ComplaintsforKeystone Restorations and Builders, Inc.
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Complaint Details
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Initial Complaint
08/30/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Our contractor finished a fire restoration on home a year ago. Since then we have had many issues, but this last one caused damage to my kitchen cabinet. They never tightened any fittings in any piping and we have had 2 different pipes burst and this last one damaged out cabinet. Let's not forget the shorty work throughout the house including gutters not installed properly causing water to back in, drywall work not finished correctly with nails backing out (supposed to use screws), door knobs not tightened properly, ceiling fans not installed properly, used cheap materials that were not in the home previously. They kept my family and myself from entering our property even though I explained to them that I legally owned the property.. Then they charged us over 200,000 for a job that they quoted us at 170,000. I would like this resolved with a mark on their BBB report. And refund of services not rendered. Thank you.Business response
10/12/2021
THIS SITUATION IS SUBJECT TO A LAWSUIT, IN THE COURT OF COMMON PLEAS,WITH DOCKET # ****-*********.
A JUDGEMENT HAS ALREADY BEEN ENTERED AGAINST ****************** IN THIS LAWSUIT.
ALL WORK WAS PERFORMED CONSISTANT WITH OUR CONTRACT AND CHANGE ORDERS.
ALL REPAIRS WERE COMPLETED CONSISTANT WITH INDUSTRY STANDARDS.
ALL REPAIRS PASSED INSPECTIONS AND MET ALL CODE REQUIREMENTS.
THANK YOU, TROY S****, PRESIDENT, KEYSTONE RESTORATIONS & BUILDERS, INC.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.