ComplaintsforDuggan's Service & Appliance Co
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Complaint Details
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Initial Complaint
03/26/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I went to Duggan's appliance store in Erie, Pa (.on Mar 14-2023) to get a Whirlpool stackable washer/dryer. I tried to explain to the salesperson that my house was set up for gas. on Mar 16, 2023, They tried to deliver an electric stackable unit, & realized that my house was set up for the gas stackable. So they rescheduled to deliver the correct unit the following Monday, Mar. 20,2023. Then they connected the hoses, gas line and when I attempted to operate this unit, it didn't work. I ca!led the store and asked for the operating instructions & they told me that they didn't have any. They also did not give me my warranty info. What a dilemma! So Duggan took almost $2,000 out of my account and I have a whirlpool stackable that I cannot operate & I don't even know if is hooked up properly because I have no paperwork. This is not acceptable! I am requesting that I be given the warranty/operating info & this unit be set up properly, or refund all my money & remove this unit.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.