ComplaintsforHilly Ridge Sales & Service

• Initial Complaint

  09/19/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  WE BOUGHT A NEW SIMPLICITY MOWER from Hill Ridge almost a year ago AND it has been taken back and forth to be fixed for a year now. There is only 60 hours on this mower and Hilly Ridge relunctantly picks it up and then keeps it for long extended periods of time (they actually had it all winter) and in the Spring we had to keep calling and calling to get the mower back. They have no consideration if we have equipment to mow our lawns or not. I paid $5,000 for that mower. I am 71 and I bought that mower and I don't have that kind of money to through away. We had to purchase another mower because we have two properties and we are too old to handle transporting mowers on trailers from one property to another. It has been four times now that this mower has been in the shop. My husband has asthma and in this heat he can't be doing that kind of labor. A heart attack is waiting to happen. My husband stated to Hilly Ridge that their lot is loaded with new mowers just like ours and it is obvious we got a lemon so why don't they either get a part off of one of those mowers/ and/or give us a new mower. They said they couldn't do that...well why not???? We need help here, either I need my money back and they can have that mower or else give us a new one. This is not rocket science. I cannot believe that a business like this is so lackadaisical about something so important. I am so sick that I lost $5,000!! 60 hours is all that is on that thing!! PLease help!!!! **** went over this week again and the guy asked him if we had rough terrain that we mow!! OMG, they were at our location to get the mower to take to repair!! It is almost totally flat, two acres!! Unbelievable! And even if it wasn't, its a commercial mower right? Like I stated when **** mowed a couple of hours a spring flew out of it and everything after just went downhill.

  Business response

  10/10/2022

  I do apologize for all the problems you have had with this machine and am very sorry for all the inconvenience it has caused. Unfortunately, we have not received any of this particular model since November of 2021 and do not have one to replace it with. We also have had problems getting parts from them as well, which has caused some of the extended repair times. I will be in touch via a phone call. 

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