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Find a Location

Philips RS North America LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Philips RS North America LLC

      1010 Murry Ridge Ln Murrysville, PA 15668-8517

    • Philips RS North America LLC

      1740 Golden Mile Highway Monroeville, PA 15146

    Business ProfileforPhilips RS North America LLC

    Pharmaceutical Manufacturing
    Multi Location Business

    Current Alerts For This Business

    Government Action: BBB reports on known government actions involving business’ marketplace conduct::
    Philips Subsidiary to Pay Over $24 Million for Alleged False Claims Related to Medical Equipment

    The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.

    On September 1, 2022 Philips RS North America LLC, formerly known as Respironics Inc.  agreed to pay over $24 million to resolve False Claims Act allegations that it misled federal healthcare programs by press release paying kickbacks to durable medical equipment suppliers.  The allegations were brought by the Department of Justice, Civil Division.  

    The settlement resolves allegations that Respironics caused suppliers to submit claims for ventilators, oxygen concentrators, CPAP and BiPAP machines, and other respiratory-related medical equipment that were false because Respironics provided illegal inducements to the durable medical equipment suppliers. Respironics allegedly gave the durable medical equipment suppliers physician prescribing data free of charge that could assist their marketing efforts to physicians.

    In addition to the civil settlement, Respironics entered into a five-year Corporate Integrity Agreement Office of Inspector General, U.S. Department of Health. The Corporate Integrity Agreement requires Respironics to implement and maintain a robust compliance program that includes review of arrangements with referral sources and monitoring of Respironics’ sales force and also requires Respironics to retain an independent monitor, selected by the Office of Inspector General, to assess the effectiveness of Respironics’ compliance systems.

    The settlement provides that Respironics will pay $22.62 million to the United States, and in addition, will pay $2.13 million to the various states as a result of the impact of Respironics’ conduct on their Medicaid programs, pursuant to the terms of separate settlement agreements that Respironics has, or will enter into, with those states. 

    The claims resolved by the settlement are allegations only, and there has been no determination of liability.

    More details are available in the press release.  

    At-a-glance

    Customer Reviews

    1.06/5stars

    Average of 31 Customer Reviews

    Customer Complaints

    650 complaints closed in last 3 years

    251 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Respironics is a developer, manufacturer and distributor of products and programs that serve the global sleep and respiratory markets.

    Business Details

    This is a multi-location business.

    Find a Location

    Philips RS North America LLC has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Philips RS North America LLC

        1010 Murry Ridge Ln Murrysville, PA 15668-8517

      • Philips RS North America LLC

        1740 Golden Mile Highway Monroeville, PA 15146

      Location of This Business
      1010 Murry Ridge Ln, Murrysville, PA 15668-8517
      BBB File Opened:
      9/16/2003
      Years in Business:
      40
      Business Started:
      2/29/1984
      Licensing Information:
      • Respironics, Inc. is a publicly owned company traded on The Nasdaq Stock Market® under the symbol RESP.
      Alternate Business Name
      • Philips Respironics
      • Respironics Inc
      Business Management
      • Mr. John Miclot, C.E.O.
      Contact Information

      Principal

      • Mr. John Miclot, C.E.O.
      Additional Contact Information

      Fax Numbers

      • (412) 473-5010
        Primary Fax

      Customer Complaints

      650 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      03/13/2024

      Complaint Type:
      Product Issues
      Status:
      Resolved
      Philips Respironics issued a recall of their CPAP machines several years ago. Prior to the recall I had purchased 2 machines. After receiving the recall notice I contacted the company as per the recall. After repeated calls I have never heard from or received the new CPAP machines. The company has told me that: 1. because the machines were purchased in the US and I now live in Canada they are not sure how to proceed. If when I filled out the paperwork I had stated my address was still in the USA they could send me my replacements, but as I now live in Canada the law prevents them from shipping the appliance to Canada. When I stated they could send the replacements to my US address I was informed that they could not do that as it was not the address I had used to file the recall. I have spoken several times to many people at the Philips recall center and they all tell me the same, and that they would escalate this problem up the chain of command. As of 03/13/2024, I still have not heard anything from the company, nor have I received my 2 CPAP machines. As the machines are considered a health risk I have had to purchase another CPAP machine.
      Read More

      Customer Reviews

      31 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Joanie W

      1 star

      02/28/2024

      my cpap machine has been recalled. I haven't received my replacement machine.

      Local BBB

      Better Business Bureau of Western Pennsylvania

      BBB Reports On

      BBB reports on known marketplace practices.

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