Complaints

This profile includes complaints for Landmark Ford's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Landmark Ford has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Landmark Ford

  12000 SW 66th Ave Tigard, OR 97223-8574

  
• 

  Landmark Ford

  PO Box 23970 Portland, OR 97281-3970

  
• 

  Landmark Ford

  12300 SW 68th Ave Tigard, OR 97223

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/08/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In February 2025, we damaged the rear fender and light fixtures on our 2019 **** F-150 Lariat. We contacted Landmark Ford for repairs. The truck was dropped off on March 3, 2025. We picked the truck up on April 4, 2025. When I picked up the truck, I found the **** branded Embark Tonneau cover latch inoperable. When the truck was delivered, the tonneau cover opened, closed, and locked. I addressed this with the repair team (who was not going to inform me of the damage). The technician said it had broken during repair and that I wouldn't be responsible. The manager said it was my fault and that they had alerted the insurance company. The insurance representative had told them to inform me since this was a part that was unrelated to the repair. They did not call me. In the course of the repair, they completely broke the tonneau cover so that it is not operational. They have stated they will not participate in repair. I would like to either split the cost of a replacement or work together to find a mutually agreeable solution.

  

  Business Response

  Date: 04/09/2025

  Tonneau cover latch was noted as ***** and failing upon arrival and prior to other body damage repairs due to an accident. While the latch was indeed still operating on arrival it was visibly staring to fail. During repair process and simple normal operation it failed due to this prior existing condition. This would have happened for the customer in the exact same way if the vehicle had remained in their possession. Landmark bears no responsibility for its failure. That being said, we had the customer come back in today and ******************** has repaired the latch back to operating condition at no charge to the customer purely as a gesture of goodwill.  
  
  This concern has been repaired and resolved.
  
  Sincerely
  ***** *******
  Customer Relations Manager
  ************

  Customer Answer

  Date: 04/10/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ****

• Initial Complaint

  Date:03/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The vehicle was brought to landmark for December 5. was told they would have it done in a week It is now March 26th. Body panels do not lineup. Due to a twisted column. Decals do not lineup window, not tinted, and a used door panel that does not match the rest of the interior to the car and is broken and fabric is falling apart. Landmark Ford is refusing to move further with any more work. And as telling me the work is completed to industry standards. They are charging me a storage fee. And telling me they are putting a lien on my car, if I do not come get it.

  

  Business Response

  Date: 03/28/2024

  ************** brought his 2007 Mustang with ******* on the odometer to our Body Shop on December 5th, 2023 to repair damage to the right front fender and door. We repaired the vehicle as per the written estimate from the insurance company, which consisted of repairing some minor damage to the right front Apillar, replacement of the right front door and fender (used parts), painting the damaged area, and replacing the decal-stripe.

  In response to **************** complaints. We have reinspected the A pillar and it is not twisted. We have readjusted the door and fender and the alignment of the door and fender is correct and the decal does line up. The interior door panel was damaged in the accident and unfortunately, is obsolete from the manufacturer.Landmark Ford and the insurance company both attempted to source an acceptable door panel. As a gesture of goodwill, the insurance company offered ************** $1,000,00 towards the door panel. ************** refused the offer.  ************** is correct, the window is not tinted. The used door came with the door glass and needs to have the window tinted. We dont know what type or percentage of tint is on the glass and thought it best to reimburse ************** $125.00 which is the cost of the window tinting allowance of the estimate, which he agreed to. We have a check for that amount waiting for ************** when he picks up his vehicle per his insurance companies instructions.

  We have had multiple phone calls, emails, and face-to-face contact with ************** explaining the vehicle has been repaired and that Landmark Ford and the insurance company are not going to be performing any additional repairs to his vehicle and he needs to pick it up. He has been told multiple times that he will be incurring storage charges by a certain date and time and he still refuses to pick up the vehicle.

  We notified ************** via certified mail on March 25th, 2024 that we have filed a possessory lien on the vehicle. If the vehicle is not picked up by April 5th,2024 and all charges are paid in full we will foreclose on the lien.

  ************** has been provided the information on how to proceed if he disagrees with the process or the outcome. He has made direct contact with the insurances recommended company that specializes in diminished value but he has made the decision not to proceed.

  Customer Answer

  Date: 04/07/2024

  Can you reopen this case.  
  
  Landmark Ford dates are off.
  
  February 12
  I was verbally offered $1000 for the door panel from lancer insurance company as a quick fix to the long list of problems with the car an then quickly resented. lancer insurance need to talk to his adjusters. 
  
  February 13 lancer insurance tells me this is landmark ford's problems so they will not be considering any payments for any thing do to the fact landmark ford holds the warranty an craftsmanship to the car. 
  
   
  As for the twisted pillar ***** from landmark ford said it was twisted win I called in January for a update on the car.
  I have been asking if the twisted pillar is a structural problem no won would answer the question. 
  So February ********************************************************************************************************************************* think more about the pillar win talking the ****** an *** from landmark ford he said he would have to remove the door an fender to adjust the pillar because that is what every thing blots to. 
  
  March 1st 
  Window tint.
   I gave *** the info about the company that installed the tint. I'm also the person that pointed out the window was missing the tint. From my understanding any tint company can figure out what the tint is.
  
  The car looks the same in all the pictures dating back to February 26
  
  Any proof on landmark ford side would really help in closing this case this is why I wanted to an keep saying email to landmark ford his team, lancer insurance, two different adjusters. 
  
  ***** from landmark ford 
   Was my point of contact at the beginning but ignored me and never would return any of my phone calls. So i had to get *** from landmark ford involved and I have been dealing with him. 
  

  
  

  

  Business Response

  Date: 04/16/2024

   

  We disagree with this customer's coments and demands.  We certainly stand by our workmanship and believe the repairs were done properly.  We would welcome the BBB arbitration process as a good way to make sense of this complaint.  

  Because the interior door trim parts were obsolete and a perfect match could not be found, the insurance compnay offered $1000 compensation.  We were told the customer demanded much more so they recinded their offer.

  The pillar is not twisted,  Our body shop manager offered to show photos to show what it looked like before the repair but the customer has declined the offer up to now.

   

• Initial Complaint

  Date:08/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 22, 2023 I took my vehicle to Landmark Ford for an oil change and asked them to inspect the transmission because I suspected there was issues and/or it might be due for a flush. They indicated that the transmission fluid was checked, needed to be serviced, but fluid was still full. In the following days my car began to have significant problems being driven, accelerating, shifting, and on July 29, 2023 I had a complete transmission failure while driving on the freeway with my children. It was towed to *********************** where the mechanic informed me that the fill plug was missing which resulted in all the transmission fluid draining out and causing the failure. Because Landmark was the last to touch the fill plug when they did the inspection, it is safe to assume that this issue is their responsibility to make right. My mechanic is willing to provide any documentation needed in order for Landmark Ford to put a new transmission in with full warranty, free of charge.

  

  Business Response

  Date: 08/16/2023

  Hi ***************
  
  We are sorry to hear of your transmission issues. You were aware that your transmission was already having issues just due to age and mileage and nothing to do with us.Because you chose to take it to another facility there is no way to prove this claim of a fill plug left out as that shop had already started working on this transmission.  However with that being said, our Service Manager has been in discussion with you over his and we have towed your vehicle to our shop to investigate what is needed and have offered to work with you on the repairs.You have already accepted our offer.  We are happy to continue to work with you as agreed to resolve this to your satisfaction and within the limits of reason.
  
  
  Sincerely
  *************************
  Customer Relations Manager
  ************
  

• Initial Complaint

  Date:08/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After bringing in my 2016 expedition for a blower motor replacement under recall, I was dismayed to find the A/C malfunctioning upon its return. On revisiting, I was informed that the wiring harness, a minor component not included in the recall, was the culprit. Shockingly, while the part can be ordered for a mere $25, I was quoted a staggering $700 for the repair. To add insult to injury, upon declining, I was slapped with an unexpected $180 diagnostic fee a service I never consented to. It's deeply concerning to think that Landmark Ford might be exploiting customers, leveraging safety recalls as a scheme to boost their service department's profits.

  

  Business Response

  Date: 08/08/2023

  Hi ********************
  We are sorry to hear of your dismay.
  When you came in your blower motor was not working and we performed the recall as you requested -per the manufacturers directed repair instructions. Their instructions are not to diagnose or verify anything - just to replace that blower motor. See attached (Inv# ****** line B and attachments #1 and #2) After replacement we did confirm that the blower motor was good and working as designed. The resistor/module is not included in any part of the blower motor replacement.
  You also asked about your a/c blowing out the front and not the rear. (Inv#****** -line D) After replacing the blower motor we checked and everything was working correctly while in the shop- blowing to both front and rear. If it had not all been working you would have been quoted the $180 diagnostic fee to perform diagnostics to find the cause at that time. Unfortunately, we cannot forsee failures that are not occurring while in our hands- so you were not quoted or charged anything further.
  When you returned after the system then stopped working - we checked the blower motor we had replaced and verified that there was nothing wrong with it. We did not charge you to recheck our work. At that point we then pursued diagnostic processes as outline in the manufacturers workshop manual.We found that the resistor/module and wiring and connector had failed and recommended their replacement. (See Inv#****** Line A) Please note this is a common issue on these systems.
  After hearing of your dissatisfaction our service manager,*********************, reached out by phone on 8/7 and spoke with you.  As goodwill gesture ************** waived the diagnostic fee in its entirety AND he offered to discount the cost of the repair substantially to replace the resister/module and the harness with connector -which you refused.
  As for your implication that we are gouging you by quoting $682.00 to replace a $25 part.  Please see attachment #3 from one of our local competitors showing the parts for the exact amount you were quoted by us. They are clearly not $25 parts.  In fact MSRP is $138.72 for the resistor/module and $102.91 for the harness and connector and the total labor you were quoted included the diagnostics.
  If you wish to accept our discounted offer of repairs please let us know. That offer is good until 8/31.  There is nothing further we can do.

  Sincerely

  *************************, CRM

  
  

• Initial Complaint

  Date:01/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a truck at the end Of October from Landmark Ford in ******. It is a 2006 ****** Tacoma, it was as is but said to be in good condition. It cost just under $13,000. We barely got 800 miles out of when the engine blew a rod on Jan 2 and now needs a full engine which is being estimated at $9500. Thats nearly the full amount of the truck to begin with. Weve contacted them and were basically too bad they wont do anything, this is unacceptable to us as we had it barely 2 months and didnt even put a lot of miles on it. We understand its but as is but it should have lasted much longer.

  

  Business Response

  Date: 01/12/2023

  This truck was sold strictly as is with over ******* miles. Vehicles that don't meet our retail standards are designated to go to a dealer wholesale auction.  We check them to be safe, start and stop but nothing else.  If they are safe, we allow them to be purchased as pre-auction vehicles at less than normal market prices if there is time before the next auction.  We disclose to the buyer that it is sold as is and have them initial and sign the form along with our sales manager signing.  That signed form is in the file. No one could anticipate that this would have an engine problem 800 miles later.  We are not responsible for that.  

  Customer Answer

  Date: 01/13/2023

   
  Complaint: 18719736
  
  I am rejecting this response because: it should not have met standards if the engine blew out less after putting barely 800 miles on it.  There should be some ethical reasoning here. It is ridiculous that the Dealership feels nothing should be done on their part, we understand it was bought "as is" but also that it was in running condition. Having an engine BLOW is not running condition after using it for just around 800 miles! It was not super cheap and now it will cost nearly the same to make it even usable. This is HORRIBLE customer service to say the least and we were sold a total LEMON.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:01/08/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  MY 2006 **** F350 WAS STOLEN FROM MY APT PARKING LOT IN MARCH 2022, AND WHEN FOUND WAS TOWED TO LANDMARK FORD. THE ***** WAS ALMOST DONE, ONLY HAD TO REPLACE W/CORRECT GRILL AND RUNNING BOARD AND TIRE; WHEN IT WAS STOLEN FROM THEIR PARKING LOT AS THEIR ALARM AND MY ALARM WERE BOTH GOING OFF. IT WAS RECOVERED A COUPLE OF MONTHS LATER AND WAS TOWED TO *****. LANDMARK FORD DENIES BEING RESPONSIBLE FOR THE ***** OF MY ***** AND REFUSE TO DO ANYTHING MORE. THEY NEVER COMPLETED THE REPAIRS EVEN THOUGH GEICO PAID THEM FOR IT. THEY PAINTED MY ***** AND DID NOT PUT ANY STICKERS/LABELS BACK ON IT, THE ONLY STICKER PUT ON WAS ON THE TAILGATE AND THAT IS CROOKED. THEY INSTALLED THE WRONG FRONT GRILL (I BELIEVE IT IS OFF OF A 2007) WAS PAID FOR A TIRE TO BE REPLACED BUT WAS NEVER DONE, SO THEY OWE ME $687.99 FOR THE ***** OF TIRE. THEY DID NOT REPLACE THE BROKEN RUNNING BOARD. ***** SAYS TO TALK TO LANDMARK FORD, BUT WHEN I CALLED THEY SAID CLAIM WAS CLOSED AND THEY WERE DONE. NO ONE WILL RESPOND TO MY CALLS.

  

  Business Response

  Date: 01/10/2023

  We would like to resolve if possible.  The customers insurance company GEICO was responsible for the claim both at our shop and at ****'s.  

  We did not get paid to replace a tire, the understanding was that the customer wanted his own tires so it was removed from the estimate.  We did not replace a running board and that was not on the estimate to be done.  We did replace the grill with an aftermarket one that GEICO required.  Our service director ***************** would like the customer to stop by so he can see the grill to determine if he can resolve that issue and to look at what stickers are missing and needed.

  Payment for a tire and running board should come from GEICO if it was part of the claim.

   

  Customer Answer

  Date: 01/15/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:11/30/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  While my car was under warranty, my car had to be towed to their facility. After bringing it back to them three times, they claimed they couldn't find the problem. Yet my vehicle still had the horrible symptoms until the check engine light turned on. They dennied a problem that was under warranty and now that I, with only a small amount of mechanic skills, found the problem, the vehicle is not under warranty. I find this situation highly suspicious, especially because they are ignoring my voicemails since I mentioned that I found the issue. Their behavior is either a matter of incompetence or corruption. I should not be left with a bill that, if they did their job correctly, I would have been able to fix with my warranty. This is shameful and bothersome. At one point I thought **** dealerships had the best of the best yet after so many bad experiences, I see now that they are either very incompetent or committing fraud. I am requesting that they fix the vehicle to make this right. I plan on pursing this case if they don't do the right thing. I will also contact multiply agencies, including **** Motor Company, and make sure I warn people on the Internet, etc. It may be that they don't have any bad intentions and that they are just incompetent or lazy. Either way, I find this situation unacceptable. Companies should not do this to people.

  

  Business Response

  Date: 12/01/2022

  ******************
  
  What is the problem you said you figured out?  How could we be responsible?  We have not seen you or your vehicle for 5 years.  In fact we only saw your vehicle a total of 4 times in 2017 and never before or after that again? Of those 4 visits only 2 times were for your diagnostic concern. Both times we followed proper and full diagnostic process as specified by the manufacturer.  Both times your vehicle did not act up at all and we did not charge you for our technicians time spent checking the vehicle over and test driving. The first step in the manufacturers specific diagnostic parameters/process is always to verify a concern. We were never able to do that- so there was nothing to fix at that time.
  
  Specifically you came in on 11/14/2017 @ ***** at which time you were outside of any manufacturers warranty by miles. You did note that you had an aftermarket warranty that you had purchased but that does not change anything in the manufacturers required diagnostic processes. It is the same process no matter who is paying.  
  
  You came in with the documented complaint: MAKES CLUNKING NOISE AND NOT SMOOTH ACCELERATION. HAVE TO HIT GAS HARD AND IT MAKES A GRINDING NOISE. CUSTOMER SUSPECTS THE **BRAKE IS LOCKED UP. ***ED IN. Our tech looked everything over and found: COULD NOT VERIFY CONCERN.  PERFORMED ROAD TEST OK. CHECKED FOR CODES FOUND NONE. INSPECTED UNDER SIDE OF VEHICLE FOUND IMPACT MARKS ON THE BOTTOM SIDE OF THE TRAILER HITCH. CHECKED OASIS FOUND NO SSM OR TSB FOR THIS CONCERN. SET AND RELEASED THE **** BRAK** WITH NO PROBLEM FOUND.  There was nothing to fix- because there was nothing wrong at that time-everything was operating as designed.  
  
  You immediately responded with an attempt to damage our reputation with an online review and threatening a lawsuit because we had not been able to verify your concern so I reached out to discuss with you and made arrangements for you to return so we could recheck everything again.  When you returned a week later you stated: (On 11/22/17 @ ***** miles)   IT DOES NOT SEEM TO HAVE THE POWER IT USED TO, AND THE **** MILEAGE HAS DROPPED FROM A CONSISTANT **** TO 13. FEELS THE VEHICLE SHAKING WHILE UNDER ACCELORATION AND HAS TO PRESS HARD ON THE ACCELORATOR TO GET IT TO MOVE -WHERE AS IN THE PAST IT WOULD THROW YOU INTO THE SEAT BACK. ON LAST VISIT HAD SUSPECTED THAT THE **BRAKE MIGHT BE LOCKING UP AND THE *** DRIVER ALSO SUSPECTED SOMETHING ALONG THOSE LINES BUT BY THE **** IT WAS ***ED IN IT WAS NO LONGER DOING IT TO THE EXTREME THAT IT HAD BEEN. BUT IT IS STILL NOT RIGHT. Our tech once again dove into diagnostics and found: TEST DROVE SEVERAL ****S, CHECKED **** BRAKE OK, FOUND CAR ROLLS CORRECTLY WHEN BRAKES ARE RELEASED, SELF TESTED- NO CODES, HAD QC DRIVEN AND THEY GOT 30 MPG ON THE FREEWAY. UNABLE TO FIND ANYTHING WRONG AT THIS ****.
  
  We once again did not charge you for the techs time because we could find nothing wrong.  Your outside warranty company would have required us to verify a failure before they would even consider determining if any coverage from them.
  
  After this- we never saw or heard from you again for these concerns until this complaint- 5 years later? If you had returned at any point within a reasonable time frame after this and been able to actually duplicate any of your concerns-  we would have happily continued to work with you to get it resolved for you.  However, we are not psychic and without an actual problem occurring diagnostics can find nothing wrong.  We cannot and will not just guess at what could possibly be going on and charge for it as there could be literally hundreds of different things going on in any of the vehicle systems causing these types of symptoms. We could only advise that you bring it back if it acts up again or to where you can actually duplicate a problem.
  
  There is nothing more we can do 5 years later with no further communication until now.

   

  Sincerely

  *************************

  CRM, Landmark Ford

  
  

  Customer Answer

  Date: 12/02/2022

   
  Complaint: 18486131
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************************

   

   

  Since the vehicle needed to be towed in, I have been experiencing the same symptoms with periodic worsening. The vehicle finally gave a CEL which explains the exact problems I have been experiencing. These are P0017, P0012, 13, and 24. It's about the camshaft and crankshaft being misaligned. When researching these codes, they show exactly the symptoms I have been experiencing since the vehicle had to be towed in. The facility couldn't even let me know why it was undrivable. The fact is the vehicle did have a major problem and it has been running very poorly since with periodic major symptoms. I don't understand how the technicians couldn't check the shafts or oil control valves. I was willing to pay for the so called professionals to find and fix the problem and I had a warranty. I know for a fact that this problem started the day I brought the vehicle to your facility, and for some reason the problem was denied or not found after bringing the vehicle back 4 times. The codes that finally came up EXACTLY explain the symptoms I have been experiencing. I don't understand how you don't understand how bothersome this is. This is not ethical. About me trying to contact you, I called multiple times and I was told someone will call me back. No one called me back. I left multiple voicemails. I have been completely ignored which only makes the issue worse. For whatever reason, the technicians didn't tell me what the problem is at the time it was towed in and forward. If they did, I wouldn't have dealt with such a frustrating and suspicious situation. Did the technicians actually test the camshafts and crankshaft? I know what happened and any reasonable person would understand why I am so frustrated. 
  
  

  Customer Answer

  Date: 12/08/2022

  Hi, I periodically tried to get ahold of them multiple times. The last attempt was about two weeks ago. I called multiple times and I was told someone will call me back. No-one called me back. I left voicemails and I did not receive any response.