Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 1987 Pontiac Fiero from NFI Empire with ~85K miles and signed papers electronically on April 4th, and wired the payment to them on April 5th. I was not able to get to the location in person so purchased this online based on information I received from the dealer and online pictures. The description online had no indication of pending issues, but it had 4 new tires. I opted to use a shipping service through them which left me in the dark, I had no information on the shipper and I asked many times about the status. I did not know the *** and it showed up and I wasn't there for it and had to make the driver wait 1/2 hour. First off, car was dead on arrival. In a nutshell, this car is not safe to drive. The brake seized then the rusted brake line broke and leaked, I had a shop look at it, it will take $5000 just to get the car running and PA inspectable not even looking at the engine yet. This includes all new brake lines, steering stabilizer, lights that don't go up on their own, front hood latch that doesn't stay shut among other things, rotted throttle cable, fuel lines, etc. I understand even as an AS-IS basis, dealers are required legally to fully disclose, in writing, if a car cannot pass PA Inspection, and if I choose to purchase that it my choice. I was not disclosed this information. The dealer claims it was a good deal, the car was in great condition when it left, and this is to be expected with a car this old. I have text messages and emails and pictures and mechanic evaluation. All of this has already been submitted to the dealer. They feel there is no issue, it is As-Is and that is that.

  Business Response

  Date: 07/09/2025

  ******* purchased this almost 40 year old car AS IS for $5600 and was informed of the issues that we observed prior to purchasing. The car was not owned by the dealership and was sold on consignment. The car had been out of inspection for ********************************************************************** the window. The car was in proper driving order when it left our facility and even came with 4 brand new tires on it. The real issue occurred when ******* drove the car around her city with the parking brake fully engaged. She drove it soo long that the left rear wheel got soo hot that it changed the color of the rim, melted the rear brake components to failure, over heated the engine, and loaded the intake up with soo much fuel that it blew a fireball out the side of the car. The brakes are leaking because ******* got them soo hot that they blew the brake hose. Aside from the immediate assistance that we have provided every time ******* has called and text us to help her with the problems that she created, there is nothing further that we will be able to do in this situation. 

• Initial Complaint

  Date:05/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a used vehicle from NFI Empire site unseen with the understanding that we would have two business days to return the vehicle if it was not in satisfactory condition. We had a mechanic check out the vehicle and he said it was very ***** and the engine was clicking and that in his opinion he would return it. We informed NFI Empire that we would like to return the vehicle and they said to have it looked at by a ****** dealership mechanic before sending it back. We agreed and had a ****** dealership mechanic look at it. They said that while there was not a problem with the engine, there was $5,195 worth of repairs needed and that there was "more than a little" rust. I asked if *** would cover these fixes and they said that ****** was price gouging us and that the necessary parts were $350. At that point it had been one week since we purchased the vehicle. It became very difficult to get a hold of anyone at the shop. They were always "busy with other customers", "dealing with end of month meetings" and even "visiting the hospital". Infrequent texts and calls ensured me that they were still discussing what they wanted to do. None of the 3 employees I spoke with originally ever reached back out to me without me initiating the contact. I finally was fed up and sent the car back which cost us $700 dollars. This was on April 7th. This is where the delay became ridiculous. We waited until April 24th to get a check in the mail. When the check arrived it was $484 less than we paid. It turned out that after we had said we wanted to return the car, they moved forward with title paperwork anyway and would not refund that money. After everything was done, we had lost $1,858 dollars in car shipping fees back and forth and paperwork for a car they marketed as being worth $29,475 when it was worth $5,195 less. I believe that to be misleading. The delay of payment and charging me for paperwork I never received is unfair and I think that should be refunded.

  Business Response

  Date: 07/09/2025

  ****** bought this vehicle from us with an option to return agreement after a 3rd party inspection once the vehicle was delivered to him. The first mechanics inspection was obvious to us that he had never looked at a ****** before so we recommended he take it to a ****** dealership. As ****** stated, we were correct in that there was no issue that the previous mechanic had thought he observed. The ****** dealership did however give a list of "recommended" items that were almost all from the manufacturers recommended maintenance interval list and not actually because there was anything wrong with them. Spark plugs, front and rear diff fluid changes, transfer case fluid change, serpentine belts, all things that ****** even admitted were not necessary. There was a leaking strut, a worn bushing, and a missing brake clip. These three things were the only legitimate things that we agreed should be replaced. Being a service shop ourselves, we could clearly see that the labor times did not match up to any labor guides that exist and the dealership was price gouging on labor. ****** refused to take it to another shop that was going to give a fair and honest labor rate for us. Because ****** insisted on using ******, we offered that if ****** paid for their labor, we would send ALL of the parts to ******, including the recommended maintenance parts that weren't even necessary. ****** refused that offer and in the end we took the vehicle back and refunded the money. ****** was informed that our checks are sent on Fridays. When the tracking on the first check showed an issue, we sent a second check which arrived to him successfully. From the time the vehicle was received back by us, all of this occurred within 8 business days. There was no delay on the refund on our end. He had tracking information, and could see everything. They were refunded the full sale price of the vehicle and knew before purchasing the vehicle that they were responsible for all costs, including shipping and inspections, if they decided to send the vehicle back. There is nothing further that we will be able to do for this situation. 

• Initial Complaint

  Date:03/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  Regards,
  
  ***** ***

  Business Response

  Date: 04/17/2025

  That vehicle was a freshly built full resto-mod with a brand new custom chassis, steering, suspension, and drivetrain, built by another shop. I personally drove that car for 2 days on August 30th and 31st of 2024, to and from home and work, and around town to make sure the car was in proper order as it was a fresh build from another shop. I even drove the car on the interstate. Not only did the car perform flawlessly with zero issues, it drove better than a lot of newer cars because it was soo extensively upgraded. It was then detailed and then parked in my showroom until it was sold. We are in ***************** and the customer lives in *******. I do not know what could have caused the car to overheat when it got to FL when it never did so while it was here. The only variable would be the temperature difference outside. All I know is that I put the car through a thorough 2 day long test drive when it was here and had no issues. As for the engine builder, *****************, the name and phone number were present on the valve covers and boldly visible in all of our photos. I spoke with the customer prior to purchase, and called the engine builder to try and get specifics on the internals of the engine as well as the build date of the engine. I told the customer that the shop could not give me any information about the engine as they do not track their engine builds by the engine itself, rather by the car that it was installed in, if they were the ones to install it. The engine shop tried searching their database for us by every means possible but there were no results. That does not mean that they did not build it, it just means they cant verify it. I did clearly discuss this with the customer prior to purchase. As for the title, I have verified that the title was sent out over a month ago and shows received by the customer. If there are any other questions or concerns, I can be reached at ************, ask for ****. 

• Initial Complaint

  Date:12/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed a car on consignment with my local credit union loan in place, three months prior to its sale on 10/15/2024 (Stock #C3786). The credit union received payment a week later, paid off the loan, and electronically released the title to ***, as both Ohio and ************ are electronic title states. Now, on 12/16/2024, I have yet to receive the balance owed to me, as stipulated in the contract.I reached out to **** via email on 10/15 and 10/25 regarding the payment but received no response, leaving me feeling ignored. Despite making over 20 phone calls, I only got through once. The older gentleman from sales that answered and I spoke with promised to have someone contact me about the payment as he took my number down, but two weeks later, I still havent heard anything. Ive also left messages with both the consignment department and the general manager, but theres been no follow-up.After waiting three months without my car, I was finally contacted on the last day with an unreasonably low reserve offer. The emphasis was on giving me the smallest payout possible to prioritize paying the staff first. This last-minute offer was far below what I had been offered by dealerships before I signed the consignment agreement. This entire experience has been disappointing, and I cannot recommend this service to anyone. I expect to receive the difference owed from the sale so that I can move on and never have to deal with this company again. I am filing this complaint with the BBB as a first step, and I expect a resolution soon.

  Business Response

  Date: 02/12/2025

  The reply to this complaint has been delayed due to the fact that it was expressed to us by **** that it was going to be removed after he received full understanding of what had taken place with his title. The frustrations were understandable with the lapse in communication, in which there was no excuse for, but only an apology. The remaining proceeds that are due to the consignor after a payoff balance are made are held until the title is received by the dealership for the protection of the buyer, to ensure the title is received and transferred to the new owner. This was known by the consignor, and his fully detailed in the signed agreement. This title was an electronic title issued in the state of ****, but after the lien is fulfilled it is not released electronically to the owner or whoever paid it off, but to the ******** to then have a paper title issued and picked up by the owner at their local ***. This process unfortunately may take some time and is out of the hands of the dealership. Many times the title is mailed to the previous owner (consignor) and not to the dealership, which is why the balance check is held until title is received. The title has been received and the consignor paid, with full understanding and transparency. Again, we apologize a lapse in communication when it was needed. We are happy the consignment agreement was fulfilled successfully and a sale was made. There are times when a vehicle may not hit a desired target for a sale number, but the consignor is always 100% in control of accepting or declining an offer. It is our job to bring all offers to the table for the owner to be able to make the decision to sell or not. We are happy this time it was accepted and both parties received what they desired. 

• Initial Complaint

  Date:06/01/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sold a 2022 Bronco over two weeks ago. I have not received a payment for the bronco nor has my bank been paid off. I am still making payments for a vehicle I sold over two weeks ago. I was dealing with Dan now Shea is so called helping me but his checks keep getting lost in the mail. I’m going to the state police to see if they can help find two missing checks.

  Business Response

  Date: 06/27/2023

  This gentleman has a clear outline of dates, next actions, and items needed in order to complete his transaction.  This black and white outline is on the contract that he signed in person at the dealership.  NFI Empire has exceeded every expectation and deadline, continuing to go above and beyond for this customer.  
  
  ***** ****** has received a letter from our legal team warning him against slander, continuing to post fabricated details on different social media platforms, and working to cause harm to the company.  Despite receiving the letter from our legal team, and me personally confirming his acknowledgement of the letter with him, he continues to provide harm to the company.  
  
  ******* complaint you have does not make sense. 
  His nature of the complaint is  - Repair Issues, which is not true.  
  Dan was the individual that he worked with.  
  Shea is the General Manager. 
  ***** was well aware that the check arrived at his bank prior to June 1st, and he had the tracking number for this check.  
  ***** has also acknowledged that he was not entering the tracking number properly.  
  
  *Please see ******* acknowledgement of his payoff check being received by his bank prior to his complaint being filed.  

  I have his final check sitting in front of me on my desk.  In fact, I  reached out to him to schedule a time to pick his check up AFTER HE SIGNS OFF ON HIS TITLE.  As usual, ***** has not responded although the message shows as delivered and it was delivered to the same number he continues to attack us from.  
  
  Please be aware ***** did not own his vehicle.  He had a loan on his vehicle.  NFI Empire paid his vehicle off and the title is still in his name.  NFI Empire needs him to sign off on the title, prior to paying him his equity balance.  This is perfectly normal and laid out in his contract.  
  
  Please make note and be aware that I will be reaching out to our legal team today with this letter and additional items ***** has posted over the past week in order to cause damage to NFI Empire. 

   

  Regards, 
  ******

  
  

• Initial Complaint

  Date:11/08/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a H1 Hummer from them a few months ago. Was told it was in perfect condition (70K Vehicle!) . I live in CA and the NFI Dealership is in PA. Got the vehicle appraised and inspected by one of their guys and stated in was in excellent condition. When the car arrived via transport, as soon as it came off the trailer the car did not start anymore. I was left stranded and had to get it towed on the FIRST DAY I RECIEVED it. IT has been in the Mechanic shop ever since. I am 8k deep into mechanic work now because NFI did not disclose this information. I have reached out to them numerous times and to the GM(Brad) and Elliot(sales). They stopped taking my calls. They wanted me to go after the Shippers insurance! Horrible experience with this Dealership. I just want them to take accountability for some of the expenses. It had a Bad starter, bad flywheel. non working Speedometer, non working AC, bad electric lift pump, bad glow plugs wire harness, bad glow plug controller, bad glow plugs and bad fuel injection pump!!!!!! they are deceiving and only want your money. I will have to take legal action if they don't reply back and help with these expenses.

  Business Response

  Date: 03/01/2023

  When **** ********* purchased this Hummer from us, I personally started and drove the vehicle on to the semi transport trailer. I was informed by ******* that upon arrival the starter was not engaging the flywheel and the vehicle would not start because of this. During the vehicles restoration, we replaced the starter. The starter had a warranty on it which I informed him of and sent him receipts for so that he could have his shop replace it. It is important to note that this was on May 18th, just days after the purchase and delivery of the vehicle, and no other issues were discussed until August. In fact, nothing was done with the starter either because I had to resend him copies of the receipt on August 4th so they could still get the replacement. I have included attachments showing these dates. In August he informed me that it now had an oil leak, the new batteries were dead, the speedometer didn't work and the AC didn't work. Strangely he said the shop replaced the flywheel at that point, but not the starter. Im not sure how some of this was discovered because he also stated that to that point it was only in the shop he took it to because he couldn't get it to start. Come to find out, the shop he took it to that diagnosed it, actually scammed him out of all of his money and never fixed anything. They made a work order saying they did all of this work to it, but ******* had to take it to a different shop that verified that nothing was fixed. For all we know, the first shop could have swapped out the brand new parts that we installed and that we have provided receipts for, and replaced them with broken used parts. Big red flags for us were some of the items the second shop worked on, like the glow plugs, they have stated are old parts, however my shop just replaced them and we have provided receipts for them. When I had mentioned to ******* about going after the transport company, *******, to that point in time, had failed to disclose that the Hummer was in its second shop and he had just been scammed out of $7k by the first one. The only reason for that suggestion was because the Hummer had been started and removed from the semi trailer, and repositioned at the back of the trailer when it was originally shipped to him. Our thoughts then were pertaining to the starter/flywheel situation, in that somebody could have not known how to start the vehicle and caused damaged moving it around. Unfortunately, the vehicle was sold AS-IS, and multiple shops had been involved in changing parts, one being a scam. I have attached the invoices from both shops that were involved, the scam and the second shop. At this point we just simply don't know what has been done to the vehicle by the first shop that stole all of *******s money, and can not take any responsibility for that. The shop that stole his money and didn't fix anything they claimed to have fixed is clearly at fault here. Nobody knows what they did to the vehicle while in their possession. The second shop has verified that new parts that we installed and have receipts for, are now old used parts. Due to all of these reasons, NFI Empire will not be able to provide any financial assistance here, however any documentation needed by ******* to pursue the shop that scammed him will be provided. 

  Brad L. B******
  General Manager/Partner