ComplaintsforJohn Stevens & Sons Roofing
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Complaint Details
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Initial Complaint
10/06/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We had a new roof installed in 2016 by John Stevens Roofing in order to address a leak issue. There is a 15 year warranty. Since installation, the roof has leaked five times in the same spot. It was very difficult to get him to come and fix the leak. The last time, our ceiling tiles collapsed because he delayed in coming. The roof is leaking once again in the same spot and we are unable to contact him via phone, email, or even going directly to his shop (which is locked). Obviously substandard work and failure to honor warranty.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.