Customer ReviewsforJones Dealerships

The service department has left the inside of my vehicle dirty and stained. If your windshield is tinted they will make you sign a paper stating they will cut around the tint.... However, when you see that they ripped your tint in actuality, that's a different story. Those guys in that department do not care!..... The dealership cares sooo much when you want to purchase a vehicle or if they want you to trade yours in, but once the deal is done, they could care less....... unless you look a certain way, or are in a particular tax bracket.

Hello, I'm so sorry for the dirt or stains that you found inside your vehicle. I would love the opportunity to clean or remove these marks or stains at your convenience. In regards to the tint that was applied to the windshield. this is a customization to vehicles that is illegal as per the vehicle code in PA, but there is confusion if it is rejectable for the purposes of PA State Safety Inspection. That being said, we have not been rejecting vehicles for having tint on the windshields, however it is very challenging to to remove the existing inspection stickers due to the angle of the windshields and the close proximity to the dash that limits access to remove the stickers without collateral damage to the surrounding tint. So to be transparent and up-font with our customers we make every effort to warn our customers ahead of time of these limitations we have and of the damage that may occur to the surrounding tint, before we remove the old inspection stickers. Best regards,

I brought my SUV here to have all 4 tires changed. The check in process was great as well as check out of course as they swiped my credit card, but as soon as I got my vehicle I noticed they scratched my rims. I went back inside and the service employee came out and told me " how did you notice a scratch" wow its my car I notice everything. I proceeded to ask him to get the manager and he told me to " hold on let me see if I can". He comes back to tell me " he is in a very important meeting". of course he is, every manager is when problems arise. I then gave him all my information and proceeded to go to the show room and find someone else who was in charge. Walked into the sales room not a single person came to help me as they saw me standing there. Of course a Hispanic walks in lets assume " they don't have money " Finally a Hispanic employee got the Sales Manager. He just seemed to be annoyed when he looked at me and didn't even seem to want to help. The sales manager acted as if it did not happen there when I never left the lot. He said "Well I cant tell the sun is in the way, cant see much" They took all my information down and took pictures and left it at that. First of all this is a 35,000.00 vehicle not some trash off the streets. Brand new 2021 CRV! Some of us work hard for what we got, but I seen since I am a HISPANIC customer my concerns or property did not matter. That goes to show you how Honda truly treats people of color. No one seemed to care about the situation, stressing a 7 month pregnant women out and dismissing the situation. I called the Services manager over 5 times and no answer or returned called. I am disgusted by the lack of service. Lets not forget 2 months ago when I got my car inspected and checked they told me everything was done and fluid were filled. Yeah okay fluids were empty, took me to go to another dealer to find that out. Good job HONDA I hope you enjoy losing customers. I see you lack customer service same way you lack inventor

Dear Customer, I'm so sorry for the way this unfortunate situation seems to have played out. I apologize for not being available when our service advisor came and reported the scratches to your wheels. I gave him instructions to take photos and your information and we would contact you to arrange repair of the scratches. I personally left a message on the number we have on file Monday afternoon, Tuesday early morning and again mid to late morning. Unfortunately I had to leave a message all 3 times. I will reach out via email this evening to try and reach you so we can resolve this issue as soon as possible. Again I apologize for the situation and am hopeful we can connect soon to resolve this situation. Respectfully, Jones Honda Service Director.

Dear Customer, I'm so sorry for the way this unfortunate situation seems to have played out. I apologize for not being available when our service advisor came and reported the scratches to your wheels. I gave him instructions to take photos and your information and we would contact you to arrange repair of the scratches. I personally left a message on the number we have on file Monday afternoon, Tuesday early morning and again mid to late morning. Unfortunately I had to leave a message all 3 times. I will reach out via email this evening to try and reach you so we can resolve this issue as soon as possible. Again I apologize for the situation and am hopeful we can connect soon to resolve this situation. Respectfully, Jones Honda Service Director. Submitted: 10/11/2022