ComplaintsforPage Publishing

• Initial Complaint

  03/05/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I hired Page Publishing to publish a book for almost $4,000.00. When I contact them to see how the book is performing, they are unable to tell me. I have to wait a full month after the end of each quarter for the results. I know just from friends and family having purchased the book, that it performed better than the results they posted. The book even reached #7 on Amazon under travel reference books, yet Page claimed I sold 30 books in the last quarter of the year.

  

  Business response

  03/06/2024

  We are sorry the author’s sales have not been what she expected. However, we respectfully disagree with her complaints.

  
  Sales reports are generated quarterly, as stated in her agreement. *** ******** called in multiple times before the sales reports were sent to us. We receive the reports directly from Ingram and there are times where there is a lag on the retailer’s part. In turn, we must wait until we receive all the reports from all retailers. Hence, the few weeks after the closing date the reports become available.

  
  *** ******** also seems to not believe our sales reports, however, we can certify that the reports presented to you have been accurate according to the data that we receive from Ingram; suspected discrepancies would infer that Ingram has a flawed reporting system (something that we have never encountered with thousands of titles under our belt). Should you still believe that there is an accounting error, we will be happy to take up the matter with Ingram personally, but only with sufficient evidence. To support this argument, we would need to show that there were indeed more net retail sales than overall wholesale books sold. In other words, Neilsen BookScan would have to show more books sold since the initial publication date of your book than what we have reported as total units being sold by Ingram. Without this information, we do not have a solid base from which to file a complaint. Therefore, we have no obligation to perform an investigation on Ingram’s sales figures without some form of irrefutable evidence.

  
  We would be more than happy to connect *** ******* with our Senior Accounts Manager to further discuss her concerns. If this is something *** ******* would be interested in, she can make this request to his Publication Coordinator and they will ensure this is set up.

  
  Copies of the follow items are attached: *** ********’s sales reports, *** ********’s signed agreement.

• Initial Complaint

  02/28/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I have been trying to get my royalty check for about $53 for two years. Every time I called Page Publishing I got one excuse after the other about why I couldn’t get it. In December 2023 after I called again about it, they said my check had been mailed out but I didn’t receive it. It’s now late February and still no check. I know it’s not much money, but if they do this to every client, it adds up quickly. Thank you.

  

  Business response

  02/29/2024

  Dear *** *****, we do apologize for the miscommunication. When you had called in, it was before our 4th quarter close dates so our support rep must have misunderstand the time frame as to when you'd receive your royalty check. These are sent a few weeks after the close of every quarter. Your check is expected to arrive on 03/06. If you have any other questions please feel free to reach out to our support team and they will be able to assist you.

• Initial Complaint

  02/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I first contacted the FTC they took my complaint & investigating but said to contact the BBB as well. November 2022 Robert Deluise from Page Publishing called me about publishing a book. I had one other than art work which I have sort of resolved that issue with them. Not fully as I believed they would pay my illustrator. they have money to pay illustrators but did not tell me if I did not use theirs they would not pay my illustrator separate Royalties. Option A In the Press release that shows a press release has a targeted priority list & that P.P also creates a webpage for that the press release links to to media that gets the press release. They claimed they could not contact my local t.v or radio or newspapers in Spokane County, Spokane Washington as it would be spam. https://www.ftc.gov/business-guidance/resources/can-spam-act-compliance-guide-business If they followed the guideline FTC there is no reason they could not contact Local media. PP claims they would get fined $51,000 if they did, not true if they do it right. My contract says LOCAL area & they only released it Regionally & Nationally. I got 38 scammers instead, offering to promote my book for a 15 minute video If I paid anywhere from $800 -$4000 for that Zoom interview. I am on social security & am 74 I get $892 a month I am not a cash cow. I tried to contact local & was blocked. Page publishers needs to contact my local media & inform them I am a new published children's book author in their area.. PP refuses to do this. Contact info Media in my area; The Inlander : 509- 325-0634, Fax: 509 626-5875,Editor: [email protected]; KHQ 6 (509) 448-4656. [email protected]; KREM 2 509 838-7350, [email protected]; KXLY 4 509 324-4004 [email protected]. Getting good sales means notify via media neighbors, friends in my local area who in turn tell other people. See attachments Jen Donier 509-238-5020 Landline

• Initial Complaint

  12/03/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have been lied to from day 1. I have been lied about(libel). I signed a Publishing agreement with them on 9/28/23. The agreement states you can cancel for a full refund if done within 3 days. They don't contact you until those 3 days expire. When you sign the contract you agree to a set cost. When you revieve your itinerary, there are additional hidden costs you are not made aware of when you sign the agreement. I have all this in emails. The being lied to, the libel committed against me and the undisclosed fees.in addition, the job isn't being done properly nor correctly. Every fiction book needs a developmental editor. This ensures the book is clear and concise with no holes in the plot. No inconsistencies discrepancies or contradictions as well. It ensures the book will read well. They don't do this which ensures your book isn't the best it could be. I believe the copy editor they do provide is nothing more than your manuscript being subjected to a co.puter program for editing. My contracts clearly states I am assigned a copy editor. When I requested to speak directly to my editor I was refused. This only confirms my believe in their use of a computer program to edit my work. When I talked to my publication coordinator (Ashley Nottingham) she said my editor was Janice. Ashley's supervisor Katy told me my editor was Lorraine. Their lies don't match up. A doctor who can't speak to the technicians who run tests can't cure the patient. A writer who can't speak to his or her editor can't fix the writing mistakes in their book. I believe there are several illegal business practices being done here. Fraud would be the most obvious. I have all the emails to prove the libel and lying being done by the the company and will gladly provide them when needed.

  

  Business response

  12/04/2023

  We are sorry the author’s experience did not match his expectations. However, we respectfully disagree with his complaint.
  
  *** ****** first statement is that “the agreement states you can cancel for a full refund if done within 3 days. They don't contact you until those 3 days expire” This is not true. Our records indicate *** **** signed his agreement on 9/28/23 and his Coordinator contacted him the very next day to set up a time to discuss the welcome material. *** ****** Coordinator has been in constant contact. (A copy of these records are available upon request.)
  
  Next, *** **** stated, “when you receive your itinerary, there are additional hidden costs you are not made aware of when you sign the agreement.” The itinerary states “Please note that once the editing process has begun, no further additions or changes to the manuscript can be accepted. Minor revisions will be allowed once the manuscript is returned to you for review, but word count additions will incur a per-word fee.” Word counts of approved manuscripts are factored into the final cost of the author’s agreement. As such, once we being editing the approved manuscript, any additional content they would like to add (if a significant amount), would incur a small per-word fee to help cover the additional editing fees for that extra content.
  
  Lastly, *** **** mentioned “…the being lied to, the libel committed against me and the undisclosed fees.in addition, the job isn't being done properly nor correctly. Every fiction book needs a developmental editor.” The signed agreement will show the editing services included. Please note, a copy edit is different than a developmental edit. A developmental edit is done prior to an author submitting their work for potential publishing. A developmental edit is an editing process where editors fix the plot, flow, focus, and other book elements. As the name suggests, developmental edits are the most extensive edits done during the development phase of the content.
  A copy edit, on the other hand, is one of the levels of editing that focus on language errors and vague language. A copy editor does not perform comprehensive editing during this level of editing. Instead, this type of edit will look for grammar, syntax, spelling mistakes, etc.
  Our agreements include a copy edit and state: “Publisher will assign a copy editor to extensively review the Work to ensure proper syntax, word usage, sentence structure, and consistency in adherence with the standards of the Chicago Manual of Style.
  Implying that we use some type of software to edit our books is defamatory and simply untrue. Page Publishing employs actual human beings to complete all phases of the publication process – from transcription to editing, to page design, to cover design, etc. It is all done by humans employed at our company. We do not, and never have, used such software.
  *** **** did not provide a desired settlement in his complaint. We would be more than happy to connect *** **** with our Senior Accounts Manager to further discuss his concerns. If this is something *** **** would be interested in, he can make this request to his Publication Coordinator and they will ensure this is set up.
  
  Copies of the following items are attached: *** ****** provided itinerary, *** ****** signed agreement

  Customer response

  12/04/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  **** **** **
  Thu, Dec 7, 6:34?PM (5 days ago)
  to me
  
  these people in their response said i was contacted the very next day after signing my contract. i signed the contract on september 28. september 29 was my birthday and i received no calls from them. i contacted verizon after checking my phone's call logs to verify the fact that they didnt contact me until october 2. verizon confirmed this over the phone and mailed me the call log from the day in question.this nullifies their entire statement as it proves they are not a reliable or honest witness. they provided you with the contract. as you can see as per the agreement there is a set total cost. i want in writing from them that this is the total cost and no additional charges will be assessed to me.  i dont think its legal to add more charges once a contract has been signed and agreed upon that already has a set total cost

  Regards,
  
  **** ****

  

  Business response

  12/13/2023

  As stated in our initial response to his BBB complaint, *** **** signed his agreement on September 28, 2023. His assigned Publication Coordinator, Ashley, emailed him the very next day. She emailed him requesting to let her know a good time to discuss the welcome material and itinerary. *** ****** Coordinator did not receive a response to said email on September 28, 2023, so she attempted to reach him again on Monday, October 2, 2023. She was able to reach him via phone; *** **** started the call with his Coordinator to go over the welcome material/itinerary but was unable to complete the call in its entirety at that time due to time restrictions with his schedule. *** ****** Coordinator worked late that evening as a courtesy to complete the welcome call and introductory material. The following day, October 3, 2023, *** **** spoke with a Senior Accounts Manager to discuss dissatisfaction/concerns he had regarding the publication process and our policies. Our policies and procedures were explained, which *** **** did not care for. These policies and procedures are the same for all authors across the board, and we do not deviate from our standard publishing process and procedures.
  We have offered *** **** multiple explanations, as well as a one-time offer of a 100% full refund and early release from his agreement, but he declined. Moving forward, we ask that *** **** have patience, as the publication process is not an immediate process; there are several steps we must take in sequential order, in order to produce and distribute the book as needed. We request *** **** work directly with our team amicably for any future concerns while following our policies and procedures and we will be happy to assist.

  Customer response

  12/13/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]

  I have definitive proof I was not emailed September 29 as they claim. There is no such email. The first email I recieved was October 2, 2023. The latest email I was sent informed me my work would no longer be worked on due to my reporting of these actions to the appropriate agencies. The whistle-blower act protects me from such retaliation.  In addition they are still charging me my monthly fee as was just charged to my account December 3 or 4. They are being paid yet refuse to provide the service as per the contract. They have lied to me and are now lying to you. Their last response stated Ashley contacted me via a phone call. Now they say via email. I can prove both their statements to be false.
  
  Regards,
  
  **** ****

• Initial Complaint

  10/09/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I can not contact page publishing to get my manuscripts returned nor a w9 nor money owed from book sales. Number given online state send you authors kit. I don't remember my method log in to author portal.

  

  Business response

  10/10/2023

  *** ******* spoke with our staff at Page Publishing about this issue on January 24, 2023. We provided *** ******* with the contact information he was looking for, and also provided him direct contact information for our Senior Accounts Manager should he have any questions or concerns. In his complaint, *** ******* also stated he will not accept calls from Page Publishing, nor will he send the legally required W9 form to us as previously requested. On January 24, 2023, our Senior Accounts Manager explained to *** ******* that it is a legal requirement for us to have a W9 on file for our clients before royalties can be sent. This is a legal requirement – not a personal policy of Page Publishing. As we previously explained to *** ******** as soon as he sends us his W9, any remaining royalties would be remitted at that time. We believe we have addressed all issues and concerns and would appreciate it if *** ******* would save and use our provided contact information in the future if he has concerns. Please reach out to [email protected] or 866-315-2708 Option #5 and they will be happy to help. This is our contact information for Author Support and they can provide you with your Author Portal login details, agreement details, etc. as needed. We will also request that they send all manuscript files to ** ******* as soon as possible.

  Customer response

  10/18/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  ******* *******

• Initial Complaint

  06/29/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  December 2022 Paid Jan, 2023,$349 Mar $349 April $349 May $349 Paid so far $2,298 Down deposit $902 Payments each month 10 in total of 349.00 For total of $4,392. I am concerned about this company. First of all they told me they were a hybrid publisher & did everything a Traditional Publisher did, & they’re actually a vanity publisher and so far the6 have screwed up twice which has affected the time I wanted the book released & now it says blocking because of 1 missed payment when it’s supposed to when you ar3 further behind. I forgot about February but I wasn’t informed either. First of all I am an author who unfortunately has RA, I have a lot of trouble with m6 heads so editing is a big plus to me. The first manuscript back to me I looked it over looked like they made a lot of corrections when I got the page layout, Omg there were so many errors that had not been addressed .,I had to go thru it tediously & I did a couple of changes or rather added to it because a couple of things didnt make sense, they said I’d have to redo the manuscript because they couldn’t add etc so fair enough. Took quite some tim but fine, back again same kind of problems….sentences not reading right, asked me about certain words used which were in parenthesis since I wanted to make it a little more authentic so that I felt fell on deaf ears. Same problems again I’m on chapter 15, & still correcting, I feel they’ve been dishonest. Maybe they want to make sure they get their payments in full,& this is a stalling method. Very Worried. I’ve noticed they’re not on the up & up. I’m reading about people not receiving all their royalties & I also read prior that the design and cover is cheap looking. I need to, work something out with these people because I’ve invested too much $$ as it is! This is very important to me but I think now they're playing games. I cannot afford it, I’m on Social Security Disability ! I need some advice or they need to give me a discount!

  

  Business response

  07/03/2023

  We are sorry the author’s experience did not match her expectations. However, we do not believe our company is at fault for anything regarding this project. Some writing styles can sometimes be a little more challenging to edit than others. *** ***** reached out to her Coordinator to state she was displeased with the edit that was completed for her. We requested examples of certain areas of concern, so that we could check with the editor and have them explain/provide rules from the Chicago Manual of Style. Although *** ***** did not want to provide examples, we understood her frustration and offered to provide a complete re-edit free of charge. We are currently working with *** ***** on those edits.
  As for the financial side of things, author signed an agreement stating she would make a down payment with an additional 10 consecutive monthly payments. If her account was placed on credit hold, it is unfortunately due to non-payment. The monthly invoices that are mailed out would have also shown the past-due balance at that time. We fully understand times can be tough for our authors, and we do have several options available if they’re undergoing a hardship at the time. Once *** ***** explained she was having issues with the monthly payments, we reached out to her directly to provide a couple of options that would help her continue working on her project. We offered to put a hold on any monthly invoices being due from her and that during that time, she would still be able to work on her project without making a payment. We also offered a refinance option, which would allow her to continue to make monthly payments, but at a very reduced rate. These options were presented to *** ***** by our Senior Accounts Manager. *** ***** explained she would take the weekend to think these options over and will be speaking with our Senior Accounts Manager again this Wednesday at an agreed-upon time. We fully understand an author’s concern – after all, their manuscript is their baby and is incredibly important to them. We hope these options will be helpful for *** ***** and that we can take the steps needed to complete her published work.

• Initial Complaint

  02/25/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I entered a written contract with Page Publishing in April 2021. I provided them with over $4600 to publish my first novel (which they did). However, I have questioned them on numerous times about the accuracy of their quarterly sales report. They always deflect and make excuses hiding behind the accuracy of some third party sales or agencies in which they conduct business with. I have personally purchased my own novel in ebook form from Amazon.com to give away in my personal promotional giveaways. I have proof of purchase and these sales are not on the report Page has submitted to me. Again, they deflect any responsibility, which I have emails to prove this as well. They are in breach of contract. I would like my contract terminated immediately for violations on their end, a partial refund, and all royalties that are due me.

  

  Business response

  02/28/2023

  Our records indicate Page Publishing completed all terms and services within *** ********* contract. Sales reports have been provided to him without incident. The complete publishing process was finished as of January 10, 2022 – over a year ago. *** ******* has reached out to our Author Support department to inquire about his sales reports. He believes he has more sales than are reported on his sales report. We have explained to him that we do not report when sales are made to the end consumer, we in fact cannot provide that information; retail outlets do not send us such data. We credit authors with a sale when the retail outlet makes a wholesale purchase from Ingram, our distributor. In contrast, Neilsen does receive the data from major retailers after a consumer purchases a book from a store. They do not record sales made to the store from the wholesale distributor. So the sales dates will rarely, if ever, coincide. We can certify that the reports presented to *** ******* have been accurate according to the data that we receive from Ingram; suspected discrepancies would infer that Ingram has a flawed reporting system (something that we have never encountered with thousands of titles under our belt).

  Should *** ******* still believe that there is an accounting error, we will be happy to take up the matter with Ingram personally, but only with sufficient evidence. To support this argument, we would need to show that there were indeed more net retail sales than overall wholesale books sold. In other words, Neilsen BookScan would have to show more books sold since the initial publication date of the book than what we have reported as total units being sold by Ingram. Without this information, we do not have a solid base from which to file a complaint. We are more than happy to release *** ******* from his contract early so that he may publish elsewhere; however, we are not able to provide a refund. This was reiterated to him earlier this month via our Author Support department. All services were completed and approved by *** ******* and the process has been fully finished for over one year. If *** ******* would prefer to be released from his contract early (and any remaining royalties paid to him), he is encouraged to reach out to our Senior Accounts Management staff. They have attempted contacting him on several occasions to discuss his claims but we have not been able to reach him as of today.

• Initial Complaint

  01/24/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Published books contacted two separate numbers reply we only send out information. I need contact information to get more books published We do not have that information no other numbers available

  

  Business response

  01/24/2023

  It appears this customer is contacting the wrong phone number to reach our Author Support department. We believe they are contacting the submission phone number, which only provides information and submission kits to new and interested authors that have not signed on yet with Page Publishing. This is a separate phone number from our Author Support department, which authors are to contact for questions and issues such as this. Because this customer has previously published their work with Page Publishing, they must contact their previous Publication Coordinator, or get in touch with our Author Support department (specifically reserved for Page Publishing's published authors). We would encourage this customer to reach out to our company directly instead of submit a BBB complaint if they wish to speak with someone regarding publishing additional books. The Author Support department can be reached at 866-315-2708, Option #5 or [email protected]. This information can also be located when logging into the customer's secure Author Portal they used for their previously published books.

• Initial Complaint

  10/18/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  This company is now withholding my royalty checks by not responding to my emails or bank account switch, plus now the books ***** ***** ******** ******* **** I have published with their company are no longer being sold or showcased on Amazon and other major book sellers, in contravention to the contract that I entered into, paid a lot of money for, and signed. Please investigate these massive breaches of contract.

  

  Business response

  10/20/2022

  The author’s complaint mentions that he believes our company is withholding royalty checks for his books published through us. This is untrue, and we do have a financial record of all sales and all royalty checks that have been sent (and cashed) thus far. Our records indicate the author received his last royalty check in June 2022 for both books. Our records also indicate the author cashed that royalty check. Unfortunately since then, he has not earned at least $100 in royalties for him to have another check sent. According to his signed agreement, when the author makes at least $100 in royalties, another check for those sales will be sent at the next quarter.
  The author also mentions that his book is no longer being sold on major retailers. We searched for both of his published books and both are available for printing and distribution. If one particular retailer chooses not to list an author’s book for any reason, we have no control over this as a publisher. The author’s signed agreement states the Author acknowledges that Publisher has no control over acceptance of the Work’s submission by each distribution outlet. Individual retailers have full control of their own inventory.
  According to our records, the author does have a history of confusing our publishing company with another publisher he previously used (Xlibris). The author’s Publication Coordinator reached out directly to him as soon as this complaint was received. She addressed all of his concerns, explained the royalty process, and also explained the distribution of his book through retailers. We believe we have addressed all of his concerns at this time but we would be happy to have a Senior Accounts Manager reach out directly to the author as well if they would like.

  Customer response

  10/21/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Publisher: "The author’s complaint mentions that he believes our company is withholding royalty checks for his books published through us. This is untrue, and we do have a financial record of all sales and all royalty checks that have been sent (and cashed) thus far. Our records indicate the author received his last royalty check in June 2022 for both books. Our records also indicate the author cashed that royalty check. Unfortunately since then, he has not earned at least $100 in royalties for him to have another check sent. According to his signed agreement, when the author makes at least $100 in royalties, another check for those sales will be sent at the next quarter."

  Author Response: "Maybe the fact that publisher is no longer complying with our contract and purveying/selling our book through Amazon, the largest wholesale book seller on the planet, has something to do with reduced sales."
  
  Publisher: "The author also mentions that his book is no longer being sold on major retailers. We searched for both of his published books and both are available for printing and distribution. If one particular retailer chooses not to list an author’s book for any reason, we have no control over this as a publisher. The author’s signed agreement states the Author acknowledges that Publisher has no control over acceptance of the Work’s submission by each distribution outlet. Individual retailers have full control of their own inventory."
  
  Author Response: "Amazon is specifically mentioned in their literature in order to lure paying authors/customers. We would not have chosen or paid publisher if this were not the case. We consider this a material breach of contract. Publisher needs to do everything possible to get our books reinstated thereon."
  
  Publisher: "According to our records, the author does have a history of confusing our publishing company with another publisher he previously used (Xlibris)." 
  
  Author Response: "There is no “confusion.” Sometimes it is more convenient to cc both publishers, as the issues often are shared by and between the two."
  
  Publisher: "The author’s Publication Coordinator reached out directly to him as soon as this complaint was received. She addressed all of his concerns, explained the royalty process, and also explained the distribution of his book through retailers. We believe we have addressed all of his concerns at this time but we would be happy to have a Senior Accounts Manager reach out directly to the author as well if they would like."
  
  Author Response: "Obviously she did not satisfy all of our concerns/complaints, and that’s why we are still going back and forth here, in the Better Business Bureau forum."

  
  Regards,
  
  ***** *********

• Initial Complaint

  08/10/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  The Page publishing company is not reimbursing me with my book royalty. I’d emailed customer support twice regarding this, and they blamed Amazon for not providing them with the data needed. So far, it shows on their website that I had an unpaid royalty amount of $60.31 for January through March of this year. There's nothing added regarding the royalty earned up to this day. I haven't received yet any royalty amount.

  

  Business response

  08/11/2022

  Page 2, section #3 of the author’s signed agreement states: “Royalty payments: Quarterly accounting reports will be provided to Author by Publisher, listing all sales that have transacted with each distribution outlet, and all net profit generated therefrom (less returns) as per each respective outlet’s most recent terms and conditions. Payment of all moneys owed to Author shall be remitted directly to Author by Publisher with said quarterly reports. In the event that quarterly payments owed to Author are less than $100, payment shall be made with the next quarterly report, provided that the accrued amount owed exceeds $100.”
  
  The author’s complaint states, “So far, it shows on their website that I had an unpaid royalty amount of $60.31 for January through March of this year.” However, this is incorrect. When you log into her author portal and click on the correct sales quarter (2nd Quarter in this case), it shows all months with sales, including the 2nd quarter sales which would be for the months of April, May, and June.
  
  According to the author’s sales reports, she did not earn at least $100 in royalties until this recent quarter, for which royalty checks have just been sent out. We encourage the author to be patient and wait for her royalty check to arrive in the mail, as our records do indicate that a royalty check has been issued and just recently mailed to her home address. Please note the United States Post Office can take a little time to deliver mail at times, but she can rest assured knowing a check has indeed been issued and sent. All sales figures and reports have been cross-checked and verified and all information is accurate at this time. We will be happy to have a staff member follow-up with her to ensure her questions are answered.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩