Customer ReviewsforBioTelemetry, Inc.

******** Biotel Heart *************** horrible. I needed to return equipment and never got representative to connect with me on the phone. Finally got a call from the man that had been playing phone tag with (he was nice). But then got a call from an absolute RUDE person who called me Rude when I said I just got the call and I have not gone to *** or CVS to return there equipment. DO NOT ACCEPT EQUIPMENT FROM THEM. How dare they call me rude when they don't do their job. And by the way this is not an overseas company just Rude Human Beings that should not be in medical field. Look at all the reviews.

This is the worst medical provider I have ever dealt with. I received a monitor and, within 6 days, had over a dozen blisters. The monitor was sent back and the blisters took over a month to heal. The company told me they would not charge me for services because of my reaction. I received a bill a couple months later. I called and they told me they would review it. I missed a call due to a meeting, but called them back less than an hour later. I was told the review was pending. A few days later, I received another bill dated the very day I called. This company's equipment gave me painful blisters that lasted over a month, promised to not bill me for it because of the severity, and yet continue to harass me for payment every few months. They are liars and have untrustworthy equipment.

One star based on patch irritation. 3 and 1/2 stars for support. I'm supposed to wear this for 30 days per my cardiologist. One day in it had caused major irritation - I could see red spots at the edge of the patch and it itched like crazy. I pulled it off and it took off skin in two spots and they were bleeding. I waited through a week of wound care and now use their alternative patches called Flex. They won't stick. The monitor came off in the middle of the night. I got up and put on two more Flex patches. They don't want to stick even after washing with warm soap and drying completely. Maybe they are a bad batch. So now I use paper tape to hold it on. Their support people have been very good - they answer in less than one minute and are very knowledgeable. Interesting that they seem unconcerned about wounds - trying to avoid lawsuits? Based on what others say is the cost, it is a crazy amount. I was told that Medicare pays for it based on known cardiac issues. Based on all the reviews of irritation, hard to believe they haven't created a better patch. I don't need to call a number to report occurrences. The phone has a screen that I can alert when there is an event. The phone also has options to turn off the volume and vibrate. It will light up if it can't sync or the monitor isn't recording. When I put the phone in the room next to mine with the door closed (less than 15' away) it can't sync. I don't care, sleep is important - it will automatically sync when they are near each other. It does sync 30' away as long as doors aren't closed. I go shopping and leave the phone at home, it can sync later. I'm not sure about any phone calls/monitoring that would cause them to contact me or my provider. My situation is just to be monitored to see what events it records. For the price I hope the data is accurate.

Poor customer service. Incompetent data entry personnel. Failed to properly and timely file insurance claim -- As a result they will harass and try to penalize you for their incompetence causing a great deal of stress. Over 100 similar better business bureau complaints. A class action lawsuits may force this company to behave ethically.

Same as the others, charged my insurance $9000 and disallowed down to my remaining deductible for the year to $900. I asked what the self pay rate was and it is $800

This company is just a big scam.I sent their equipment back using their own package with pre-printed label but they keep robo calling saying they have not got it back and are threating collections.Really. This company has a long history of misdeeds.Just google them. Plus they are trying to double bill me for the one week I had their monitor. Sent me two bills with two different account numbers for the same service period Really? Just stay away from this company

Cardionet/Biotel Tried to solve this dispute over the bill monitor never worked and they lied saying I was out of network and they had no complaints this is absolutely wrong on every level ripping people off

I am so very confused and flustered as to how months later from my actual date of service, May 12th 2023, I am just now receiving a bill from them in the mail (October 21st 2023). Was also a surprise bill too because I never was told anything about any of these extra out of pocket costs..

This is a major scam!!! My husband had to wear the device that would not stay charged!! Had to return it and wait on another one! Same thing again wouldn’t charge. We returned the device and complained that is didn’t work only to be billed $9000!!!! Insurance paid $76 and our portion is $758.58!!! This company is almost impossible to speak with!! Then they say they will have someone in management call you back which never happened. Now getting threatening letters for full amount!!

This is a scam! I returned the devise immediately after using, using their label and following their instructions. They claim they didn't receive it and want to pay $1995.00! They will not return my many phone call. I'm now looking for a good lawyer. Do not do business with these crooks. This is the only negative review I have ever written.