ComplaintsforClipper Magazine, LLC

• Initial Complaint

  12/20/2021

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  On 12/7/21, I purchased to gift certificate offers for the same business via "LocalFlavor.com". Offer was one $30 gift card for $15. I purchased 2 cards. I tried using the one card yesterday 12/19/21 at the merchant, "************" and they told me the gift card was already redeemed. Which is was NOT redeemed. Quite embarrassing! I tried calling the company and they direct you to send email. When trying to email, their email address is no longer valid. I just made this purchase 12/7/21 and now the company can not be reached via phone or email.

  Business response

  12/20/2021

  Good Morning, We have confirmed and emailed this consumer alerting them that the remptions on file are valid. if they feel these redemptions are in valid they will need to contact the merchant directly. The policy agreed to by this consumer clearly states that once redemptions and pre-discounted amounts are applied ( The amount spent at time of service) we cannot reverse these redemptions without merchant approval and confirmation of redemption mistake. This consumer was emailed and reminded of the policy the agreed upon and she has been asked to reach out to the merchant for a resolution. 

  Thank you.

  Business response

  12/21/2021

  Please see attachment showing  this consumer Has Not responded to our three emails sent to her since yesterday. We have resolved this issue on our end with the valid merchant redemptions confirmed. This consumer will need to work this issue out with the merchant. Also see the redemption from two different times on the same day indication the merchant allowed the use of both deals to be used . If this merchant confirms the redemptions are invalid only he can contact us and allow the redemption reversals. merchant and consumers are made aware of this in the Terms Of Conditions they agree to under our redemption policy.

  There is nothing more we can assist with on this matter here in the customer service department. 

  Customer response

  12/22/2021

  This has been resolved.  It was an error by the merchant NOT LocalFlavor.  The bartender/server at ************ ran the certificate and thought it didn't go thru and ran again.  Therefore it indicated it was already redeemed, but she was the one that redeemed.
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *****************
  

• Initial Complaint

  10/27/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I have been receiving unwanted coupon circular from this business since I moved to this address, and filed a BBB complaint for it to stop half a year ago, which appears to have not been responded to. I am still receiving mail from Clipper Magazine and I want it stopped immediately and forever.

  Business response

  10/28/2021

  This consumer was removed back in April 2021. It could take 2-3 mailings before ceasing. This consumer was also emailed the web address for physically him self adding his address from the mailing. Understand once the address has been removed we have no way of stopping the postal carrier from dropping the free magazine in his box. He will need to proceed with his mail carrier and make them aware he does not want the free magazine and he would like the dropping of it to stop immediately. We have done our part and have resolved this issue. 

   

  Business response

  12/20/2021

  Understand the consumer was added to the mailing list in April however all mailing ceased and he did not complain again until October . His address was re-added at some point and then the removal suppression was again submitted in October and accepted. There is nothing more than can be done. The suppression takes 12 weeks and the consumer should no longer be seeing any magazine issue after January. We do advise that the consumer contact us if he receives any new magazines in February for investigation how he keeps getting added. 

  There are no records currently of us adding him back that he received the magazine again October Thru December.  We are resolving this issue on our end as the magazine suppression is in and noted. 

  Customer response

  12/21/2021

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
   The response issued by the business in reference to complaint ID ********, will be accepted on a provisional basis.  If further mailings are received after February 2022, I will consider the matter reopened.

  I presume I got re-added to the list as the result of some computer error, so in the meantime, I would suggest that the business create a "do not mail" list, and if they already have done so, that they ensure that it is properly maintained. 
  

  Regards,
  
  *** ********
  

• Initial Complaint

  08/25/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I have placed a request for ***** *******/ Clipper Magazine to stop sending ads to my address. Since doing this, it has gotten worse. I tried to contact them again to see why this is happening. I only receive a notification telling me my address is not on the list. At this point, I need assistance in getting them to understand that this is a nuisance and I do not want the ads from them or any of their affiliates. It is to the point that my mailbox is flooded with content from them. My hope is the the BBB can help.

  Business response

  08/26/2021

  This consumer has not contacted us for mailing removal prior to this complaint with the email address that you have provided. We have sent them the instructions on Un-Subscribing themselves as well as a manual remove . Understand these are free magazines and delivered to all homes along the postal route by the mail carrier. They are welcome to let the carrier know they no longer want the free magazine. Also note now that we have manually removed the address it make take 2-3 mailings before ceasing anything in between this time frame could result in marketing materials being delivered. This consumer will want to also use the link we provided them to also remove their address for peace of mind it was done.

  Customer response

  08/26/2021

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************
  

• Initial Complaint

  08/18/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  This business advertises the ability to purchase coupons for discounted vouchers for various restaurants. Upon trying to use these vouchers numerous times at restaurants, the vendors decline them or change the terms to something other than what is on the coupon. When I presented this information to the company, they repeatedly say to try again. Then they completely removed the vouchers from my account with no refund.They are providing false advertising, and this is a scam if they are unable to refund fully for restaurants not in compliance with their rules.

  Business response

  08/23/2021

  This consumer does not hold a LocalFlavor account with the email ********************** In order to better assist this consumer and you we need a certificate number in question or a valid email account. We will await your reply.

  Customer response

  08/31/2021

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  Business continues to blame probem on myself as the consumer. I have REPEATEDLY returned to the business to ask them to honor the promotion, but they do not honor it. There are only so many times you can do this. When it is Local Flavor's job to educate their people in the first place, I, as the consumer, should not have to do this job for them. When you do not honor what you have promised by bringing on uneducated vendors, you do not get to keep consumer's money. Sorry! Do no believe the lies that this business posts. They cannot stand behind their product. Period.
  
  Regards,
  
  *************************
  

  Business response

  08/31/2021

  We have resolved this issue with the one time courtesy credit granted. We will no longer engage the consumer on this issue.

• Initial Complaint

  06/10/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Date of transaction: 06/04/2021 Purchased 5 coupon from Localflavors.com for a Local business (****** *******, Newberg OR) at $10 that was valued at $20. This was my first purchase on this website, they applied a 25% discount so my 5 coupons was bought at $37.50. These coupon seem to be not valid and was not honored by the business, reading other reviews looks like a common theme for this localflavors website. I reached out to the support via email as their contact center is not available, but received that they cant do anything. This seem to be fraudulant and hence a bbb complaint. Please help resolving this issue. I will take a refund for $37.50.

  Business response

  06/10/2021

  This consumer presented a redeemed deal for refund. As stated per the Terms Of Services we do not have any refund/credit recourse on a deal that was used. It is null and void. The consumer DID NOT mention that they have FIVE (5) deals therefore we did not review five deals because they did not present five deals!

  This merchant IS NOT confirmed not honoring deals. This consumer is within policy and has been refunded for FOUR (4) deals only as the fifth one is redeemed. Their refund amount is $30.00 payable to card ending ********** If they feel the redemption on certificate *************** is in error they will need to resolve with the merchant directly. 

  We are now considering this issue resolved per the redemption policy they agree upon with each and every purchase and the refund granted for the remaining deals they failed to mention when contacting us within policy.

  Business response

  06/11/2021

  This consumer has been made aware the merchant has confirmed a valid redemption. This deal is null and void we will not be refunding a deal that was redeemed with a spent amount of $35.31 at time of visiting. We have resolved this issue and will not be communicating again on this redemption. See the  screen shot provided of the merchant valid visit date , redemption status and the amount spent at time of service. This deal is used and now invalid per redemption policies via our site and the Federal Gift card Act of 2009.

  Thank you

  Customer response

  06/11/2021

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
  Complaint: ********
  
  I am rejecting this response because:
  
  This was an expired coupon to begin with, This redemption did not work and this is stealing money. 
  
  Regards,
  
  **** *****  
  

• Initial Complaint

  04/30/2021

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  This is my second BBB complaint against this company for the same issue. They responded to my last complaint saying they removed my address from mailing lists, but it's now been three months, which is more than enough time for them to stop sending me junk mail, and I received ANOTHER junk mailer from them.

  Business response

  05/05/2021

  Good Morning,

  This consumer was emailed about mailing removal on 05/03/2020 and has not had a complaint since. These magazines are free and will be delivered to the home even if Valued reader is the only thing on the magazine. Customer service for our online website no longer handles these requests and the consumer has been emailed instructions on removing them selves from the mailing holding them accountable for the action. See screen shot PDF attached. 

  We have resolved this issue on our end.

  ~Michelle- Senior Supervisor

  Customer response

  05/05/2021

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  

  
  

  This response makes no sense. You claim that all I have to do to remove myself is to follow the instructions you emailed, but I have done that three times and I still continue to receive your magazine. You also claim that you haven't had a complaint from me since when, in fact, this is my second BBB about the same problem because you continue to send me junk mail. I don't want your magazine. I don't care what's in it. Stop sending it to me.
  

  
  Regards,
  
  *******
  

  Business response

  05/05/2021

  Good Day,

  We have manually submitted her information. LocalFlavor customer service has no further action on this. If this consumer is receiving an error she needs to respond to the email I sent her with a screen shot of that error. We had no issues adding her to the link we provided her. 

  See screen shots of the successful submission we are now considering this issue resolved.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩