Reviews

Review Details

• Review fromAnya C

  Date: 01/18/2023

  1 star
  A horrendous experience with this company that is still ongoing. On November 3, 2022, I ordered a barn mirrored door from White Shanty. It was supposed to be manufactured and delivered on December 12, 2022, per our contract. Ot was over $2,000 door.
  On December 12, 2022 I have received no update on the status of my door.
  On December 14, 2002, I reached out and found out that the mirror broke and they needed to order a new mirror and there would be a 2-week delay. Of course, I understood.
  On December 28, 2022, there was no word on my door and no update calls from White Shanty.
  On January 4, 2023, after multiple calls and emails to Marissa Ducary and Dawn Carroll, I received a photo of my door on January 6, 2023.
  Again, multiple emails and calls to White Shanty, finally I was told that the door was shipped on January 10, 2023 with 2-3 business day delivery timefram.
  On January 16, 2023, having not received a call from the shipping carrier - ArcBest, I reached out to them to schedule my delivery. They informed me that the door was LOST and "they have no eyes on it."
  On January 18, I called and emailed White Shanty and have not received a single call or email back today.
  This has been a nightmare of an experience! DO NOT order anything from this company. Go to Home Depot or Lowes or find someone local. This is the worst experience ever.

• Review fromDarrel H

  Date: 11/29/2022

  1 star
  VERY POOR QUALITY AND CUSTOMER SERVICE! If I could I'd of given a negative 5 stars.
  Ordered a double steel framed door, each with 12 glass panels. The door was fine, but the hardware to mount the door was TERRIBLE...it wasn't properly painted and it peeled. It took a month for them to send a 2nd set of hardware, but the same result...the paint peeled. They were suppose to send me a 3rd set of hardware, but it kept getting delayed. After MANY MANY MANY calls and emails...and 4 months later....I finally settled with them by getting them to agree to pay me to have the hardware powder coated in my home town. NOTE: when the powder coating company pulled the bearings from the rollers, so the rollers could be powder coated, they found the bearings very gritty and not smooth rolling. I ended up replacing all the bearings.
  In addition to the paint problem, the holes in the roller assemblies didn't match the mounting holes in the door. And 2 of the 4 replacement roller assemblies wasn't properly made...the steel wasn't bent at the correct (90 degree) angle. So my contractor had to elongate/round out the holes in the roller assemblies that were properly made (except for the hole alignment) to be able to bolt them to the door (there were a total of 4 roller assemblies...2 for each door).
  Through all of this, the customer service was TERRIBLE!!! This included things like: no response to emails, no return calls after promising to call me back, getting different answers as to what was happening, lack of information on what was going on and what the outlook was for a solution, and etc. For the last few months I was calling them 2 - 3 times a week. About the last month or so I was talking with a supervisor, which wasn't much better...other than him being able to agree to pay me to have the hardware powder coated. I have my pictures of the problems and would attach if I could.
  This ordeal occurred from mid December 2021 thru mid May 2022.

• Review fromDrew M

  Date: 09/06/2022

  1 star
  Garbage. I spend $1300 on a large custom barn door plus $400 shipping. The quality is piss poor, the custom shipping crate they had to build for the door was better quality than the door itself; they didn't even bother sanding the door before painting, the inner panel was not bonded to the outer frame and as a result the panel shifts around and you can see unpainted inner panel areas. The paint job was awful, I could have done better with a $2 rattle can. I've had lots of custom cabinets, doors and other assorted household items made for our home over the past 20 years and can say with confidence this company produces garbage. Then the negotiation begins for a partial credit, which they said they approved then immediately stopped responding to any status inquiries. 30 days later, the the credit card dispute begins.
  I've managed to find a painter to come fix the door, do it right and repaint it. But if I wanted to do all of this myself or have painters in and out of my house multiple times I wouldn't have spent the kind of money I did with White Shanty. Stay away, far away, this company is just bad.