ComplaintsforSwags Galore, Inc.
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Complaint Details
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Initial Complaint
04/15/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
Original Order Details:* Date = April 4, 2022 * Website = https://www.swagsgalore.com/* Order # = swags-galore-****** * Item Ordered = ******, 55"W X 84"L, Grommet Curtains Panel | Color = Truffle * Order Total = $23.03 (item cost) + $14.99 (*** Ground shipping) = $38.02 * Payment Method = **************** Credit Card Issue 1: The item [******, 55"W X 84"L, Grommet Curtains Panel] was sent in the Vanilla color instead of Truffle. I contacted Swag Galore via their customer service contact page [https://****************************/contactus.html], and they sent an email on April 9, 2022 stating that they would send a replacement in the correct color along with a return tag. Replacement Order Details:* Date = April 11, 2022 * Website = https://www.swagsgalore.com/* Order # = swags-galore-****** * Item Ordered = ******, 55"W X 84"L, Grommet Curtains Panel | Color = Truffle * Order Total = **** Issue 2: I received the replacement panel for Order ******, but again it was in the Vanilla color instead of the Truffle. I did not receive a return label for the incorrect order. I emailed Swags Galore explaining the issue and I also called several times at ************** to no avail. Attached to this complaint are several emails detailing my correspondence with Swags Galore over this matter. Desired Resolution: In addition to a full refund of $38.02 credited back to my **************** card, I will need 2 FREE postage paid return labels for the original item and the replacement item. I as the customer should not be responsible for the return shipping cost for the 2 incorrect items received.Business response
04/21/2022
Thank you for your inquiry, we are truly sorry for the customer getting the wrong product. We did explain to the customer via email that we would not be sending a return tag because we didn't want the product back. They could keep it, donate it or discard it. A 3rd replacement was sent to the customer with the correct item and we stated again they did not have to send back the items. A full refund was issued back to the customers **************** Card for the full amount of $38.02.Customer response
04/27/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***********************
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Contact Information
Customer Complaints Summary
3 total complaints in the last 3 years.
2 complaints closed in the last 12 months.