ComplaintsforWest Coast Flooring and Remodeling LLC
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Complaint Details
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Initial Complaint
03/22/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I paid this company to tile around my fireplace insert. They did so telling me my fireplace should have a metal trim piece. After much research that is not that case and my insert has no trim. ******* then said hed make this right by making me a custom trim OR retile. 5 months later after constant texts going unanswered he provided a thin piece of metal with no way to attach to the fireplace. I asked what I was supposed to do with this and he simply said he didnt know. I feel taken advantage of. He did not make this right and now I have to figure out a custom piece as well as spending more to fix the issue they created.Business response
05/01/2024
******* has contacted the client and it is my understanding it will get retiled soon.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.