Customer ReviewsforCARco Inc

***************** very rude and not helpful with my claim. Took me calling and emailing back and fourth for 2 months to finally get all the info they needed. Now I am waiting for the processing of my claim. The accident with my total loss was 01/25/2024. Had to wait for my regular insurance to finalize before I could put in the claim with Carco. They told me now that they have everything it could take up to 24 days. I have to continue to make payments on my car until this is all resolved and I had to get a new car. So now I have to car payments and I do not believe this company is going to help with the payments Ive made since the total loss.

If you have an issue with this company report them to the insurance commissioner immediately.

Horrible company. Requests an unbelievable amount of information for what should be a simple process and then deny what you send repeatedly (hoping you'll give up). Then, once you satisfy all of their requirements they cite multiple reasons you don't qualify and when you disprove them they jump to the next reason you don't meet the criteria. I seriously doubt they have ever had to pay a claim. Horrible company, I will definitely watch out for them on my next vehicle purchase and refuse to close the deal if there's not an alternative choice. I mean, who really takes the time to investigate their GAP insurance company when buying a new car?! Guess I will now going forward.

It took almost 5 months for this company to pay my car off. The representative assigned to handle my claim would not answer my emails or return my phone calls. His name was Ben, they do not give you last names, that should be a red flag. If you call, you can never get him on the phone, they refuse to let you talk to your representative. They will take your message but you never get a call back. They require a ridiculous amount of paperwork to even file a claim. We had to go back to the dealership to cancel warranties that we bought with the car so that those could be applied to the balance of the car. That process alone took 6-8 weeks. Then had to go through an approval process. It's almost as if they stall and stall and stall in the hopes that you will give up. We continued to pay and make payments on this car that we did not have. And when they finally paid it, we were not reimbursed for all the months in which we were tied up waiting for them to pay. I have filed 3 gap claims in the past and have never had to go through the paperwork or the wait that I had to go with this company. Avoid this company if you can. If I ever buy another car again and this is the only gap coverage they provide, I will walk away!! BEWARE!!

Sent in my GAP cancellation request over 40 days ago. Their automated system claims that "Cancellations are processed within 7-14 business days". Nonsense. I have now reached out three times and received the same automated reply. Very frustrating treatment from a shady company.

This is the absolute worst company you can get for GAP insurance. They do not communicate anything with you at all. I had no idea that they weren’t going to cover my vehicle until I called them. And that was after several attempts via email and almost 3 months after my accident. We paid for GAP for absolutely nothing, I feel like I was scammed. Take your money to a reputable accredited company.

This company needs to be reported! We pay for their services to pay what insurance doesn't in one of our most vulnerable situations and they take MONTHS and dont even pay off the entire balance leaving you screwed. My banks behind my car was totaled months ago and the bank had frozen all my accounts and put my car in default with the credit company. They should be ashamed of themselves. This place needs to be sued. To bad in to busy trying to pay the car off to be able to afford a lawyer.

Worst gap insurance ever!! They took for ever to pay my final payment after a total lost. Made me lost 100 points from my credit..

Terrible!! My car was totaled in June I have gotten ALL the requested documents and sent them in only for them to keep asking me for more information. The breakdown is easy to understand. It’s obvious they are just looking for a reason not to pay the claim. I’m not an insurance company so I can only send what I am given. Very incompetent! And now I am going to have to pay two car payments because carco will not process. RUN RUN RUN from this company. My daughter had Zurich and they got all the documents for her and had her claim paid in less than 3 weeks. Wish I would’ve known how awful carco was going to be.

CARco is a very very honest company I will forever be grateful for there honesty they always try an help their customers