Customer ReviewsforECI Comfort

It took us 3 or 4 other companies to get to ECI. The others complained that our system was too complicated to handle, or repeatedly tried to upsell us with unneeded "repairs." Multiple neighbors recommended we try ECI, and it's been great. ECI has been prompt, responsive, thorough, clean and polite. I don't usually leave reviews but they deserve a good one.

I have been with ECI for over 26 years and highly recommend the company. Never have I been dissatisfied their service in all that time.

ECI Comfort replaced our heat pump, which included the outside unit, inside air handler, and thermostat/control, in April of 2020. We paid competitive pricing. Our Trane system is still working like new! During our first regular servicing of the unit, the technician, Selinda Killing, found our Air Scrubber (a device to clean the air as it passes through the Air Handler) not working. That item was added to the Air Handler, free of charge, during installation. Today, the Ultra-Violet Bulb, which is the piece that does the actual cleaning in that Air Scrubber, was replaced by technician Mike S*******. That is working well, again! Ms Killing, Mr S*******, as well as the entire installation crew, in 2020, were totally professional and polite. Our Air Handler is in our attic, with not-easy-access in the master bedroom walk-in closet. The entry to the attic is 18" X 48", and everyone has handled that very small area without issue. Removing the replaced components, as well as, bringing in the new components, through that opening, was not easy. My wife and I have been quite pleased with all ECI has done for us. ECI Comfort is a first-class operation, and we would recommend them for all of your HVAC needs!