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Business Profile

Coffee Roasting and Handling Equipment

Jura-Parts.com, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Coffee Roasting and Handling Equipment.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/18/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I filed a complaint about this company earlier this year and they called me to inform me that they would send my Jura Z6 back to me. Nothing has happened and they don't answer the phone any longer. I just want my $3,000 coffee maker back.

  • Initial Complaint

    Date:05/10/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 3, 2023 I requested service on my Jura Z8. They sent me a ***** shipping label and sent it in for repair. * On June 27, 2023, I submitted a online ticket #QNROM without a response. I was able to reach someone by phone and they indicated they identified that the main circuit board needed to be replaced, but did not have one available. I asked them to continue to look for the replacement part and get back with me. * On November 9, 2023, I reached out again on ticket #T59NQ without any response. * On February 29, 2024 I submtted another ticket #U6EOR any response. * On February 27, 2024 I submitted another ticket#U6EOR without any response. * On June 29, 2024, I submitted another ticket #8P1ZD without any response. I was able to reach them by phone on May 6, 2024 and they indicated they could not find my paperwork and asked if they could call me back. It is now May 10, 2024 and I called them and it went straight to voicemail. At this point, I just want my Jura Z8 back so I can find other means to get it fixed. This coffee maker is valued over $3,500.

  • Initial Complaint

    Date:11/07/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We ordered the **** ** ***** ***** water tank to replace a tank we dropped and cracked. At first we were very excited as we ordered it Friday and it arrived Monday, but once we opened the package the item was not the correct item it was a couple inches longer than the correct water tank. Now we are 10 days later and have not been able to get a return email or call, finally today my husband got through on a live chat that was with a bot and they said we can return it with a 20% restocking fee. I am frustrated I have to pay to return an item they sent the wrong item for but I am so frustrated since I have called multiple times with no answer and their voicemail is full and also sent multiple messages on email with no reply. My ultimate goal would be to exchange the part for the correct part at no extra cost to me, I already paid for the water tank and they sent the wrong one.I want to share with the world that when they are coffee deprived don't accidentally order from the a copy cat **** company.  ****-parts.com is not the real **** and has horrible customer service.

  • Initial Complaint

    Date:08/25/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ********** Com Co is the same location and same company as Expresso Yourself. From ********** website we ordered coffee machine parts on 8/18/2023, order #***** for a **** ********* Brew Group Complete Assembly, As well as a **** Oval Head tool-How to Open **** Coffee Machine. No answer to phone (says mailbox full), no answer to left online message, no "free 2-day delivery". Nothing. Reviews of these two companies are terrible for same issues. I suspect they are out of business and should not be accepting money. When we enter our order number their site keeps saying processing. We would like our money back or the product!!!

  • Initial Complaint

    Date:07/31/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In May of 2023 I sent my **** ** to ****-Parts.com LLC for repair, they list their address as the ***************************************** It was sent in due to not producing the quantity of coffee requested along with $450 for the services. The unit was returned to me Mid May, the unit seemed to run better for a few weeks and is now performing poorly again and is noisy. I have submitted several requests for a return authorization through the companies website starting July 21 with no response. I have also tried to call their phone number but their mailbox is full.

  • Initial Complaint

    Date:03/29/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 2/25/2023, I purchased a replacement part for my coffee machine and it was marketed as an upgrade. I received the part on the 28th and discovered it doesn't fit my machine. I followed the return instructions, submitted the help ticket, and have yet to get the return authorization necessary for me to return. I gave this business the benefit of the doubt since it is being promoted as veteran owned and ordered the correct part. This business does not respond to anything by using any means of communication on its site.

Jura-Parts.com, LLC is NOT a BBB Accredited Business.

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