Business ProfileforPLS Logistics

On 3/21/24, ********* ********* *** engaged with PLS Logistics Services for the transportation of a shipment (#******, #********) from Harvey, Illinois to Jeffersonville, Indiana. Throughout the transaction, we encountered numerous issues and delays, particularly concerning the payment of detention fees for the said shipment. Despite repeated attempts to communicate and provide all necessary documentation, including check-in and check-out pages, PLS Logistics Services, represented by Timothy G*******, has failed to fulfill their commitment to pay the detention fees promptly. This delay has caused severe financial strain on ********* ********* ***, impacting our ability to meet operational expenses and affecting our reputation with our partners. Furthermore, the lack of responsiveness and accountability from PLS Logistics Services is deeply concerning. Despite assurances and promises to address the issue, we have not received any concrete steps or timeline for resolution. We believe that the conduct of PLS Logistics Services in this matter reflects a pattern of unprofessionalism and disregard for contractual obligations. As a result, we are filing this complaint with the Better Business Bureau to seek redress and ensure that appropriate action is taken to rectify the situation. We request the Better Business Bureau to investigate this matter thoroughly and facilitate a resolution that is fair and equitable. Our primary objectives are to receive prompt payment for the detention fees owed to ********* ********* *** and to prevent similar issues from occurring in the future. Enclosed with this letter are copies of relevant documents, including correspondence with PLS Logistics Services and supporting evidence of the transaction in question. We appreciate your attention to this matter and look forward to a swift and satisfactory resolution. Sincerely, ********** ******** ********* ********* ***