Customer ReviewsforReynolds Restoration Services, Inc.

Run far and fast. After a fire in 2019, I hired Reynolds to restore my home. What I was left with was a bill I never agreed to and a house that is literally falling apart. Throughout the process (over 18 months) I was told not to pay attention to the numbers on the quotes since I wouldn't be responsible to pay. I was also told I would have thousands of dollars left over to apply to upgrades due to opting for lower cost materials. I was told I'd owe approximately $5-10k at the end of it. When I finally was able to move home I found a house that looks great at first glance, but was sloppily thrown together. The luxury vinyl floors are peeling in every room, have buckled and are breaking. My family and pets have all been injured by the breaking edges. Trim is weirdly slapped together. The HVAC was supposed to be fully replaced, but 6 months after moving home I discovered that it not only wasn't replaced, but due to being inoperable for nearly 2 years, it had deteriorated to the extent that pieces had to be replaced. A year later, we were told that the AC would need to be fully replaced soon. The ductwork is so haphazardly placed that only 2 rooms of the house receive sufficient AC/heat. The vanity on the second floor was never attached to the wall and water was never turned back on prior to move in. The home was utterly filthy, including the appliances which I was told were professionally cleaned. My built in microwave had clearly been dropped as it was smashed in several spots and the plate has completely disappeared. Recently, my toilet started sinking into the bathroom floor. Due to the broken and slid apart gaps in flooring, I have come to the realization that the old flooring is still in tact under the new flooring. I was told new subfloor was laid. Obviously it wasn't and now the poorly installed toilet has soaked through the 20+ year old, damaged subfloor.