Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/21/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Ordered a stove from them in March they said it would be here July 1. The stove hasn't come and every time I try calling them they hang up on me. ****** was the first guy I talked to and he just laughed and said other than that how's your day going. Talked to him three times and ***** once. Just need this issue resolved heating season is soon and I have no heat every time I call they joke and I don't get any answer. I have children that live with me and money is hard to come by. Talked to them today they laughed and said not there problem. I need help, this needs resolved I tried everything and nothing works please help me.Customer response
11/05/2021
Thank you very much for your response.My issue was taken care of and resolved, after filing with you. I really think that your help with the matter prompted them to work out the issue and for that I thank you very much god bless and have a good day.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.