ComplaintsforSam S. Smucker & Sons, Inc.
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Complaint Details
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Initial Complaint
01/28/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Had them repair a small roof over hang, replace a rotten window sill and install a chimney cap. The window sill was replaced but they broke the storm window. Took them over 3 months to fix the broken storm window and isn't really fixed its held together with screws and is not a true repair. The chimney lasted all of about three months before being blown off the chimney. Called them about the chimney cap to see if it was covered under their warranty of work and they just disregard the call with no follow up. Along with my previous emails in which I explained my dissatisfaction with the work they preformed on the window sill.Business response
02/21/2022
The customer was called and the concerns that he had were taken care of after we sent another service technician to remedy the issues.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.