ComplaintsforThe UPS Store
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/13/2021
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
On about 6/17/2021 I won two lots from the ***************** Auction. This auction offers shipping thru just two businesses and the UPS store was the only one who would pick the items up from the location where they were. I had contacted the UPS store (number ****) by phone, they said they would pick up my items and ship to me, they sent me an estimate of about 225.00 by email after I emailed them a copy of my invoice from ******. I am not going to have enough space for the long version. My two lots consisted of 10 large boxes of fabric. When my shipment arrived it was just 4 boxes. It was sent by freight and cost about 425.00 I sent an email and Val sent one back saying that I was the one who "purchased 700 lbs of fabric" Next day, spoke to owner **** and she said she would send me the security video then did not, they refused to ever give me the weight of my shipment. Val admitted to taking some fabric out.. They stole about 300 lbs of fabric from me.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.