Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested transcripts from department education website from a college that close they directed me to this company I provided my documentation including photocopy of my driver's license and pay the fee and have not gotten my transcripts when I go to their website and continue release date no transcripts

  Business Response

  Date: 04/28/2025

  We have just received this complaint my postal mail. We are currently reviewing and will respond shortly. We have also just sent an email to *** *******.

  Is there a way to set up email correspondence, so that in the event we receive any complaints you can email us instead of sending by postal mail?

  Thank you.

  Kind regards,

  *****

  Business Response

  Date: 04/29/2025

  We have investigated this complaint and have attached out response. The attach will show that we resolved this issue in a timely manner and that Ms **** acknowledged receipt of her transcript and thanked us for our assistance. 

  We have recently moved offices and your letter was sent to our previous address.

  Please let us know how to update our address with you as well per previous correspondence if we could provide an email address for you to send any further complaints to that would be ideal. Thank you. 

• Initial Complaint

  Date:08/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am once again trying to send my transcripts to a school and the website does not work. I paid to share my transcripts and it keeps giving me an error. I am going to miss the deadline for school because this company is not responsive and their website does not work. I am sick of trying to get my transcripts from college and I cannot get them. Their service is awful.

  Business Response

  Date: 09/25/2024

  Thank you for your letter regarding the complaint filed by ******* ****** against Verif-y Inc. (Complaint 22139543).

  Verif-y Inc. has contracted with the ************************************, State Board of Private Licensed Schools (State Board) to be the repository of transcripts for closed schools. 

  In reference to the above case number, attached to this email are the exchanges between our customer support representative and *** ******. 

  We strive to provide our users with excellent customer service.  Below is a summary of the correspondence and activity between *** ****** and Verif-y and evidence of this correspondence is attached to this email:

  1. On August 13, 2024 *** ****** reached out to Verif-y via a previous help desk correspondence thread related to her first transcript request from Verif-y (in February 2024) for which she filed a baseless and false complaint (Complaint ID *********. The current correspondence indicated that our system was not working and she needs her transcript. She did not provide any details as to what issues she was encountering.
  2.  On August 14, 2024:
     • Verif-y sent the transcript to the email provided by *** ******.
     • Verif-y received a bounce back from the email address.
     • Verif-y reached out to *** ****** to confirm email address.
     • *** ****** apologized and said she provided the wrong email address and followed up with the correct one.
     • Verif-y sent *** ******* transcript to the updated email address and followed up with a confirmation of same to *** ******************* style="font-size: 12pt;">
       
       
  3. On August 15, 2024 Verif-y received and email from the school (which also confirmed receipt of *** ******* transcript).  Verif-y responded to the school.

  *** ****** received the services paid for as you will note in the documentation provided in the attachment.   Verif-y responded and addressed all issues in less than 24 hours. This is the second baseless complaint *** ****** has reported regarding Verif-y. At all times we were responsive to her and provided her with excellent customer service and the service she paid for. Please let us know what actions you can take to prevent further unnecessary time and expense being spent by us on baseless claims by the same individual.

  Please let us know if there are additional questions regarding this query and if you require any additional information on the matter.

  We have also copied the representative from the State Board on this email so that you may reach out to them should you need to.

   Kind Regards,

  Verif-y Inc.

• Initial Complaint

  Date:02/24/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered my transcripts from ******* from a school that is closed now for college admission. After trying for 19 days to get it to accept my ID, I finally got to the part where it accepted it and said my transcripts were ready. I had filed numerous tickets that were never followed up on, even though it said they would be within 24 hours. I never received an email or phone call about them. However, when I got to the page for my transcripts, my transcripts are not viewable and when I attempt to send the transcripts to the school, it says, "Oops! Something went wrong." So unbelievably frustrating. This website is a joke. I tried to buy more share credits to send myself a copy, and it would not process the transaction, it just kept spinning and spinning. This is the absolute only place I can get my transcripts and the website does not even work. If I cannot even use my transcripts to get into college, I want a refund on my transcripts. This is ridiculous.

  Business Response

  Date: 03/25/2024

  Thank you for your letter regarding the complaint filed by *************************** against Verif-y Inc. (Complaint 21343249).

   

  Verif-y Inc. has contracted with the ************ ********** of ********************** of ******* Licensed Schools (***********) to be the repository of transcripts for closed schools. 

   

  In reference to the above case number, attached to this email are the exchanges between our customer support representative and ****************. 

   

  We strive to provide our users with excellent customer service.  Below is a summary of the correspondence and activity between **************** and ******* and evidence of this correspondence is attached to this email:

  1. ******* received a help desk ticket on February 25, 2024 initiated by **************** requesting assistance in finding her transcript.
  2. On February 26, 2024 ******* emailed **************** her transcript.
  3. On February 29, 2024 **************** requested that ************ share her transcript with a third party.
  4. On February 29, 2024 ******* shared Ms. ******* transcript as directed by ****************, and followed up with communication to **************** confirming that her transcript was sent to the third party.
  5. ******* did not receive any further communication from ****************.

  **************** received the services paid for.  **************** was given access to her transcript, and we also forwarded her transcript to the third party as directed by ****************, as you will note in the documentation provided in the attachment.  

   

  We are thrilled that this matter is now resolved. We understand the importance of timely delivery of a students transcripts and timely customer service. In every instance we responded and provided customer care and solutions.

   

  Please let us know if there are additional questions regarding this query and if you require any additional information on the matter.

   

  We have also copied the representative from the *********** on this email so that you may reach out to them should you need to.

   

  Kind Regards,

   

  Verif-y Inc.

   

  CC: *****************************, The *********** of ******* Licensed Schools

• Initial Complaint

  Date:01/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am unable to get my school transcripts though verify-y. After transcripts not being sent to the school I applied to by the school that was holding them I was informed that ******* was now the repository for my transcripts. I first reached out on dec 5 and was told they hadn't received them yet. The school I applied to was still waiting on my transcripts to finish processing my application. I reached out again on dec 20 and was told that the transcripts they received were still being processed but they would make my ticket a priority. I still haven't received any word on my transcripts. I was not admitted to the school I had applied to due to the fact I still cannot get my transcripts. The website I know of transcripts.*******.com isn't working properly now and I'm. getting more concerned my transcripts may never show up.

  Business Response

  Date: 02/07/2023

  Thank you for your letter regarding the complaint filed by Ms. Erin McCurdy against Verif-y Inc. (Complaint ID 18692798).

   

  Verif-y Inc. has contracted with the Pennsylvania Department of Education, State Board of Private Licensed Schools (“State Board”) to be the repository of transcripts for closed schools. Under our contract with the State Board, we are responsible for those transcripts we have received.  If a person who earned a transcript from a closed school asks us for a transcript that we do not have, pursuant to our contract with the State Board, we provide such person with the direct number of the contact at the State Board who can assist them. If we do not have the transcript, it becomes the State Board’s responsibility to address the transcript earners requests and provide the relevant solution.  

   

  In reference to the above case number, we have conducted an extensive search, and we have no record of ever receiving a transcript for Ms. McCurdy.  As such, we provided Ms. McCurdy with the direct contact number of the State Board’s representative.  We also spoke with Ms. McCurdy several times over the phone to explain that we do not have her transcript and that there is unfortunately nothing further we can do. We advised her that she should follow up with the State Board. Ms. McCurdy did speak with the representative from the State Board who informed her that he would be able to issue a letter from the State Board indicating that she earned a degree upon her providing proof of attendance. Unfortunately, it is our understanding that this is not the result she is looking for. As a result, even though we have clearly explained the processes defined by our agreement with the State Board and the limitations that Verif-y is subject to, she continues to place blame on Verif-y. 

   

  Below is a sequence of events as recorded by Verif-y:

   

  • We were informed by the State Board that Ms. Erin McCurdy requested her transcripts from her former school, Western School of Health and Business, which closed in November 2022.  We were informed that the said school took payment for this transcript request but did not send Ms. McCurdy the transcript. 
  • Pittsburgh Career Institute was holding records for Western School of Health and Business School after Western school closed.  Pittsburgh Career Institute also closed on December 31, 2022.
  • Ms. Erin McCurdy requested her transcripts from Western School of Health and Business School through Verif-y’s digital repository on December 5, 2022.
  • The State Board sent Verif-y transcripts from Western School of Health and Business School on December 29, 2022.  After an exhaustive search of the transcripts from Western School of Health and Business School that we were provided with, Ms. McCurdy’s transcript was not found.
  • We informed Ms. Erin McCurdy multiple times that unfortunately we do not have the transcript (multiple conversations) and provided her the contact number of the State Board’s representative.
  • We informed the State Board that we do not have the transcript. 
  • The State Board informed us that they spoke to Ms. McCurdy and provided Ms. McCurdy with additional means in order to confirm her attendance from Western School of Health and Business School.

  To clarify, Verif-y only takes payment for a transcript when we are in possession of the requested closed school transcript.  In Ms. Erin McCurdy’s case we never had possession of the transcript and therefore could not provide it to her.  It is our clear policy that we do not take payment from anyone if the records are not available in our system, thus no charge was ever requested by Verif-y from Ms. McCurdy.

   

  While we sympathize with the situation Ms. McCurdy finds herself in, her transcript is not something Verif-y can assist with, as we never had possession of the record. Verif-y is not able to provide any further assistance. Her recourse is with the State Board, and she has been provided with the direct contact information of the person responsible for handling these types of cases. As indicated above, Ms. McCurdy has spoken to that contact several times and has been offered a solution by the State Board. 

   

  We strive to provide our users with excellent customer service and therefore have spoken to Ms. McCurdy several times to explain the situation.  We have spoken to the State Board specifically in regard to Ms. McCurdy and are very happy to assist them should they request further assistance.  They have not requested it at this time.  This matter has been closed by Verif-y. 

   

  Please let us know if there are additional questions regarding this query and if you require any additional information on the matter.

   

  We have also copied the representative from the State Board on this email so that you may reach out to them should you need to.

   

  Kind Regards,

   

  Verif-y Inc.

   

  CC: The State Board of Private Licensed Schools