ComplaintsforSnipes USA
Online Shopping
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/18/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Received pair of sneakers for birthday gift. Wrong size. Made several attempts to exchange. Employees at store says shoes were worn. They were notBusiness response
05/19/2023
I'm sorry we are unable to accept returns on worn shoes.Initial Complaint
05/17/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
April 27th $55.00 **** Hoodie I would like to return it for a full refund. I no longer need the garment. I no longer have a receipt but show proof of purchase via my **** card and they refused to accept it. I contact headquarters and they stated that they cannot do anything since each store is individually owned. Only the store manager cannot accept the refund decision. So far no one is trying to help me. Everyone just turns me away.Business response
05/18/2023
We are unable to accept returns without a receipt.Customer response
05/18/2023
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: ********
I am rejecting this response because: although I do not have the receipt, the original tags are on the item and I provided my **************** statement showing that the garment was paid for on the date of purchase at the said store how much the garment costs. I requested for a receipt to be emailed to me at *********************** but I did not get one. You should be able to look up the label of the item and confirm it came from your store.
Regards,
***************************Initial Complaint
05/17/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
I try to return the shoes but it wasn’t successful. I been trying to contact snipes customer service but they don’t answer my email, I try to chat only bot answering and it keeps saying no agent available at this time. I filled form and they don’t answer. Please don’t shop with snipes unless you really want it. Some items will be final sale but regardless final sale or not you can’t return them at all.Business response
05/17/2023
We have responded to this customer directly via their customer service request.Customer response
05/18/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
******** *********Initial Complaint
05/08/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
On May 1 I made a purchase for 180$ for a pair of ***** * **** **. However, when I received my package the incorrect shoe was in there. I have made phone calls and emails to customer support. No one is answering the phone and no one has yet to respond via email. Thank youInitial Complaint
05/03/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On 3/26/2023 I went into the Snipes store in *************** mall and purchased some all black ********** boots which totaled $233.10. I purchased the boots to go out on a date that ended up being canceled. I went to return the boots at a snipes close to my house and they refused to take them back because they didn't make any money that day to cover the boots. So I went to snipes in north riverside and they refused to take them back saying that look like the boots have been worn. I proved to the sales sales associate in the store that the boots were never worn. The bottom of the boot is clean and all stickers are still in place. I then reached out to corporate for some assistance, and have been getting the runaround. Corporate keeps emailing me that they have sent over the case to the district manager and no one has gotten back to me yet.Initial Complaint
05/01/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On March 18, 2023 I purchased a pair of ****** ***** *** *** shoes. After returning back to Kentucky, I realized that I was missing a white and yellow shoe lace. I tried calling the store back but the number on the receipt was in correct. Once I got the correct number, I spoke with the store manager, ***** and she said she would send me the shoe laces. It's been over a month and I never received them. I have called several times and ***** claims that she sent them to me. I never received them. I have reached out to the corporate and no one has yet to call me back. Extremely poor customer serivce.Initial Complaint
04/24/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
This company will not issue my refund for merchandise that I returned to them. There is no direct phone number to reach them and when I did get an emailed response they only kept saying that my refund has been issued but I have never received it.Initial Complaint
04/24/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I ordered a pair of *** ******* *** v3 black on February 28, 2023 at 6:55 PM from snipesusa.com. My order number is ***********. I paid $100. I’ve received emails from the company sending “updates”. They have told me my sneakers are in pre-transit since March 1st. The carrier says *** and my estimated delivery was March 3rd. There is a detail box as well that states, “SHIPPER CREATED A LABEL, *** HAS NOT RECEIVED THE PACKAGE YET.” My *** tracking they gave me is ******************. I’ve emailed them at least 3 times. Their response was always that they are backed up then they’d close the case. Snipes even sent me an email about rating what I ordered but I never received anything.Business response
05/17/2023
We have responded to this customer directly via their customer service request.Initial Complaint
04/19/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
My package was sent in an unprotected bag/sleeve rather than a box. As a result it arrived severely damaged. I reached out explicitly stating that my package arrived damaged and requesting support with a return label the morning of 4/5/23. That same morning, at 7:39am, ***** replied to me stating they do not offer return labels at this time. This resulted in me paying to ship the return. On 5/7 (after the return had been shipped already)***** replied to me asking for photographs of the damaged object which resulted in a representative, on April 10th, emailed me back with a prepaid shipping return label. I shared that I was misinformed a few days prior by a team member that they don’t offer prepaid return and I have already sent the package. Every reply they sent me was reiterating they sent a return label. The invoice from *** clearly shows, by the time they sent the label, the package had already been paid for to be sent back. I requested to be reimbursed for the shipping cost, as it was a result of either incompetence or a poorly trained employee stating that they could not provide me a label in the first place. The website states “ If you receive the wrong product, or if it arrives defective or damaged in transit, please contact our Customer Service Team within 7 days of receipt so we can resolve the problem. In these rare cases, we will cover return shipping, reship the item if available, or refund you in full.” I did just that in reaching out to only be misinformed by ***** on 4/5. Two days later someone offers me a completely different solution after I’ve already paid $21 to ship my package to them for a product I could not use due to the damage. I’m not asking for anything extravagant, I’m simply asking to be reimbursed for a cost I never should have had to spend.Customer response
04/19/2023
My address is ************************************* Alameda CA *********Initial Complaint
04/15/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I Placed my order on April 1st using their online site. As days passed I checked the order# and the order is still pending. I called customer service which they claim all the workers are attending other customers (same script everytime) but asked to leave a call back #. I leave my number to be called back when they do it says stay online to speak to someone but it hangs up automatically and I’m not able to speak to anyone. I sent email they send an email back and it says you can respond to that email if you need additional help or have questions but when you try to their system won’t allow it and you get a email back from their system saying it’s blocked to respond. Plus their email response read that they will send to another facility to fulfill the order but when I check the order# still no movement. It’s 15 days now! where is it coming from China? At this point I just want my money back $146.99 to be exact. I will shop in store for now on and most likely not in snipes. footlocker, champs and finish line never done this weird business.Business response
04/19/2023
We have responded to this customer directly via their customer service request.Customer response
04/19/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, they said they will return my money within 3 - 5 business days. I will wait and see if I receive my money or not.
Regards,
**** **
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
BBB Rating & Accreditation
This business is not BBB AccreditedCustomer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
396 total complaints in the last 3 years.
129 complaints closed in the last 12 months.