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          College Hunks Hauling Junk & Moving has 1 locations, listed below.

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            Business ProfileCollege Hunks Hauling Junk & Moving

            Moving Companies
            BBB accredited business

            Contact Information

            1101 William Flynn Hwy

            Glenshaw, PA 15116-2637

            Visit Website
            (412) 685-4188

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            Customer Reviews

            3/5

            Average of 4 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            8 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 3/3/2020

            Years in Business: 7

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            College Hunks Hauling Junk & Moving is a moving company that also provides junk removal and packing services.

            Business Details

            Location of This Business
            1101 William Flynn Hwy, Glenshaw, PA 15116-2637
            BBB File Opened:
            4/11/2018
            Years in Business:
            7
            Business Started:
            8/16/2016
            Accredited Since:
            3/3/2020
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of 8915269 for this business, issued by Pennsylvania Public Utility Commission

            These agencies may include:

            Pennsylvania Public Utility Commission

            PO Box 3265

            Harrisburg PA 17105

            (800) 692-7380

            http://www.puc.state.pa.us/

            Type of Entity:
            Corporation
            Alternate Business Name
            • BLL Charles Inc
            Business Management
            • Ms. Laura Charles, Owner
            Contact Information

            Principal

            • Ms. Laura Charles, Owner

            Customer Contact

            • Ms. Laura Charles, Owner
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Hiring a mover

            Customer Complaints

            8 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            11/04/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            This move was a mess from the beginning. On 10/30/23 our movers arrived around 9:45 am (15 minutes past their expected arrival time). No floor covers or entry ways were protected as advertised in their videos. During the loading process of our townhome, where 95% of our things were in the first floor garage, the movers severely dented our steel front door. I was made aware and was told a manager was assessing it. I am not a front door expert and did not know the door was steel. Fast forward to unloading. I had informed the movers that our king metal box spring can be broken into 2 pieces. When it was brought up in 1, I knew it was not going to fit. I informed one mover again that it could be broken in 2. He said his lead spent 45 minutes trying to do it and he didn’t have the right tool. I proceeded to spend less than 5 minutes using a wrench and did it for him. The move is complete, my paperwork states they arrived around 9:47 am and left around 5:30 pm. The lead takes off $150 for the “scratched” front door and charges me about $800 + I tipped. Our townhome complex informs us the door needs to be replaced. I called and filed a claim with college hunks. The local manager calls me and states they will not cover the cost of the door because I was not charged the cost of the quote. However a quote for a service is an ESTIMATED (company policy is minimum 2 hours) price and I’m being “punished” for paying what HER employee told me the final total was for my move. I requested the owner’s (who was the person who gave us the original quote) phone number. The manager refused several times and even told me she, herself, was “too busy to deal with this right now.” She finally relented and gave me the number. I have called the owner twice and left a message and she has not returned my call.
            Read More
            Read 7 More Complaints

            Customer Reviews

            4 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Megan H

            10/12/2023

            This experience was a cash scam. They selling team treats you like actual royalty makes you believe things that are not possible. I got scheduled with this franchise. This is one of those jobs where if your good at your job your going to get screwed. If ***** Charles has 10 great guys well she isnt going to send 3 good guys your going to get one good hunk and two losers. She does that so she can charge you and charge you and charge you. *************** was walking around like he wanted to kill himself. He couldnt even take any instructions. His name was *********************. Then these kids broke my glass coffee because they could not follow instructions and hated their life. It got all over my front porch right where you needed to move things in. Progress had to stop for someone to clean it up it was unsafe to staff and residents. So my mom and I cleaned it up even though ***** Charles kept seeing dollar signs in her eyes tried to argue with me about the facts that I was telling her. Its not about the money of the table its about the time I had spent to clean it up and still am cleaning up glass a week later. I had a number from a ***************************** that I had reached out to wondering where my claim is because someone will contact you within 24 hours. Well no one ever did I had to reach out and when this ***************************** was questions she said I just work here but she is the claims manager this ***** Charles is scamming people for money hiring clueless drug addicts to preform jobs that she knows will not be done right and she censors bad reviews on her website deceiving others like me and my family. She turned what should have been one of the happiest days of my life into a horror movie. Yet she lays her head down at night with no remorse for anyone. Once they credit card is on her file she doesnt care about you. I didnt even get an itemized bill. These guys went very slow on purpose and over charged me and no one will take phone calls to explain anything to me
            Read 3 More Customer Reviews

            Local BBB

            Better Business Bureau of Western Pennsylvania

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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