Reviews

Review Details

• Review fromJay L

  Date: 04/20/2023

  1 star
  With the amount of money we paid for the installation of a new shower in our master bath room, we expected at least "fair" service. Service has been poor. On their first attempt at a proper installation, the top (ceiling) part of the shower was not installed, as it should have been, and as promised. A second installation appointment had to be set up.
  
  Two strips were installed on the floor next to the shower. One was cut too short, so the installer glued in a small piece to finish it. It looked pretty bad, necessitating a third installation appointment
  
  A metal part was the wrong color in the shower. This was eventually fixed after a few calls.
  
  Now, since the shower is usable (kind of), we discovered that the glass door leaks (a lot) onto the bathroom floor. It doesn't reach down far enough to stop water. The opening is 2 ft long and 1/2 inch tall (I just now measured the gap for this report). We have made four appointments to repair this particular problem & have stayed home for hours waiting for the repair person. As of today, April 20, 2023, the problem remains. As with the three other Long Home promises, today's appointment was not kept. To make matters worse, there has never been a call to us on any of these appointments saying that the appointment would not take place.
  
  This nightmare started Saturday, January 14th, with a visit from a Long Bath sales person who made lots of promises. We are still not satisfied and Long Bath seems not to care. Many promises not kept.

• Review fromdiane k

  Date: 04/19/2023

  1 star
  STOP calling us. We have asked you to stop once already and the constant calls will get you nothing except a terrible review. I will post my thoughts on all available sites to ensure others will think twice about dealing with you.