ComplaintsforDrillcomp
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Complaint Details
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Initial Complaint
09/30/2022
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I'm the director of the ******** ****** High School Marching Band. We ordered shoes from this company on September 12. It is currently September 30 and they are not answering any phone calls or returning any emails. Their website says "order complete" with zero tracking information. I cannot get in contact with anyone and the shoes have yet to arrive. We used Band Booster funds to pay for these shoes. The order number is ***** and it cost us exactly $387.30.Business response
11/21/2022
In response to ID ********, the customer's Order was delivered to his school on October 10th, 2022 from our company Drillcomp, and the customer had confirmed via email that he received the delivery.
The shoes the customer ordered were delayed in shipping out due to global supply chain issues. This information was discussed via email
between the customer and Drillcomp amicably.
Sincerely,
Colleen
Drillcomp, Inc.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.