Customer ReviewsforAllentown Appliance, Inc.

My husband and I bought a refrigerator, microwave, oven and stove top from Allentown Appliance. Unfortunately, what was supposed to be a wonderful Christmas gift to our home has turned into a never ending run around. Our oven and microwave were installed, but the installation men had to cut out a piece of wood from our cabinet in order to make our new model appliances fit properly. The order arrived December 8th, 2023. We are now in a new year and we are still waiting for the metal distributor to fill the gaping hole left in our cabinet. Additionally, we received a dishwasher with a dented door. We are currently waiting for the door to be replaced. Our stove top never got installed, because the wrong stove top was sent to us due to inaccurate measurements. So far, I am terribly disillusioned with this company and even more disillusioned by their sales person. I have asked the salesperson who made this $6,000 sale to keep my husband and I posted regarding when the stove top will be coming in. Or, to give us courtesy weekly updates regarding the metal fabricators status, pertaining to the installation of the metal piece, that needs to cover the hole in our cabinet! After making a $6,000. 00 sale this is the least they (she) can do. Let me say this; every communication has been initiated by me. Every phone call regarding finding out when we might look forward to receiving the stove top we paid for has also been made by me. Here is the corker, apparently Allentown Appliance works with a two man shop fabricator and their customers are at the “MERCY” of this company regarding filling these orders. The salesperson suggested I find my own metal fabricator in my area to see if they can fabricate the needed piece faster! Now, does this sound like a feasible solution? I am the customer…Hello! They were quick to take our money, now it is this company’s responsibility to ensure there customers are satisfied. It is now the second week of Ja and the struggle continues!

My husband and I bought a refrigerator, microwave, oven and stove top from Allentown appliance. Unfortunately, what was supposed to be a wonderful Christmas gift to our home has turned into a never ending run around. Our oven and microwave were installed, but hey had to cut out a piece of wood from our cabinet In order to make our new model appliances fit The order arrived December 8th, 2023. We are now in a new year and we are still waiting for the metal distributor to fill the hole that has been left in our cabinet. Additionally, we received a dishwasher with a dented door. We are currently waiting for the door to be replaced. Our stove top never got installed because the wrong stove stop was sent due to inaccurate measurements. So far I am terribly disillusioned with this company and their sales person. I have asked the salesperson who made this $6,000 sale to keep my husband and I posted regarding when the stove top will be coming in. Or, to give us courtesy weekly updates, regarding the metal fabricators status pertaining to the installation of the metal piece that needs to cover the hole in our cabinet.!!! After making a $6,000..00 sale this is the least they can do. Let me say this, every communication has been initiated by me. Every phone call regarding finding out when we might look forward to receiving the stove top we paid for has also been made by me. Here is the corker, apparently Allentown Appliance works with a two man shop fabricator and their customers are at the “MERCY” of this company regarding filling these orders. The salesperson suggested I find my own metal fabricator in my area to see if they can fabricate the needed piece faster! Now, does this sound like a feasible solution? I am the customer, you were quick to take our money, now you do the leg work! Period! Oh, and this morning, 1/3/2023, I spent an eternity to have GE come over to check the damaged dishwasher door we received. NOT GE’s fault.

We went to Allentown Appliance looking to buy a new range. While looking at the different ranges the salesperson was very helpful and knowledgeable. We decided to buy a GE Profile double range. After waiting 6 months to receive it, understandably because of the Pandemic, we started having trouble with the range when we tried to use the bottom oven. Every time we tried to use it the breaker tripped and you could smell a electrical burning smell. Here is where the problems started. We contacted Allentown Appliance and for three days straight they insisted they could not get in touch with GE or the GE certified repair company. On the third night I took matters into my own hands and contacted GE and within 40 minutes on the phone I have a repair tech coming within two business days. And it just so happens to be the same repair company Allentown Appliance could not reach. Lessons learned? Don’t deal with Allentown Appliance. They are terrible when needing service.