ComplaintsforCBR Contracting, LLC
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Complaint Details
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Initial Complaint
11/23/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We hired Eddie M**** and CBR contracting to remodel our upstairs bathroom. He assured us the job would take 14 days. When he took the job he assured me my dream bathroom would come to life instead he left me depressed and sad because they totally destroyed the bathroom. Three weeks in and the bathroom was only 30% done and there were numerous problems and damage. It is evident that they do not know what they are doing. No permits were pulled for the electric and plumbing either and I learned that the hard way when the township sent us a letter in the mail. We had paid Eddie 100% of the contracted price as well as paid for all of the materials requested and on time. There were days they started work as late as 11 am and worked until 11 pm and had nothing to show for it. A lot of time was wasted and materials were lost in this project. When asked him to bring back the materials for the built-in closet he was also supposed to complete he refused and demanded money which I had personally offered extra for when he completed it. Work had slowed down. When we requested that some progress be made before the weekend I received a nasty text message from Eddie. There were also complaints from him about this and that but to me, that means you are not a real contractor because a real contractor can always find a solution for an issue. (There really wasn't any) On hiring another contractor to help us finish the job we also found that the work that Eddie and CBR contracting had completed was not only substandard but also in violation of numerous codes (electrical, plumbing, etc.), and the entire bathroom has to be redone. I was left calling multiple contractors to take a look at the project, some refused to touch it and some are charging a lot more for his errors. And because I am god fearing I will admit and say that the ONLY one thing he did correctly was made the additional drain I asked for. I strongly advise against hiring Eddie and CBR contracting.Business response
12/26/2022
I first would like to address they never assured them the job would take 14 days. I explained to them with no added extras or no problems, then yes, should've taken 14 days. Once walls were open we ran into several situations that should've been change orders, which made the project run a lot longer then expected. on the 16th day is when she asked us to leave the project I explained to her that this would not be a wise decision and then I'm obviously was not done with the project. And that if she is to call another contractor the expense would be astronomical due to her decision. Her statements in regards to the project not being done right is due to the fact we weren't able to finish so I'm not sure how this could be classified as the same thing as bad workmanship. And I need to ask who in their right mind would pay for project in full, when it's not finished. I believe thats enough said right there. What I believe is that she didn't have enough money to finish paying for the project and that's why she chose this avenue she went down. In regards to permits I explained to them this is a necessity and they should be taken out on a project and they wont be a problem to pull, bc i am lisc. and my plumber and elect.are to. Do to the size and that you live in front of the major road. They were aware that their taxes would be going up if they were to get a permit and they made the decision not to get the permit. I have proof on my first proposal that I made it clear that we needed permits and then I revise the proposal approximately 3 Times then on the signed contract is nothing stated in regards to permits. In regards and starting at 11 AM well that was explained to her the day before that I was going to be late that day. And we made up for our hours after hours. We worked tirelessly to try to commit to the finish on the date for her on top of everything. I have hundreds of text messages back-and-forth with this customer to prove every word that I'm saying, this is how I communicate with them to keep "track log" of what is actually being said and done. we base our company, on customer satisfaction, so this is very unfortunate that this customer feels the way she does and says what she said. we view our customers as our family. You for your time in this matter.
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CBR Contracting llc
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.