Customer ReviewsforTri County Industries, Inc.

My service was canceled in December but yet I'm being charged for services for the last 3 months. December, January and February. Why do I have to pay for a service not received?

I called and canceled my service. They sent me a bill, I called and conformed it was canceled then recieved yet another bill for 2 billing cycles I called yet again and I can't remember names of individuals that I spoke to but she said my account was not marked canceled that she would do so and talk to driver about trash pick up. Then I recieved a statement saying they picked trash up saying the driver stated that they picked trash up. I switched trash services so no longer sat trash out for them to pick up so not sure of whose trash they collected but it was not from my residence. I called and talked to ***** and she was very rude insisting there is video that they go solely off of the driver and that trucks are equipped with cameras. ******* hung up so I called again asking to speak to the manager or someone higher up, I spoke to a woman who said she was going to review footage from truck and call me back. She has yet to call back and now they sent the $129.00 to collections for a service that was not done. I do not recommend this service, they failed to pick trash up several times and now this.

We deserve **************** provider.Customer service is always rude and the quality of service below standard . A better option would be appreciated

Tried to call to notify them we needed to cancel service due to selling our home and moving to a new state (after 14 plus years of being a customer and paying our bill on time) but had to leave a voicemail when nobody in at their office number took our call during business hours. Provided cell phone number and full explanation in voice mail, including an explanation that we did not yet have a forwarding address since we had not closed on our new property yet. Was never contacted by cell, and we did not receive any correspondence via the mail after we posted our forwarding address with the postal service 2 weeks after moving. 4 months later we received a collection company notice and bill noting we owed $14.98. Seriously, turned over to collections for less than $15 even after nearly 15 years of being a good customer. We lost 50 points on our credit score. When we called to ask why we were turned over to a collection company for less than $15 we were told that was the amount they were owed and they didnt recall or have any record we had left a voicemail. We were also told we needed to work with the collection company to dispute. Wow! Make sure you pay your bill and also make sure you speak to someone in person if you need to cancel service. Do not leave a voicemail and do not expect them to do the right thing by simply writing off a measly $15 bill for a 15 year customer.

Very unprofessional... customer service doesn't seem to be trained well...never gives a DEFINITE answer! Been waiting 3 months for a refund check!!! Find a different garbage hauler!!!