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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/30/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I am writing to lodge a formal complaint against the debt collection company, RECEIVABLE MANAGEMENT, for reporting an account on my credit report that does not belong to me. I kindly request your intervention in resolving this matter and ensuring the immediate removal of the inaccurate account. RECEIVABLE MANAGEMENT's inclusion of an erroneous account on my credit report has unfairly affected my financial reputation and credibility. Despite my diligent efforts to dispute this inaccurate information directly with RECEIVABLE MANAGEMENT, they have shown a complete disregard for my concerns and have failed to take any appropriate action. I implore the Better Business Bureau to investigate this matter promptly and hold RECEIVABLE MANAGEMENT accountable for their negligent reporting practices. It is essential that they promptly remove the inaccurate account from my credit report, as it is unjustifiably damaging my creditworthiness and hindering my financial opportunities. I kindly request the Better Business Bureau's assistance in mediating this dispute and ensuring a satisfactory resolution. The inaccurate reporting of this account on my credit history not only harms me but also violates fair business practices. I trust that your intervention will help rectify this situation and restore the accuracy and integrity of my credit report. Thank you for your prompt attention to this matter. I eagerly anticipate a swift resolution to this dispute. Should you require any further information or documentation, please do not hesitate to contact me.Business response
07/06/2023
Dear ********************,
Thank you for your letter to the Better Business Bureau (BBB) and for providing us with an opportunity to respond. ********************* placed your account in our office for collections on February 7, 2023.
On July 5, 2023, we received your letter to the BBB and your notification of fraud dispute from the Credit Reporting Agencies. We closed your account in our office, preventing further contact from The Receivable Management Services LLC, and initiated removal of any credit reporting placed by our company. Please allow up to 45 days for your credit report to update.
Should you wish to further dispute your account as fraudulent, please contact ********************* directly at 800-***********.
Sincerely,
***********************************
Compliance Department
************Customer response
07/07/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*********************************Initial Complaint
05/11/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I was looking at the credit report for my brother, *********************, and it shows a past due of 86.00 for an account opened on 01/04/2021. I have no clue who the supposed account is with. He was staying at my house during that time, and no accounts for him were set up with anyone. As a matter of fact he has no credit at all, and a blank credit report, aside from this 86.00 claim. This is the only thing on his credit record. He does not owe this money to anyone, nor does he owe anyone else. He is strictly cash and no credit.Business response
05/19/2023
Dear **************,
Thank you for your letter to the Better Business Bureau (BBB) and for providing us with an opportunity to respond. To protect the security of **. ****** information, we are unable to discuss this matter with anyone else unless authorized to do so by him.
************** can provide authorization to speak with you by contacting our office directly at ************.
Sincerely,
***********************************
Compliance Department
************Initial Complaint
05/11/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I never authorized anyone to use anyone to use my social security card credit card or license plate to establish any accounts with this company. Please remove from my credit report haste as this is damaging my life and is not accurate.Business response
05/19/2023
Dear ****************,
Thank you for your letter to the Better Business Bureau (“BBB”) and for providing us with an opportunity to respond. ********************* placed your account in our office for collections on September 2,2019. A letter notifying you of the account placement and allowing 30 days to dispute the charges prior to any credit reporting was mailed to the address provided by our client on September 5, 2019.
On May 11, 2023, we received your letter to the ************************************ (****) advising of your dispute. We closed your account in our office at that time and initiated removal of any credit reporting placed by our company. The reference number associated with this removal is *********.
Upon receipt of your letter to the BBB, we have confirmed the request to remove the credit reporting was accurately submitted to the Credit Reporting Agencies. Please allow up to 45 days for your credit report to update.
Should you wish to further dispute your account as fraudulent, please contact ********************* directly at ***************.
Sincerely,
***********************************
Compliance Department
************Customer response
06/04/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*************************Initial Complaint
04/25/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
received a notice that I have a collection from RECEIVABLE MANAGEMENT on my credit report. It says it was opened on 08/21/2019 for $265 with account number starting in ************ that I am not aware of nor am I responsible for. I never went into business with this company or signed any agreements with them so they should not be reporting anything on my credit. This is a violation of my rights as a consumer according to the CFPB and FDCPA.I would like for this collection to be removed asap or I will file a CFPB and FTC report.Business response
05/19/2023
Dear ********************,
Thank you for your letter to the Better Business Bureau (BBB) and for providing us with an opportunity to respond. Progressive Insurance placed your account in our office for collections on August 21, 2019. A letter notifying you of the account placement and allowing 30 days to dispute the charges was mailed to the address provided by our client on August 24, 2019.
On August 4, 2020, we received notice of your dispute from the Credit Reporting Agencies. In response to your dispute, we mailed validation of the charges to the address on file on August 10, 2020.Upon receipt of your letter to the BBB, we placed your account on hold and obtained the attached validation of the charges related to insurance coverage on a 2018 ********* ******, effective July 2, 2019 through January 2, 2020. We will not resume collections until you have had an opportunity to review the documents.
We will not be able to remove any credit reporting placed by The Receivable Management Services LLC due to our obligation to the FCRA.
Should you wish to discuss your account further, please contact our office at ************.
Sincerely,
***********************************
Compliance Department
************Initial Complaint
04/18/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am not aware of this account. I have reached out to ********* Credit Bureau, and RECEIVABLE MANAGEMENT to have this account removed from my file and they are always saying the same excuse, which is no longer acceptable. I have filed this as an outcome of Identity Theft. Regardless of all actions done on my end, there was no action from ******** Credit Bureau. Thus, I am reaching out to seek assistance to have RECEIVABLE MANAGEMENT confirm that I have no account with them and that the ******** Credit Bureau can simply remove it from my credit report.Business response
04/27/2023
Dear **************,
Thank you for your letter to the Better Business Bureau (BBB) and for providing us with an opportunity to respond. ********************* placed accounts ********* and ********* in our office for collections on April 18, 2016, and February 4, 2019,respectively.
On September 16, 2021 we received notice of your dispute from the Credit Reporting Agencies in regards to account ************ notified ********************* and mailed the attached validation of charges related to insurance coverage on a 2007 ******* ** effective November 9, 2018 through December 24, 2018 in response to the dispute received.
Our records indicate we have not had any contact with you in regards to account ********* and were unaware of your dispute.
Upon receipt of your letter to the ***** we closed both accounts in our office and initiated removal of any credit reporting placed by our company. Reference number ********* is associated with the removal for account ************* reference number ********* is associated with account **************** allow up to 45 days for your credit report to update.
Should you wish to further dispute your account as fraudulent, please contact ********************* directly at ***************.
Sincerely,
***********************************
Compliance Department
************Initial Complaint
04/18/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
After reviewing my credit report I found that I had a collection in the amount of $198 from Receivable Management Services. I am not liable for this debt with Receivable Management Services and do not have a contract with them. They did not provide me with a copy of the original application validating an agreement to partnership with on another, neither have they provided a breakdown of fees including any collection costs and charges. For both these reason this is a violation of the Fair Credit Report Act and this item should be removed from my credit report immediately to avoid litigation.Business response
05/03/2023
Dear ******************,
Thank you for your letter to the Better Business Bureau (“BBB”) and for providing us with an opportunity to respond. *********** ********* placed your account in our office for collections on November 8, 2022.
On April 18, 2023, we received notice of your dispute from the Credit Reporting Agencies. We notified *********** ********* and mailed the attached validation of charges related to insurance coverage on a 1986 *** ***, effective June 12, 2022 through September 27, 2022, in response to the dispute.
Upon receipt of your letter to the BBB, we closed your account in our office and initiated removal of any credit reporting placed by our company. The reference number associated with this removal is *********. Please allow up to 45 days for your credit report to update.
Should you wish to discuss the account further, please contact *********** ********* directly at ***************.
Sincerely,
***********************************
Compliance Department
************Customer response
05/18/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*****************************Initial Complaint
04/17/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
I am not liable for this debt with PROGRESSIVE IN. and I do not have a contract with RECEIVABLE MANAGEMENT plus they did not provide me with the original application like I asked.account number: ************ amount disputed: $1,160.00Business response
04/27/2023
Dear ******************,
Thank you for your letter to the Better Business Bureau (BBB) and for providing us with an opportunity to respond. ********************* placed your account in our office for collections on December 13, 2022.
On March 22, 2023, we received your initial notice from the BBB. We placed your account on hold at that time and notified Progressive of your dispute. A copy of the validation of charges was included in our response to the BBB on March 28, 2023.
Upon receipt of your most recent letter to the BBB, we closed your account in our office and initiated removal of any credit reporting placed by our company. The reference number associated with this removal is *********. Please allow up to 45 days for your credit report to update.
Should you wish to discuss the account further, please contact ********************* directly at ***************.
Sincerely,
***********************************
Compliance Department
************Initial Complaint
04/09/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
Last summer, I received a parking ticket in Normandy, France. I tried to pay it, but *****, the police, and my hotel were unable to help me pay it. When I returned home, ***** (France) contacted me with a request to pay the ticket with a money order. I sent the money order to the address in France that was requested. Shortly after that payment, RMS LLC began hounding me to pay them the money for the ticket. Honestly or dishonestly, RMS LLC is using outdated (false) information to demand money from me. What is the solution to their predatory behavior? Thank you.Business response
04/27/2023
Dear ******************,
Thank you for your letter to the Better Business Bureau (BBB) and for providing us with an opportunity to respond. ***** placed your account in our office for collections on March 31, 2023. Our records indicate we have not had any contact with you and were unaware of your dispute.
Upon receipt of your letter to the BBB, we closed the account in our office, preventing further contact from The Receivable Management Services LLC, and notified Hertz of your dispute.
Should you wish to further dispute the account, please contact ***** directly.
Sincerely,
***********************************
Compliance Department
************Initial Complaint
03/25/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I recently noticed a collections account on my credit report from this company. I have been out of all debt besides my student loans for months now. I received nothing in the mail from this company. Nor have I received a phone call. It's clearly a scam and now on my credit report. It should be removed immediately and this company y should be investigated.Business response
04/07/2023
Dear ************************,
Thank you for your letter to the Better Business Bureau (BBB) and for providing us with an opportunity to respond.We were unable to locate a file based on the information you provided. Please provide additional information, such as the Original Creditors account number or ********************** reference number, which may help us locate the file and assist with your request.
Should you need further assistance, please contact our *********************** at *************************************************.
Sincerely,
***********************************
Compliance Department
************Initial Complaint
03/10/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
I am not liable for this debt with *********** **. and I do not have a contract with RECEIVABLE MANAGEMENT plus they did not provide me with the original application like I asked.account number: ************ amount disputed: $1,160.00Business response
03/28/2023
Dear ******************,
Thank you for your letter to the Better Business Bureau (BBB) and for providing us with an opportunity to respond. *********** Insurance placed your account in our office for collections on December 13, 2022. Our records indicate we have not had any contact with you and were unaware of your dispute.
Upon receipt of your letter to the BBB, we placed your account on hold and obtained the attached validation of the charges related to insurance coverage on a 2016 **** ****** and on a 2008 ***** ** ***,effective May 1, 2022 through November 1, 2022 for your review. We will not resume collections until you have had an opportunity to review the documents.
We will not be able to remove the credit reporting placed by The Receivable Management Services LLC due to our obligation to the FCRA.
Should you wish to discuss the account further, please contact our office directly at ************.Sincerely,
***********************************
Compliance Department
************
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Contact Information
Customer Complaints Summary
144 total complaints in the last 3 years.
38 complaints closed in the last 12 months.