We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Repairs

Mark's Auto Center, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

Want to share your experience?

Leave a Review

Review Details

  • EJ N

    Date: 12/07/2023

    THEY RIPPED ME OFF!! I brought my car in on 11/29 bc the check engine light was on. They ran diagnostics and said it was the evap purge valve and I gave them the 'Ok' to fix the issue. They had to order the parts and they "fixed" it on 12/4. When George called me and told me my car was done, I asked him is my car ok to drive? I asked him MULTIPLE TIMES and he kept reassuring me that it was. He said his mechanic drove it around for "a while" and that it's good to drive. I drove home (which was right in back of the shop; less than 30 seconds away). NOT EVEN 1 hour after getting my car back, I went to drive to the store. I get around the corner from my house and all of a sudden my car wouldn't even go pass 30/35 mph when it starts to go idle. I'm pressing the gas and it feels like the car is in neutral. This was during RUSH HOUR and I could've gotten into an accident!!! I spent over $1,000 for them to "fix" what THEY SAID was the issue and THEY SAID was "drivable".

    I go back to try to talk to them about a possible refund or if they can at least give me back something considering he INSISTED it was drivable but it was NOT. I feel like George and the mechanic tried to play me because I'm a female with saying "Oh, the car was drivable when he drove it." I COMPLETELY FEEL RIPPED OFF!!! Within less than an 1 hour and driving between 30/35 mph I'm suppose to believe the mechanic OVER the car that's not driving and MY own experience??? I know my car has other issues, but when someone tells you something is "fixed" it and it's "drivable" and within less than an 1 hour it's NOT, you tell me who should I believe??? When I tried to present the matter in an objective perspective of trusting HIS word, all George kept saying "the car was drivable when he drove it." That was VERY condescending for him to keep telling me my car was "drivable when he drove it." I don't trust ANYONE who can't view things in an objective perspective!!!

Mark's Auto Center, Inc is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.