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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/10/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
Our driveway had low areas and cracks. We had it tore up and replaced in April of 2021. A few months later water started pooling in some low spots of the newly paved driveway. J. Stanley was notified by phone and he advised Let it settle and we will fix it in the spring. I asked to receive that in writing multiple times and it wasnt provided. In the spring I contacted J.Stanley multiple times and got no return calls. The paving in now a year old and had gotten much worse. There are a lot of low spots and water pools in multiple places when it rains.Business response
08/26/2022
I’m following up on a complaint against my company J Stanley Paving. I do not guarantee 100percent water drainage on any driveway or parking lot, but I told Mr. Rabine that I am going to fix his driveway.Customer response
08/28/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********. J. Stanley did tell me he would fix the driveway In the Spring, however he never contacted me, and when I attempted to contact him he doesn't call or respond back. Spring is over, summer is over and its still not fixed. I reported this damage a year ago and no attempt was made to correct it. If he's going to fix it When?
Regards,
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.