS with regard to below student in December 2022.****** *** DOB: ********** CGFNS ID: ******* Order number: ******* And I know we are waiting for Authentication of transcript signature. But we changed the dean of our school at the beginning of this year. So probably, that's why it was not matching with signature. And my school sent you guys all documents including transcript and diploma 4 times through mail and e-mail. My school staff and I was really exhausted during this process. we have been waiting for 6months. I cannot work in NJ because of this process. Are you guys gonna feed to me? Seriously, please tell us which transcript's signature is weird. And My school sent you the file to RFA team again on 26th May. please...Business response
06/21/2023
In response to the referenced complaint:
****** *** placed an order for a Credentials Evaluation Service (CES) Professional Report on October 27, 2022. CGFNS International, Inc. is required by the applicant’s report recipient to review all required documentation.
The following are documents that have been received and reviewed:
Certificate of High School Graduation issued by ****** ***** High School, Korea. Deemed acceptable by the evaluator.
License verification from Korea. Deemed acceptable by the evaluator.
Transcripts from ***** University. Deemed acceptable by the evaluator.
Please note that the evaluator has reviewed all documents. The applicant’s credentials have met the recipient’s requirements and the CES Professional Report was issued on June 20, 2023.
CGFNS International, Inc. trusts that this will address the applicant’s concerns and that the matter will be closed.Initial Complaint
06/07/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
My name is ************************* Date of birth: ********** CGFNS ID : ****************************** ORDER NUMBER : ******* Date of transaction :November 8th 2022 Amount pain: 420USD I applied to CGFNS international for a credential evaluation service since 11th of November 2022 I subsequently completed all requirement requested of me by CGFNS as far back January 27th 2023 Till date, CGFNS has refused to issue my evaluation report This has caused so much delay in my career planning and progress. I have contacted CGFNS to provide a valid and reasonable timeline for the completion of this service and to my greatest disappointment, CGFNS refused to provide reasons for the delay and possible timeline for delivery of service MY PLEA Kindly assist me in contacting CGFNS to deliver the required service as it has taken too long a time for such regular service that her counterpart delivers within 10 business days. Find the attached for a copy of my receipt Regards *************************Business response
06/09/2023
In response to the referenced complaint:
************************* placed an order for a Credentials Evaluation Service (CES) Professional Report on November 8, 2022. CGFNS International, Inc. is required by the applicant’s report recipient to review all required documentation.
The following are documents that have been received and reviewed:
West African Senior School Certificate issued by the West African Examinations Council, Nigeria. Deemed acceptable by the evaluator.
License verification from Nigeria. Deemed acceptable by the evaluator.
Transcript from ****** ******** University of Technology. Deemed acceptable by the evaluator.
The evaluator has reviewed all documents. The applicant’s credentials have met the recipient’s requirements and a CES Professional Report was issued on June 7, 2023.
CGFNS International, Inc. trusts that this will address the applicant’s concerns and that the matter will be closed.Customer response
06/12/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*************************Initial Complaint
06/06/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Hi.this is **************************i applied for credential evaluation service and this is my cgfns ID no ************** contact cgfns so they can evaluate my credentials and issue my CES report to enable me sit for my nclex exam. Kind regards.Business response
06/16/2023
In response to the referenced complaint:
************* ***** placed an order for a Credentials Evaluation Service (CES) Professional Report Re-Evaluation on November 11, 2022. CGFNS International, Inc. is required by the applicant’s report recipient to review all required documentation.
The following are documents that have been received and reviewed:
Senior School Certificate issued by National Examinations Council, Nigeria. Deemed acceptable by the evaluator.
License verification from Nigeria. Deemed acceptable by the evaluator.
Transcript from State School of Nursing, ***. Deemed acceptable by the evaluator.
Please note that CGFNS is still awaiting valid passing English proficiency exam scores as they are required by the recipient. The applicant was informed of this requirement on June 7, 2023. Once the passing English proficiency exam scores are received, the applicant’s file will be reviewed by an evaluator. If the evaluator determines that the applicant’s documents meet the recipients’ requirements, a CES report will be issued.
CGFNS International, Inc. trusts that this will address the applicant’s concerns and that the matter will be closed.Initial Complaint
06/05/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
******************* placed an order for a Credentials Evaluation Service (CES) Professional Report on February 7, 2022. CGFNS International, Inc. is required by the applicant’s report recipient to review all required documentation. The following are documents that have been received: High School Diploma issued by Freedom High School, Prince William County, Virginia. Deemed acceptable by the evaluator. Transcript from ******** ****** University, ******** ****** Institute of Professional Studies. Please note that this document was not accepted as CGFNS needs to contact the school to obtain more detailed information about the clinical rotations the applicant completed. Please note that once this information is received, the applicant’s file will be reviewed by an evaluator. If the evaluator determines that the applicant’s credentials meet the recipient’s requirements, the CES Professional Report will be issued. The evaluator will inform the applicant if any additional information is required. CGFNS will also extend the applicant’s order for an additional three months. CGFNS International, Inc. trusts that this will address the applicant’s concerns and that the matter will be closed.Business response
06/07/2023
In response to the referenced complaint, please note that the applicant's order has been extended until September 6, 2023. CGFNS International, Inc. trusts that this will address the applicant's concerns and that the matter will be closed.Customer response
06/08/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*******************Initial Complaint
06/02/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I'm an International Nurse I solicited the Evaluation Service CES - Professional Report RE-Evaluation in April 03,2023, order ******* from CGFNS Service. I paid for $275,00. I'm waiting for long 60 days for my CES and my status remains with the same title : Ready for Review. I sent email to CGFNS last week and their response seemed like automatic response. I would like to put on record how much this delay of my new CES has disturbed my professional and financial life , as I am unable to work as a nurse until I present the document to the Board of Nursing of the State of North Dakota.Business response
06/08/2023
In response to the referenced complaint:
********************************* placed an order for a Credentials Evaluation Service (CES) Professional Report Re-Evaluation on April 3, 2023. CGFNS International, Inc. is required by the applicant’s report recipient to review all required documentation.
The following are documents that have been received and reviewed:
Certificate of Completion of Secondary School issued by Colegio Estadual ** ***** **** *******, Brazil. Deemed acceptable by the evaluator.
License verification from Brazil. Deemed acceptable by the evaluator.
Transcripts from Centro Universitario ********** ** *******. Deemed acceptable by the evaluator.
Transcripts from Universidade ******* ** ********. Deemed acceptable by the evaluator.
Please note that the evaluator has reviewed all documents. The applicant’s credentials have met the recipient’s requirements and the CES Professional Report was issued to the recipient on June 5, 2023.
CGFNS International, Inc. trusts that this will address the applicant’s concerns and that the matter will be closed.Customer response
06/08/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*********************************Initial Complaint
05/31/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I am contacting you because I am very dissatisfied with the services provided by CGFNS. I received my CES Report for the Board of New Mexico in September 2022. Evaluated and qualified as RN, BSN. However when I applied to the New Mexico Board, I received a refusal due to the Board reporting that my hours in Surgical Nursing were below what was required for validation as an RN, BSN in the USA. In this way, I am very dissatisfied because I asked the CGFNS, a reputable company, to do my validation and I am indignant that the evaluator did not check the necessary hours for validation according to the Board that I was applying. Upon receiving this notification from my Board, I went to check my hours in filling out the form sent to CGFNS by my faculty and I verified that there was an error in filling it out. However, I could have been notified by the CFGNS of this error and, in this way, I would not have had the damage and delay in my process with the Board, now at this moment, when I thought everything was right, since the CGFNS issued my report as RN, BSN to the Board from New Mexico. I ask that you kindly review my case so that we can resolve this issue without me having even more damage in my case.Business response
06/16/2023
In response to the referenced complaint:
******************************* placed an order for a Credentials Evaluation Service (CES) Professional Report Re-Evaluation on July 13, 2022, and the report was issued to the recipient on September 22, 2022. Please note that the report was prepared based on the documents that CGFNS received directly from the applicant’s licensing authority, Conselho Regional de Enfermagem de Sao Paulo, and the school the applicant attended for her professional nursing education, Universidade Estadual ******** ****** ** ******** *****”. The applicant was sent a letter on June 13, 2023 advising her to contact the school to have them submit updated transcript information with an explanation to CGFNS if the information provided by the school was inaccurate. The applicant was also informed that the school will also need to provide the course description for the relevant area of nursing.
CGFNS International, Inc. trusts that this will address the applicant’s concerns and that the matter will be closed.Initial Complaint
05/30/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Hi BBB International I am writing you in respect of CGFNS INC whose duty is to evaluate my credentials and issue me a CES report to enable me sit for my NCLEX-RN Exam. I have submitted the required documents to CGFNS and they have also confirmed receipt. kindly help get in touch with CGFNS for my report to be issued. My details are as follows; Name- ****** ****** ******** CGFNS ID- ******** Thank you BBBBusiness response
06/14/2023
In response to the referenced complaint:
****** ****** ******** placed an order for a Credentials Evaluation Service (CES) Professional Report on March 30, 2023. CGFNS International, Inc. is required by the applicant’s report recipient to review all required documentation.
The following are documents that have been received and reviewed:
Senior School Certificate issued by the National Examinations Council, Nigeria. Deemed acceptable by the evaluator.
License verification from Nigeria. Deemed acceptable by the evaluator.
License verification from United Kingdom. Deemed acceptable by the evaluator.
Transcript from School of Nursing, Federal Teaching Hospital, *********. Deemed acceptable by the evaluator.
The evaluator has reviewed all documents. The applicant’s credentials have met the recipient’s requirements and the CES Professional Report was issued on June 13, 2023.
CGFNS International, Inc. trusts that this will address the applicant’s concerns and that the matter will be closed.
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Contact Information
Customer Complaints Summary
511 total complaints in the last 3 years.
176 complaints closed in the last 12 months.