Complaints

This profile includes complaints for Blaise Alexander Family Dealerships's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Blaise Alexander Family Dealerships

  10 Alexander Dr Muncy, PA 17756-8148

  
• 

  Blaise Alexander Family Dealerships

  1324 N Susquehanna Trl Selinsgrove, PA 17870-7768

  
• 

  Blaise Alexander Family Dealerships

  399 Central Rd Bloomsburg, PA 17815-3126

  
• 

  Blaise Alexander Family Dealerships

  650 N Antrim Way Greencastle, PA 17225-9763

  
• 

  Blaise Alexander Family Dealerships

  405 Alexander Dr Muncy, PA 17756-8160

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/13/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchases a car 2/28 and I didn't have my picture id. After 4 1/2 at *** dealership they finally got the temp tag to go thru. After 60 days I called them to see why my tags didn't come in. They said its my fault because I didn't have a picture id. On may 29th are temp tags ran out and they said its my fault. I now have my picture id and I can't get tags for our car. This has never happened to me and my wife of 43 yrs.

  Business Response

  Date: 06/22/2025

  To Whom It May Concern: 

  ***** & **** ***** purchased a 2015 Equinox from us on 2/28/2025. Between that date and when we tried to register the vehicle. Marks drivers license was revoked by the state of PA.  We gave multiple options in how we could help fix this for them.  Gave the customer the option to either register the Equinox in Anitas name or **** could go get a PA state id card and we could register the vehicle in both names.  Both options that were given to ***** and **** were declined. The ****** agreed on 4/27/2025 for the dealership to process the 2015 Equinox in only Anitas name. We could not renew their previous license plate due to the state of PA replacing all licenses plates starting with Ks.  The ****** were not charged for the new license plate for that reason.  They were charged a renewal fee due to their license plate being expired.  The dealership is unable to extend their temporary registration outside of the 60 days unless their plate is defaced. Their registration is currently at the state waiting to be processed.   
  
  Thank you,
  
  ***** *****
  General Manager
  Blaise Alexander Chevrolet
  405 Alexander Dr
  *****, Pa 17756

  Customer Answer

  Date: 06/26/2025

  I have the voicemail of the sales manager sayin that he would come take me for my ID or redo the paperwork in my wife ******* name. I have gone to dmv and got my photo id and called ********************************************* Dealership 3 times to try to resolve this issue. They refuse to return our calls and now it will be a month that we can't drive the car. We have never experienced anything like this before and we just want the car registered. The day we purchased the car I told the salesman and sales manager to put the vehicle in my wife's name. They should have never sold us the vehicle knowing that the registration would not go through. I tried going to *** and they tell me the dealership must file the paperwork. This is ridiculous 

  Customer Answer

  Date: 07/07/2025

  I don't understand how this complaint was closed without any consumer satisfaction. I have a car we can't drive and ********************** can't help because they tell me the dealership is responsible for the plates. We tried to call the dealership multiple times and they refuse to return our messages. We have never been treated so bad as a consumer before and I thought the BBB is here to help. This is totally unacceptable.

   

     **** and ***** *****

     

• Initial Complaint

  Date:05/28/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a vehicle from this dealership and, unfortunately, have not yet received the registration from *******. As a result, our temporary tag has expired, and the dealership has refused to issue a replacement, leaving us unable to legally drive the vehicle. Additionally, we originally requested to transfer the license plate from our trade-in vehicle, but the dealership declined and insisted that a new plate was required. This has caused significant inconvenience and frustration.

  Business Response

  Date: 06/03/2025

  To Whom It May Concern:

  I left a voice message today for ****** ***** asking for additional information regarding her complaint.  She did not state which dealership she purchased the vehicle from plus if it is in her name only.  Waiting for a response before I can work on this complaint.

  Thank you, 

  ***** *******

  Business Response

  Date: 06/06/2025

  To Whom it May Concern:

  ***** and **** ***** purchased a 2015 Equinox from us on 2/28/2025. Between that date and when we tried to register the vehicle Marks drivers license was revoked by the state of PA.  We gave the Frank's multiple options on how we could fix this for them.  They had the option to either register the Equinox in Anitas name or **** could go get a PA state id card and we could register the vehicle in both names.  Both options that were given to ***** and **** were declined. The ****** agreed on 4/27/2025 for the dealership to process the 2015 Equinox in only Anitas name. We could not renew their previous license plate due to the state of PA replacing all licenses plates starting with Ks.  The ****** were not charged for the new license plate for that reason.  They were charged a renewal fee due to their license plate being expired.  The dealership is unable to extend their temporary registration outside of the 60 days unless their plate is defaced. Their registration is currently at the state waiting to be processed.   
  
  Thank you,
  
  ***** *****
  General Manager
  Blaise Alexander Chevrolet
  405 Alexander Dr
  *****,Pa 17756

• Initial Complaint

  Date:05/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The dealership was offering a 4k voucher on top of KBB value. We went to Blaise Alexander **** of Mainsfield to trade in our Truck that has no issues and they told us that the truck has something wrong with the transmission (there are no lights on) they offered us 5k for the truck I had said absolutely not KBB value is 14k to 17k they came up to 12k and said its because they know there is something wrong with the transmission. My husband and I believed them and let them go through with running our credit to purchase a new truck. They pulled pur credit MULTIPLE times. We had left due to it being late. We took the truck to ******* and ******** who told us NOTHING was wrong with our truck, and ended up buying our truck from us for KBB value. I feel betrayed by a dealership I thought my husband and I could trust to be honest and put us in a new truck. I want mine and my husbands credit report to not have these hard inquiries due false accusations and being mislead about our vehicle. Let alone we were never given the 4k added on to KBB value as advertised.

  Business Response

  Date: 06/16/2025

  To Whom It May Concern,
  
  Unfortunately, during the appraisal process our sales manager heard a whining noise in the transmission. Concerned that it may have a powertrain issue, he consulted with the Service Manager. The Service Manager also heard the same noises as the Sales Manager, for this reason we had a certified Ford technician drive the truck for verification. The certified Ford technician heard the same noises and verified that the transmission was in fact making noises that show signs of it having internal issues causing it to need a rebuild or potential replacement in the near future. Due to this diagnosis by our trained technician, we were not able to provide the value desired by our customer during our advertised sales event. Although we sincerely appreciate the opportunity to earn this customers business, we also cannot ensure all dealerships that appraise the same truck that we did will also recognize the same issues that we do. As always, we do our best to provide the highest level of customer service and transparency as this is the culture of our company. 
  
  
  Sincerely,
  

  **** ******
  General Manager
  

• Initial Complaint

  Date:05/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In March, the dealership kept contacting me about a recall that was on my 2016 **** escape that had to do with the transmission slipping out of gear and being unsafe. They supposedly came to my home and fixed it on April 9. By that Saturday April 12, the vehicle let me sit because it would not move out of gear. I had to have the vehicle towed to them and they looked it over. They called me and said yes the transmission is shot. And that it would cost me $7800 just for the new transmission alone. They swore that it was nothing they did with the recall. However, it is doing exactly what the recall was for. And they supposedly fixed it. I now Im out of a vehicle and they charged me to look at my vehicle. Also,I had to actually tow it both ways on my own. So for something that was supposed to not cost me anything out of pocket it has now cost me close to $500 and my vehicle is of no use to me. Any Automotive place that I have just spoke to about fixing my vehicle has all said the same thing, that it is probably something that they did. I am very frustrated and I am at a loss because I feel like I have nowhere to turn now. I am out of a vehicle I absolutely needed. I truly believe that they purposely sabotaged my vehicle because were going to try and sell me a vehicle. They have since sent me a Carfax on my vehicle as well. When they spoke with me regarding the issues with my transmission, the conversation was staring toward me to speaking to one of their representatives for a possible trade-in. I did cut that conversation off because I am never going to do any type of business with this facility. However, I would like to know my options on what to deal with them. I do not have the money to take them to court. But I feel there should be some type of repercussions for this behavior. With the economy, the way it is, we do not have the money to be getting screwed over by this dealership.

  Business Response

  Date: 05/23/2025

  
  To whom it may concern, 
  
    We did come out to your vehicle with the ************** Van to perform a safety recall 22S43,  that **** had out on said vehicle.  The reason for the recall is the shifter cable on the outside of the transmission and the bushing would prematurely ware and come loose. This happens when you go to put your vehicle in park and the cable will pop off and not allow the transmission to fully shift into park.  In return this will cause the vehicle to roll forward or backward not allowing the vehicle into park.  Please see attached documents describing this issue and recall.  
  
     When the customer contacted us days later after the recall was performed, they stated that the vehicle had trouble moving forward.  The customer had the vehicle towed to ** and we inspected the shifter cable and shifter bushing and everything was performed correctly and intact.   The technician test drove the vehicle on repair order ****** and discovered the transmission slipping.  We then performed diagnostics and found gears 1 and 3 incorrect ratios.  Conducted a pinpoint test and found clutches for 1st and 3rd gears slipping.  Technician checked the fluid level and they were full and smelled burnt and discovered metallic debris within the fluid itself which would lead us to believe a new transmission was warranted.  
  
  When we performed the initial recall on 4/7 repair order ****** with the mobile service van the mileage was *******. When the vehicle was towed into our dealership for repair order ****** the milage was 123,366.  So,in return the customer drove over 212 miles before the failure occurred.  
  
  We understand that this is a very unfortunate situation, but with the recall we did not do anything internally to the transmission that could have resulted in a internal failure.  **** does not require a technician to drive the vehicle before performing the recall.  This also did not allow us to see there may have been another underlying internal issue with the transmission that the recall would not fix. 
  
  
  Thank you, 
  
  ******* *****
  Service Manager
  Blaise Alexander Ford

  Business Response

  Date: 05/27/2025

  To whom it may concern, 
  
    We did come out to your vehicle with the ************** Van to perform a safety recall 22S43,  that **** had out on said vehicle.  The reason for the recall is the shifter cable on the outside of the transmission and the bushing would prematurely ware and come loose.  This happens when you go to put your vehicle in park and the cable will pop off and not allow the transmission to fully shift into park.  In return this will cause the vehicle to roll forward or backward not allowing the vehicle into park.  Please see attached documents describing this issue and recall.  
  
     When the customer contacted us days later after the recall was performed, they stated that the vehicle had trouble moving forward.  The customer had the vehicle towed to us and we inspected the shifter cable and shifter bushing and everything was performed correctly and intact.   The technician test drove the vehicle on repair order ****** and discovered the transmission slipping.  We then performed diagnostics and found gears 1 and 3 incorrect ratios.  Conducted a  pinpoint test and found clutches for 1st and 3rd gears slipping.  Technician checked the fluid level and they were full and smelled burnt and discovered metallic debris within the fluid itself which would lead us to believe a new transmission was warranted.  
  
  When we performed the initial recall on 4/7 repair order ****** with the mobile service van the mileage was *******. When the vehicle was towed into our dealership for repair order ****** the milage was 123,366.  So, in return the customer drove over 212 miles before the failure occurred.  
  
  We understand that this is a very unfortunate situation, but with the recall we did not do anything internally to the transmission that could have resulted in a internal failure.  **** does not require a technician to drive the vehicle before performing the recall.  This also did not allow us to see there may have been another underlying internal issue with the transmission that the recall would not fix. 
  
  
  Thank you, 
  
  ******* *****
  Service Manager
  Blaise Alexander Ford

• Initial Complaint

  Date:04/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have filed one complaint before for a 2015 **** escape I bought at the end of January 2025. The car went in the garage about two weeks after having it and I was told it was fixed once again the car went back into the garage About another week and a half later. It went in because it needed a whole new turbo replaced after the first fix. I was told it was just a sensor. My car was in the garage for almost 3 weeks. I could barely get a call back from Blaise Alexander **** of Mansfield. once I got a hold of them, I was told I was getting it back on a certain day that day went by and I got a call nor my car. I called back that same night and I was told that there was no information on my car and shop had left. I called back a couple days later on a Wednesday and was told I was getting my car that next week. I called the garage again this recent week because I was supposed to get my car on Tuesday the 15th. They told me my car was yet to be done and that the guy was struggling with a couple of things but didnt specify. I up getting my car back Thursday, April 18 after having my car about six hours after they completely told me it was fixed and that thetest drive went great. My check engine light has once again came on. I am filing this report again because Im going to take a more serious action this time. I have barely had my car since I havebought it and Ive made payments on this car that I have not had. If I have to Im going to start taking legal actions and get contact of blaise Alexander himself

  Business Response

  Date: 05/12/2025

  To Whom It May Concern:

  We traded Ms. ****** out of the vehicle on April 23, 2025.  This matter has been resolved.

  Sincerely,

  
  **** ******
  General Manager
  Blaise Alexander 
  Chrysler Dodge Jeep Ram, 
  Chevrolet, GMC, **** of Manfield
  ******************
  Mansfield, **

• Initial Complaint

  Date:03/22/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We took our Toyota RAV 4 to the dealer for a recall, 23TA13 on 2/15/25. The recall involves a potential vehicle fire related to a 12-volt battery. The recall was performed as required to repair and replace battery related components. An air filter was also changed. When my husband pulled out of the dealership, he noticed the radio screen looked like it was trying to reboot, then stopped and then was trying to reboot again continuously. He pulled over and called the dealer. He was told it probably would finish rebooting. If it didn't by Monday, he should call back. My husband asked if he should come back to the dealer at that point and he was told he didn't. It never rebooted. He called the dealer back on Monday, 2/17/25, to explain to the display still showed reboot attempts. The display was working properly before the car was worked on and then did not work. The car was out of the area for a few weeks so it could not be looked at by the dealership until 3/12/25. We were told that day that the head unit needed to be replaced because the radio was stuck in the boot loop. The cost is $1817.41. *** ******** was unsure if the dealer would cover this. The service manager, **** ******, told us that the two things were not related, and we would be responsible for the repair. We expressed our dissatisfaction. The display was working working fine before the dealer worked on the car. **** called back on 3/14/25 stating they would help us out by only charging us $900. I found instances online where other customers reported that when the 12 volt battery was disconnected, there were issues with the display not able to reboot. It appears this is a known issue, and the disconnecting of the battery and the display screen issues were indeed ********** husband and I both called the general manager, **** ****, on 3/18 and 3/19.He did not return our calls.I called the Toyota ***************** on 3/20/25. I was told that the best Toyota could do was the $900 discount.

  Business Response

  Date: 03/28/2025

  To Whom It May Concern: 

  When the customer came in, we performed recall ****** per the work instructions. The recall involves replacing 12V battery hold down hardware helping keep the battery secure in the battery tray. According to the customer the radio unit stopped working at some point on their way home. Customer returned on a later date for us to find that the radio unit needs to be replaced. There is no correlation or causation between the failed radio unit and the recall performed, rather an untimely coincidence.

  After the customer and I agreed that it was unfortunate timing,Aubrey Alexander Toyota agreed to split the cost of replacing the radio unit,as they are a loyal and valued customer. It was explained to the customer that if the vehicle (2014 RAV4 @ 107k miles) were closer to warranty parameters we could get this covered, but the time and mileage that has passed since warranty expiration is well beyond that window.
  
  Regards,
  

  ****** ******

  Service Manager

  Aubrey Alexander Toyota

  Customer Answer

  Date: 03/30/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23102543
  
  I am rejecting this response because: Mr. ******** understanding of the events is not true. The radio/display did not stop to work "sometime on the way home", but rather it did not work immediately after the recall was performed. My husband realized this while pulling out of the dealership and pulled over soon after when it was safe to do so. He called the dealership, and the woman he spoke to said it should reboot. She put him on hold and verified this information. He was told if the radio did not reboot by Monday, he should come back. The radio did not reboot. When it was looked at again by the dealership, we were told we had to replace the head unit. The rest of the story is in the original complaint. 

  We feel if we are truly viewed as "loyal and valued customers" (we bought two new vehicles from the dealership and are planning on buying a Toyota truck this summer), our hope and expectation to have this replaced at no cost to us should be fulfilled. Ultimately, the vehicle should have been returned in the same working condition as prior to the recall check. 

  
  
  
  Regards,
  
  ******* ****
  
  
  
  
  
  
  
  

  
  

• Initial Complaint

  Date:03/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My daughter and husband purchased a 2015 **** Escape from this dealership on 1/22/25. We were told at the time that the car was looked over and any issues were taken care of. We were also told that the car had the transmission recently replaced. My daughter is a college student looking for a reliable vehicle to take her to school. On February 7th, she was driving home from college and there was a check engine light that came on. She took the car to another blaise dealership, and they ran the code and told her there was a wastegate code that was deleted and not fixed. I called the Blaise mansfield dealership immediately. They came to get the car on Saturday, February 8th to do another look over of the vehicle. It was determined that her TCBY valve needed replaced. They replaced the valve and returned the car to her at college on Tuesday February 18th. Yesterday, March 19th, she was driving home from work up a hill and her car started to act up again. She took the car to a local mechanic that drove the car and he determined that the transmission was slipping in every gear under load. The transmission that the dealership claimed was replaced recently. This dealership has been deceptive on the issues with this car and the work performed since the day we bought it. At this point, we are unsure what other issues were covered up by this dealership, and I feel this vehicle is unsafe for my daughter to drive.

  Business Response

  Date: 03/28/2025

  To Whom It May Concern: 

  We apologize for the inconvenience of the vehicle having these issues. We have done our best to get the vehicle in our shop and repaired as quickly as possible. From our diagnosis the transmission is not the issue. We ordered two sensors that our master tech believes will rectify the issues. We will be taking care of the repairs for the vehicle out of goodwill as we did the last time as well. Unfortunately, these things are unpredictable. Although we do our best to ensure a safe and reliable vehicle is made out of all our used vehicles. Thank you for your patience. 
  
  
  Sincerely,
  **** ******
  General Manager
  Blaise Alexander 
  Chrysler Dodge Jeep Ram, 
  Chevrolet, GMC, **** of Manfield
  ******************
  Mansfield, PA

• Initial Complaint

  Date:03/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a jeep from this company and they said they didnt have an extra key and about a month later they called me and said they found one and was going to mail it to me a month went by and no key so I called them they said they had to check with another department and they would call me but they never did so I called back I got the same reaction they never called me back then either this has been going on since August so I would like this matter resolved

  Business Response

  Date: 04/16/2025

  I just spoke to our general manager, ****, and he said we are scheduled to pick up Ms. ****** car to have the key coded.  He spoke to her yesterday.
  
   
  
  Thank you,
  
   
  
  ***** *******

• Initial Complaint

  Date:03/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle/Truck on 11/01/2024 with the understanding the vehicle was in good working order. There were some blemishes but was assured everything was checked over. (water in drivers side headlamp and rear drivers side tail lamp. dash had some cracks in it. When test driving i noticed the brake pedal kind of went lower to the floor than normal but Sales person said that this is normal for a truck. When back at the dealer we made small talk while trade in values and fianancing was hashed out. I made a direct comment / Question to the sales person , I know ***** trucks some times the frames rust out. Response from sales person, We / I would never sell a vehicle with a ***** frame. (Quote) . On 02/18/2025 My wife said the truck is leaking gasoline. I took it to a Midas Muffler to have it checked out. After the mechanic inspected the fuel leak he came into the sitting room and said *** you have more problems than just a fuel leak and gave me a name of a truck repair shop across town which i made an appointment with to have the fuel leak fixed. 02/19/2025 . Within a hour the mechanic called me to say there was a big issueso I went over to see. The fuel system was rotten, there was only one gas tank strap holding the gas tank in place, and the frame rails of the truck , support bars and part of the under bed of the truck were rusted out. He ordered the parts to repair the fuel system . I notified the original sales person of the findings, took many many pictures of everything and forwarded to the sales person. The dealership has done nothing to resolve any of the issues. The dealership wanted to weld the frame back together and then claimed i made the truck rust.. I took the vehicle over for the dealership to look at and I said to the sales person i didn't buy a truck to have a rusted frame repaired and except it . $11,987.00 vehicle. $500.00 deposit. $802.00 fees. $206.00 Rental car. $1,499.13 fuel repairs. I have all documents supporting this.

  Business Response

  Date: 03/28/2025

  To Whom It May Concern:

  I have reached out to this customer 3 times now with no return phone call. The issues with the vehicle he is concerned with were holes in frame. He had them fixed by his mechanic. He wants a ***** check.  We offered to try to trade him out of it and he is not interested. Not sure where to go from this point.

  He also filed a complaint with the Attorney General.

  Sincerely,

  **** *******

  General Manager

  Blaise Alexander *************

   

  
  

  Customer Answer

  Date: 03/28/2025

  To whom it may concern at BBB. 

  BLAISE ALEXANDER  .

  They NEVER reached out to me,  they promised 3 or 4 times to get back with me on this situation.  I never had my mechanic make ANY FRAME repairs as Blaise Alexander claims.  I had the mechanic use a rubberized undercoat to bond the rust so it would not poke holes in the gas tank (gas tank is plastic)  .

  I offered them the $5000.00 reimbursement to me to cover fuel systems repairs and I would attempt to get the frame repaired.  

  When I brought up replacement of the truck blaise alexander informed me they had absolutely no vehicles available.  They I believe wanted me to buy a more expensive vehicle and cover up there lack to fully inspect there used vehicle.  

  I am currently awaiting a response from the ************************************ on the complaint.  

  I'm finding it very difficult that this auto dealership can just do and say what ever to hide or ignore this fraud.  

  ******* ******

  **********************;

  *******,  pa.  15531 

  ********************************** 

  ************ 

  Customer Answer

  Date: 04/01/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23015779
  
  I am rejecting this response because:To whom it may concern at BBB. 
  
  BLAISE ALEXANDER  .
  
  They NEVER reached out to me,  they promised 3 or 4 times to get back with me on this situation.  I never had my mechanic make ANY FRAME repairs as Blaise Alexander claims.  I had the mechanic use a rubberized undercoat to bond the rust so it would not poke holes in the gas tank (gas tank is plastic)  .
  
  I offered them the $5000.00 reimbursement to me to cover fuel systems repairs and I would attempt to get the frame repaired.  
  
  When I brought up replacement of the truck blaise alexander informed me they had absolutely no vehicles available.  They I believe wanted me to buy a more expensive vehicle and cover up there lack to fully inspect there used vehicle.  
  
  I am currently awaiting a response from the ************************************ on the complaint.  
  
  I'm finding it very difficult that this auto dealership can just do and say what ever to hide or ignore this fraud.  
  
  ******* ******
  
  806 center street 
  
  *******,  pa.  15531 
  
  ********************************** 
  
  ************ 
  
  
  Regards,
  
  ******* ******
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:02/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my car to Blaise , they said it needs a new engine , needed to submit to Portfolio warranty company , I gave them my documentation, they did not give me a loaner car , continued to call them , waiting for answer as to what was going on with claim, told me they were waiting on warranty company , still did not provide loaner, finally I called Portfolio warranty company , they said they hadnt heard anything from Blaisesince Jan 8 the day I took car to Blaise, they were not being straight with me or returning my calls, I took my car to W& L Subaru when I discovered they werent being truthful with me, now Blaise will not release the tie back on my car to be fixed by W&L.

  Business Response

  Date: 03/03/2025

  To Whom It May Concern: 

  
  On January 8th, the customer brought in her vehicle with a concern that her son believed the engine had an engine knock. After inspection, we started the vehicle and confirmed there was a noise coming from the bottom end of the engine. We checked the fluid level, which was full, but noticed some metal flakes in the oil. Based on these findings, we determined the vehicle would need a short block for repairs.

  The customer had only two service records at the dealership, so we requested that she provide additional service records to proceed with the warranty claim.After a week of waiting, the customer provided the requested documentation. I personally sent these documents for review. After about four days, the customer inquired about the status. Unfortunately, the warranty company was still reviewing the claim, which can take up to a week or longer.
  

  Frausteen reached out to our advisor and mentioned that the warranty company had received the information. Our advisor then contacted the warranty company,which stated that no oil change records were found. We emphasized the urgency of the situation and worked directly with the warranty company to provide the missing information.

  Once the claim was completed, we offered the customer a loaner car while we waited for final approval, but the customer declined. She expressed dissatisfaction with the timeline, feeling that we were giving her the runaround. I clarified that these claims typically take time.
  

  The same day we spoke with the warranty company, I received several calls from the customer, sometimes with multiple people on the line, claiming we hadn't submitted the claim. She expressed that she didnt trust the information we had provided. Later, the customer informed us that she wanted to take the car to another shop for repairs. I advised her that it would be in her best interest to have the work done at our dealership, as taking it elsewhere would likely cause further inconvenience.

  A week later, the customer contacted one of our team leaders and requested that we release the claim to a competitor so they could perform the work. I explained that this was not an option, and the team leader relayed this information to the customer. The following week, an employee from the dealership reached out to me with the same question, and I explained that this decision was not mine to make, and the customer could discuss it directly with the warranty company.
  

  On February 10th, the customer reached out to our used car manager. We spoke with her and advised that we had a loaner car available and could pick up her vehicle for repairs. After this conversation, we received a complaint through the Better Business Bureau (BBB).
  

  Throughout this process, weve done everything we can to assist the customer. The warranty claim was processed and approved, but the customer has declined the options provided. The process took time, especially when waiting for the customer to provide the necessary records. We understand her frustration, but the delays were largely due to the nature of the warranty claim process, which can be lengthy. We also recognize that competitors may attempt to use this situation to make our dealership look bad, as this has happened before.
  

  The vehicle in question is a 2015 Subaru Forester with ******* miles. The customer has visited the dealership twice since ownership.

  Sincerely,

  ***** *******

  Service Manger