ComplaintsforBlue Bell Motorcars, Inc.

• Initial Complaint

  08/05/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I was sold a vehicle at this location that has a known piston ring defect on a 2009 ****** ******. The reference for this manufacturer defect is TSB No. *********** . This auto dealer did not disclose any of this information about the car and the issue was not discovered until a later date.

  Business response

  08/11/2021

  Please understand when reading and analyzing our comments that we are responding to a customer from whom we have not received any correspondence for the last 2 years and 10 months. The last and only letter we received was on 11/1418, in which our customer stated that after 5000 miles of use, his vehicle now had an issue, and he would "be in touch".  Despite falling outside the parameters of our 3000 mile warranty threshold , had *** ** contacted us shortly thereafter, we would have gladly facilitated a repair.  Having NEVER heard from *** ** , nor having ever had an opportunity to examine/repair his vehicle there is no way for us to have addressed any of his concerns.
  

  It is confusing to us that *** ** has now chosen to burden the BBB with this matter after almost three years of absolutely no communication or effort to enable us to provide assistance.
  
  In regard to *** ** mention of a Technical Service Bulletin, they are not recognized as a regular component of the used car sales protocol.  It is for this reason that neither the government nor any other professional organization has required or suggested that they be disclosed in the used car sales process. In our 44 years of continued retail automobile sales in Blue Bell Pennsylvania, we have continued to adopt whatever technology and databases are believed to be the industry standard. Subsequently, we have employed internationally recognized ****** for our own purchase decisions and we provide them for free in our sales listings. The ****** report for this particular vehicle not only provided evidence of an accident free history, but also provided evidence of regular service visits to the franchise ****** dealer with no open recalls requiring attention at the time of sale.
  
  When *** ** purchased this vehicle, it had received our standard mechanical service protocol in addition to a state safety and emission inspection and was running properly -which we must assume is exactly why he purchased it and continued to drive it uneventfully for the first 5000 miles of his ownership. 
  
  Despite the fact that this has come to our attention over three years and 3 months after his purchase, without any communication since, we encourage you to reach out to us and as a courtesy we will gladly make an effort to mitigate the impact of any repair that may have been performed.
  

  Customer response

  08/14/2021

  With this car having the engine issues it is having, it is a safety liability. This car has the potential to shut off on the highway causing a hazardous situation(which is has done so recently). Although it has been two years since contact this dealership, why would I return to them for assistance? They sold me the car with the issues in the first place. How could I trust them to do the right thing? The car has not been driven very far since purchase due to the ongoing pandemic. After consulting with multiple mechanics they have determined that the engine needs to be either rebuilt or completely replaced. This is along with all of the other issues it has which include a new paint job, radio rewiring, and other small interior plastic parts that have come apart. While I may not receive restitution, I can at least warn other consumers from what is potentially a hazardous situation. 

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