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Business Profile

Collections Agencies

Tate & Kirlin Associates

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

This profile includes complaints for Tate & Kirlin Associates's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 99 total complaints in the last 3 years.
    • 15 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/10/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was called by this company about an outstanding bill I owed. They offered a settlement. $150 today for a $500 past due bill. I paid it and then the original company text me asking for payment. I told them I already paid and they said they had not sent my bill to collections. So now I still owe that bill and am out $150. I don't know what to do or how to get it back.

      Business Response

      Date: 03/11/2025

      This account was settled by the customer and reported to our client Orkin on 3.5.2025.  There is not longer any money owed on her account and anyone trying to collect on the debt at this for Orkin should be told the account is settled. -MGF

      Customer Answer

      Date: 03/11/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ****** *******

    • Initial Complaint

      Date:02/26/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received the following text message:Msg from ***************************** Assoc, a ***** collections company. Self-service at ********************************************* Use Ref#******** Ph ************ Reply STOP to stop SMS.I check my credit score (full report) monthly. I dont even have any past due payments. How can I be in collections?

      Business Response

      Date: 02/28/2025

      We apologize for the error.  You phone number was texted in error.  It has not done anything to effect your credit score and your number has been removed from our system.  You will not be hearing from us again. -**** and Kirlin Management  

    • Initial Complaint

      Date:02/16/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      **** and **** in associates keeps saying I am in collections so I finally made an account with them and gave them my email and password. Seems like a very illegitimate company

      Business Response

      Date: 02/25/2025

      **** and Kirlin associates wil lno longer contact the consumer

    • Initial Complaint

      Date:02/05/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Getting many calls/texts even after asking them to contact me only by mail. ************************* wont tell you where the original debt is from so I can verify it's even mine. I have disputed a few things from my credit report do to fraud. When you do call to talk to someone they use scare tactics to force you into taking responsibility for said debt and wont send any proof of a contract or agreement I made with them in the mail.

      Business Response

      Date: 02/25/2025

      We have placed this number on the *** list. No more phone calls or texts will be done by **** & Kirlin

      Customer Answer

      Date: 03/04/2025

      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

       Complaint: 22903471

      I am rejecting this response because: The company is still not sending me the information requested to verify the debt. I asked for a document to be mailed to me with the contract agreement I had with them if I did. All they offered was to stop calling and texting only 50% of the problem is being taken care of.


      Regards,

      ******** ******








      Business Response

      Date: 03/05/2025

      Customer requested we cease communication, and we did.  We do not report to the credit bureaus so that should not be an issue as it appears it was with her original complaing.  We have closed the account and she will not be hearing from us again.    

      Business Response

      Date: 03/05/2025

      This is a *********** Credit Card and we have requested validation of debt from our client and it will be sent to the customer.  

    • Initial Complaint

      Date:02/05/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I been requesting a recipe and a letter of settlement for the past two weeks and I have not received. Every time I called they tell me that they are going to send it Via email and I still havent get it.

      Business Response

      Date: 02/05/2025

      Thank you for the opportunity to respond to this complaint. We did initially send email that came back in error. We have sent over the receipt using the email provided here.  ************************************ 

    • Initial Complaint

      Date:01/17/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid this debt collector completely off on 1-6-25 in the *** of $1609.89. They have yet to send me my settlement/zero balance letter. This is after they confirmed that they'd email it to me within 3 days. I HAVE HAD NO RESPONSE SINCE THEN. NO LETTER & CANNOT GET ANYONE ON THE PHONE WHO WILL ASSIST ME IN THIS PROCESS. I lost everything from Hurricane ****** and I think this is such a horrible way to treat someone who is trying to move on from such utter devastation. All I wanted was my letter stating the account was settled. They had NO PROBLEM ACCEPTING THE MONEY- HAVEN'T RECEIVED OR HEARD FROM THEM SINCE. TERRIBLE DEBT COLLECTORS- DON'T DO AS THEY PROMISE...AT ALL. SEND THE **** EMAIL LETTER ASAP

      Customer Answer

      Date: 01/20/2025

      I couldn't remember if I attached the receipt - that we paid to **** AND KIRLIN that was made on 1/3/25 and withdrawn from my account on 1/6/25 in the amount of *******. They collected on behalf of ******************* partial acct #******. It appears on our credit as CWS/CW NEXUS *******/CCH (CREDIT CARD HOLDINGS). And it is still listed as of today. We attempted to call them multiple times on Saturday but it only went through to their answering service- yet it clearly states on ****** that they're open on Saturday. We were told to keep calling back on Saturday- still went to answering service.... and no one has returned a phone call, an email....anything at all. We just want our zero balance/settled letter. (see below for **** and Kirlen:

      Our Office
      Address: **********************************************
      Phone:****************
      Email:
      Business Hours (EST)
      Monday - Friday - 8am to 7.00pm
      Saturday - 8am to 12pm
      Sunday - Closed

      Thank You,

      *** Machado   ss# ending 0844  email: **************************** or *********************************

      ************

      MY ADDRESS: **************************************

    • Initial Complaint

      Date:11/21/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company continuously calls me several times a day and no matter how many times I block them, they keep changing their number and calling repeatedly. Im tired if the harassment and want it to stop. I dont know what they want as I owe nothing to anyone!

      Business Response

      Date: 12/02/2024

      Admitting no wrongdoing. As per the customers request we will no longer contact the customer, and placed number on do not call list

      Customer Answer

      Date: 12/11/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ****** ****

    • Initial Complaint

      Date:11/17/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They keep calling even thou I have blocked their number. They leave no voicemail message. I don't have any debts any debt has been turnover to a law firm more than 10 years ago.

      Business Response

      Date: 11/27/2024

      As per the **** ********* request **** & Kirlin Associates will no longer contact the number of ************

      Customer Answer

      Date: 12/06/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      **** *********

    • Initial Complaint

      Date:09/23/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I keep receiving text messages like shown below. I don't show any outstanding issues on my credit report I would be getting contacted about but they keep messaging me after repeatedly blocking their numbers/texts. Message from ***************************** Assoc, a professional collections company.Self-service at ********************************************* Use Ref#*******Phone ************ Reply STOP to stop SMS.

    • Initial Complaint

      Date:08/29/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I called today, 8-29-24, talked to Sheens to pay on my account, $10. I paid that before and there should not have been an issue. She would not accept my payment. This is not acceptable as I am attempting to pay but she refused.

      Business Response

      Date: 09/18/2024

      We have returned the account over to ADT

      Customer Answer

      Date: 09/20/2024

      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

       Complaint: 22216138

      I am rejecting this response because:


      Regards,

      *******************************








    Tate & Kirlin Associates is NOT a BBB Accredited Business.

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