Business Profile

Wedding Supplies

David's Bridal LLC

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Important information

Customer Complaint:
Please be advised that due to the high volume of complaints received for this business, BBB publishes 1 out of every 10 complaints handled through our conciliation process.

Complaints

This profile includes complaints for David's Bridal LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

236 total complaints in the last 3 years.
54 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/10/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am reaching out to share my deeply upsetting experience with Davids Bridal, specifically the ******, ********** location, in the hopes that my story can help raise awareness about concerning business practices that are leaving brides devastated in the weeks leading up to one of the most important days of their lives.I placed an order for my wedding gown through Davids Bridal in ******, ** in April 26, 2025, with the understanding and assurance that the dress would be new (I spend $1400 on the dress), shipped from the companys warehouse, and arrive within the timeframe promised (by May 26, 2025). However, my order arrived over 2 weeks latejust seven weeks before my wedding dayand to my absolute shock and dismay, the dress I received was **used**.Despite repeated claims from Davids Bridal associates when I placed my order inside the ******, ** store that all dresses are shipped new directly from the warehouse, the dress they sold to me originated as a floor sample at the Davids Bridal location in ***********, ********, which raises serious concerns about product misrepresentation and the companys internal practices. This delay and lack of transparency disrupted my bridal planning and caused immense emotional distress and anxiety, tainting what should have been a joyful and memorable time. The District Manager, ***** *., did not reach out to me personally at any point during this ordeal and did not remedy the emotional damage, stress, and logistical chaos caused by receiving a secondhand gown under the false pretense of it being new. This is not only unacceptableit is deceptive.Davids Bridal is advertising and selling dresses as new, yet delivering used, damaged garments damaged to paying customers. Their lack of transparency, customer care, and accountability is both disgraceful and misleading. I strongly urge others to consider this experience before trusting this company with such a significant purchase.
Customer Answer
Date: 06/11/2025
My updated desired outcome: a full refund and dress replacement (a new version of the dress that I ordered) not a used, damaged dress.
Business Response
Date: 06/18/2025
Hello ********,
Thank You for reaching out to us. We are so sorry to hear you received bad quality item. We here at ******* Bridal are committed to providing quality products to our customers, which is why it upsets us to hear that we have not done that for you. Our store team had advised that they are working to make this right for you. Please reach out to them for any assistance.
Best,
DBI
Initial Complaint
Date:06/08/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 4/5/25, I visited Davids Bridal in ***** for a scheduled group appointment with a wedding party I am a bridesmaid in. We had told out attendant we traveled in to ***** special just to shop as we live an hour and a half away and do not frequent *****. As most of our group had paid, one of the final girls asked when to expect her dress. It was only then that we were made aware that dresses were only able to be shipped to store. Not directly to us. Red flag #1, but we moved on. Immediately upon leaving the store, I began trying to cancel my order- via the online chat option, then the text option, and finally by calling the store. At that time, the store told me I would have to wait 24 hours to cancel the order so it was 'in the system' to cancel.I called back the next day- was told I would be able to return it via phone once the store had the dress in hand. Red flag #2. Most of the party had received calls that their dresses had arrived. So I called to check. The help number on the website said my dress was in fact there in there store, but I needed to call the store to confirm. I did, the store said they didn't have the dress and likely wouldn't for weeks. I wait a week, called back. The store says not there, the web support says it was delivered over a week ago.Again- I lived well over an hour and a half from the store. I can't casually swing by and check. Finally the bride in my party gets a call that my dress is there and has been for WEEKS... So I call to return the dress as the store previously said I would be able to. Turns out, they are now refusing to do this. It might be worth noting, that I had forgotten my wallet the day we shopped. The store had no issue taking payment from my husband over the phone.All I want to do is return this dress so I can order a new dress (still from Davids).
Business Response
Date: 06/11/2025
Hello *******,
Thank You for reaching out to us. We apologize for any inconveniences you have gone through with your experience.
Please provide a receipt for your purchase in order for us to review further.
Best, DBI
Customer Answer
Date: 06/11/2025
***** Bridal in ***** reached out after I let them know I was filing a complaint with you. They have sense returned my purchase as requested.
Thank you for your time.
Initial Complaint
Date:06/03/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 1/23/25 I had appointment to look for wedding dress. Found one put one layaway. I put $200 down . On 2/27/25 I call the store to cancel the layaway. They said it was cancel . I have called countless times talk to the store manager. She said that corporate has to send the check to me. Here its June 3 no check and no phone call from the store
Business Response
Date: 06/05/2025
Hello *****,
Thank You for reaching out to us. Please provide the name and address where it should be sent as the original check was mailed and sent back in March but has not been cashed out.
We have our team re-send a check to the address you provide.
Best,
DBI
Customer Answer
Date: 06/06/2025
***** ******
*****************************
myrtle beach , SC29579
thats the address
Business Response
Date: 06/18/2025
Hello *****,
Have you checked with the leasing office? The check was shipped back on 3/6 but there was no apartment number on the address.
Please let us know, if not, we will have your check re-issued.
Best,
DBI
Customer Answer
Date: 06/20/2025
They do not have a check at the leasing office
they need to re-issue check but at this point they need to give me a full refund
Customer Answer
Date: 06/30/2025
I responded on June 20
you need to open this back up immediately
Initial Complaint
Date:05/23/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went to Davids Bridal and purchased a wedding gown. It had to be ordered online. When the expected delivery day came I called the store. It was not there, they said there was something wrong at the warehouse and it was going to be late. Because of this I had to cancel where I was going to get it altered. Davids then wanted to charge me a rush fee for them to alter it. Stated it would be to them in a couple days but could not give me a date. I was called when the dress came in and went to try it on. They agreed to waive the rush fee, they said it was their companys fault. Picking up the dress all 4 points for the straps were in different places on the dress. The hem was crooked with one foot sticking out. And the top was so tight it barely clasped. I cannot sit in the dress without my b****** practically falling out. I was asked if I gained weight. This was a 6 day time span. I requested to be refunded as I didnt want the dress anymore. They said I had to come back in and give them a second chance. They took the dress back out to its original measurements. Now the bust area sticking out from my body like originally but able to sit comfortably I asked why they cups werent just pinched in like I had expected/understood from the first fitting. The seamstress said she is unable to do that because of the style cups they are. Had this been expressed from the beginning I would have returned the dress as it does not fit my body shape. They were unable to work on the hem of the dress. They redid the straps still being done incorrectly, now about 4 inches too short. I feel I have been fighting with this company from the start and that I have not been taken care of as a customer. The store manager only wants to refund me half of the alteration price. I cannot wear the dress. All alterations are wrong on it that were done. My wedding is in two weeks and conveniently the manager is on vacation in the mountains unable to be called. This has ruined my wedding day.
Business Response
Date: 05/28/2025
Hello *****
Thank You for reaching out to us. We apologize for the frustrations you have gone through at the store.
Please send us pictures of the damages to the gown as well as the alterations and dress receipts.
Best,
DBI
Customer Answer
Date: 05/28/2025
This complaint has been taken care of. Thank you.
Initial Complaint
Date:05/19/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a dress from Davids bridal back in January ******************************************************************************************************************** cash and they said Davids bridal policy only gives you $50 back in store and you have to wait for a check to be mailed out and it takes 14 business days. Ive called several times and emailed several times speaking with Davids bridal corporate office in the actual **** Burnie store and have yet to receive the remaining balance of our money I would like to have my money sent directly deposit into my bank account since they cant seem to mail it out its now May 19 2025 and Im still out my money
Business Response
Date: 05/22/2025
Hello,
Thank You for reaching out to us. Per our finance team Check was reissued 4/17/25 via USPS.
If you have not received by end of May please let us know.
Best,
DBI
Customer Answer
Date: 05/22/2025
This is been going on for months about re-issuing out checks. I have no verification that any checks were ever issued and Ive asked for them to send it express so that it can be signed for and I can know that I received that I have not received anything, and they keep saying the same thing about re-issuing checks out and its always at the end of the month. I want my money now.
Customer Answer
Date: 06/01/2025
Still hasnt been resolved I have yet to receive my money back sorry didnt know a email or message was sent to me because on May 22 I had surgery please reopen this case so I can get my money back
Business Response
Date: 06/11/2025
Hello *******,
Thank You for reaching out to us. Please verify the address we can send the check to.
Best,
DBI
Customer Answer
Date: 06/11/2025
**************************. *************, MD 20904
addresses to: ******* *****
Initial Complaint
Date:05/09/2025
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to formally express my disappointment and frustration with a recent experience I had while attempting to pick up a dress from your store.I received a text message from Davids Bridal informing me that the dress was ready for pickup. However, when I asked for the pickup address, I was provided with the wrong location. I then drove to the address I was given, only to be told I was at the wrong ******** make matters worse, the customer service representative at that location responded rudely and unprofessionally, saying, You don't know what ******* Bridal you went to, you just jumped in the car with the bride. This was completely uncalled for and lacked any sense of empathy or professionalism. Rather than offering an apology or any form of assistance, I was simply told to go to the other location. I received no acknowledgment of the inconvenience caused, nor was there any offer to compensate me for the time ********* a result of being misdirected, I spent over two hours traveling to the wrong location and now must make my way to the correct store, all while feeling incredibly upset and disregarded.This level of customer service is unacceptable. I am requesting appropriate compensation for the lost time and poor service, as well as a formal apology for the inconvenience and disrespect I experienced.I spent more than 2 1/2 hrs driving and had to fill up my gas tank, spending $50 on top of the $100 dress.I hope this issue is taken seriously and addressed promptly.
Business Response
Date: 05/14/2025
Hello D,
We truly apologize that you were provided the wrong information during your text chat. We did review this further and will be able to provide a 20% discount on the purchase for the inconvenience. As this refund will be provided via check, please provide the name and mailing address this can be sent to.
Best,
DBI
Customer Answer
Date: 05/17/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

D Z
Initial Complaint
Date:04/25/2025
Type:Product Issues
Status:
UnpursuableMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased my oldest daughters wedding dress and my youngest daughters bridesmaid dress from Davids bridal on July 3, 2022. The total purchase was $1516.43. I returned my youngest daughters dress as she decided not to be in the wedding and was given a gift card in the amount of $140.67 and was told that it would never expire. I tried to use this gift card on April 11, ************************** buying her daughters prom dress. The prom dress was going to be approximately $280.00. The gift card could not be read, and I was told that they would not honor it. They said they could not honor it because there had been a system breach and new gift cards were being given out now and that my gift card was no longer valid. I did not receive notification of that and so now I am out $140.67. I went back to the store on April ************************************************************************************************************************************ a 10% discount off of the price of the prom dress. I received the corporate phone number and called them on April 16th. I spoke with *** and he gave me a case number and said someone would follow back up with me within 72 hours. I never received a call back and I called back today April 25 and again spoke with *** and he told me they were not going to do anything about it. I asked for the CEO, ***** ***** email address so I could email her directly and I was told they would not give me that information. I cannot believe that a company can get away with scamming a shopper out of money.
Business Response
Date: 04/30/2025
Hello,
David's Bridal, LLC filed for bankruptcy and became a new company when there was a transition of ownership on July 21, 2023.
We can no longer approve or accept any store credits provided to customers before the July 21, 2023 date.
Please accept our apologize for the inconvenience this may cause.

Best,
DBI
Initial Complaint
Date:04/25/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This complaint is against Davids Bridal, specifically the *********, ********** location.I was measured in-store and told to order a size 0. Trusting their professional judgment, I purchased the $200 dress. When it arrived, it didnt fit at all. I was then told I needed $183 worth of alterationsnearly the cost of the dress. I believe I was either measured incorrectly or deliberately sold a size they knew wouldnt fit in order to profit from alterations.I purchased the alterations on Tuesday, April 15th. I called the store immediately after to see if anything could be done to solve the issue of the dress not fitting and the very high price of the alterations due to this, and I was told a manager would call me the next day. On April 16th, when a manager called and explained that I would not receive any accommodations for the dress not fitting, and that under no circumstances would I receive a refund for the alterations whether or not I decided to go through with them, I initially agreed to proceed because I didnt want all my money to go to waste. However, about 10 minutes later, I called back to cancel the alterations and pick up the dress. I was told it was too late and that the alterations had already begun. This turned out to be ********* family and I returned to the store to express our concerns and ask to see what alterations had been done. The manager became defensive, accused us of threatening her, and said she would have helped but would not now because of how we were handling the situation, specifically mentioning my family accompanying me while I asked questions at the store. She then retrieved the dress when we asked to see it, and it was clear no alterations had been done. I am requesting a refund for the alteration services I never received, and acknowledgment of how poorly the situation was handled.
Business Response
Date: 05/07/2025
Hello,
Our team has advised that a full refund of $183.81 was given to over the phone.
Please let us know if we can further assist.
Best,
DBI
Initial Complaint
Date:04/23/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Subject: Urgent Refund Request for Returned Order #********** Dear Davids Bridal Customer Service,I am writing to express my disappointment and seek immediate resolution regarding my recent return for Order #**********, placed on April 7, 2025.I returned the full order nearly two weeks ago using the return instructions and RMA number (**********) provided by your team. The package was securely packed and shipped back in accordance with your stated return policy. Despite this, I have yet to receive any refund or confirmation of processing.Moreover, I want to bring to your attention the disappointing quality of the items I received. Both the Tulle Wedding Separates Midi Skirt and the Embellished Spaghetti Strap Wedding Separates Top were poorly constructed and did not meet the standards I expected from Davids Bridal. The fabric and finish on both pieces were far below expectationsespecially for garments marketed as ***************************** a loyal customer, I expected better from a brand with your reputation. At a minimum, I expect timely and full reimbursement for the returned items totaling $381.82 (including tax and shipping).Please confirm receipt of my return and provide a timeline for when the full refund will be issued to my original payment method. If additional documentation is needed to process the refund, I would be happy to provide it.Thank you for your prompt attention to this matter.Sincerely,Myonoway *****
Business Response
Date: 04/26/2025
Hello Myonoway,
Thank You for reaching out to us. Our ecommerce team member advised they were able to speak with you and provided the necessary refund for this order.
Best,
DBI
Initial Complaint
Date:04/20/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had my wedding dress altered through Davids Bridal, **********. I told them before leaving that it wasnt fitting right and they told me once I steamed it at home that it would fit right. I told her the **** cups were sticking out. She took it in the back to fix something and again told me it would fit right after steaming it. I signed the paperwork to take it home and thought if I steamed it, it would fit better. A few days later I tried it on and the **** cups werent even sitting in the right spot and the straps were still too tight. I called them to have it fixed and they told me that once signing, I agreed to the alterations. I was not told that when I signed the paperwork before leaving. I also told her that the **** cups werent even on my b**** and the straps were too tight. She told me they didnt do anything with the straps even though my receipt says the straps were altered and I paid $36.90 to have the straps fixed. They told me if I wanted to get it fixed they would charge me again even though they messed it up in the first place. I was given zero sympathy for the fact that my wedding was less than a month away and that they messed up the dress. She kept repeating that since I signed it was my fault even though I told her that the lady who gave me the dress repeated numerous times that once I steamed it it would fit. She kept repeating that she could fix it if I paid for more alterations even though it was their mess up. I just want the money back for the two mistakes that they made on the dress as I had to take it elsewhere to get fixed.
Business Response
Date: 04/30/2025
Hello,
Our store team has been trying to reach you for assistance. Please contact ******, store manager, at the store at your earliest convenience.
Best,
DBI

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David's Bridal LLC is NOT a BBB Accredited Business.