ComplaintsforS & M Paving
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Complaint Details
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Initial Complaint
06/14/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I entered into a contract with this company on 11-18-2020 to pave my driveway. They gave me an estimate of $2950.00 to complete all 5 items that they would do for me. They completed the first 4 items to my satisfaction but have still not completed number 5 which is a hot tar strip at the end of the driveway. I called on 4-13-2021 and talked to the office person who is the wife of the owner and she apologized and said they would get right to it. It was still not done by 5-11-2021 so I called again but no one answered so I left a message asking for this to be completed asap. It is now 6-14-2021 and the job is still not done and I called again this morning and they are no longer answering my calls. I would like your help in forcing them to complete the job or give me a refund so I can have another company lay the hot tar strip. I appreciate your time! Thank You **** *****Customer response
06/23/2021
I am writing to let you know that S&M Paving did finish the job as quoted. They installed the hot tar strip last Friday. I am happy with the job they have done and am satisfied with their work.This case can be closed now since all 5 items they promised to do have been completed satisfactorily.I greatly appreciate your help on this issue.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.