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Business Profile

Funeral Related Services

EverStory Partners

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Funeral Related Services.

Complaints

Customer Complaints Summary

  • 79 total complaints in the last 3 years.
  • 15 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/09/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello this is what *** sent to the business overall manager ***************, the supervisor ******, *********************** the Family Services Manager, and ***************************** Family Service counselor. This email was sent to all parties on 4/8/2024 giving a full outline/complete with events of the problem. I am requesting a refund of the money $2739.00 Ive given to be serviced as they have failed me as a business. My name is ***************************. I am reaching out to you because of ongoing unforeseen shipping delays. Overall, one shipping delay is burdensome, but for it to continuously occur is unacceptable. I can understand that there are things that are out of the companys control. I do believe incessant issues should be rectified as best as possible. The death of a loved one is hard enough as it is. The ongoing shipping delays is mentally taxing. In summary, I am requesting a refund or for my marker to have expedited shipping and installation. For the sake of customer satisfaction in a business dealing with people during vulnerable times, I hope a swift resolution can be made . December 2023, I called in informing a Blue Ridge member directly to update my payment status as completed. I reached out to ******** Bailey1/3/24 and finalized the marker with *********************** on 1/5/24. ****** informed me that the marker would be shipped out in March. I reached out and spoke with ******, March 6th for an update only to be informed of a new ship date. The end of March/ start of ***** is the new ship date. I called today 4/1/24 asking ****** when I should expect the marker to be installed. Only to be informed of a new ship date being the end of May.

    Customer Answer

    Date: 08/14/2024

    Hello,

    I would like to thank you for your assistance in this compliant. I received a call from Blue Ridge following my complaint. Had it not been for your aide Im certain I would t have received any response. I received a voicemail saying the marker is in the ground and place 7/17/24. Because the process took more than half the year. I would like the complaint to be posted to give warning to any consumer who may want to do business with them. That way they can make an informed decision. 

  • Initial Complaint

    Date:07/03/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In review of my billing for which I use an automatic withdraw (ACH) via my bank, Memorial Gardens have told me that my April 2024 payment was received but nothing was withdrawn from my account. I have been working with them for a few months and they cannot tell me what happened and if some day I am going to get a bill. They now will not return any of my calls or emails. I have a concern that their accounting department has issues with possibly multiple customers.

    Customer Answer

    Date: 07/29/2024

    The company contacted me, and the issue has been resolved.

  • Initial Complaint

    Date:05/21/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This cemetery is not taking care of their obligations for putting a death plate on a plaque. It's going on 2 years since my Mother's passing and for the last 18 months I've been after them to put it on and I've been told it will be. I was just visiting on Saturday the 28th of May and it still not on there. I want it on and an opolgy from ****** ***** and the Ceo for this not being taken care of.

    Business Response

    Date: 05/20/2024

    I called and spoke with ***** as I couldn't find her information in our system.  She advised she was talking about Blue Ridge Memorial Gardens in **********,  ** .  This is a different company and non affiliated with us in any way.  She said as she typed it in the name of the cemetery the location auto-filled and she didn't check before she sent.  She wasn't sure how to correct and I told her I would send this response. 

EverStory Partners is NOT a BBB Accredited Business.

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