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Complaint Details
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Initial Complaint
09/27/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
Purchased what was advertised as a Genuine Land Rover Part from their web site. The Land Rover description is:Genuine Land-rover Part # LR129437 - Bumper Cover. Satin silver. Fits Defender 110, Defender 130, Defender 90.I received what appears to be an aftermarket part, it is not Satin Silver, requires painting and has no indication that it is even a Genuine Land Rover part. When I asked for a replacement or refund by email (their phone has a recording that their phones are down and to send email), they sent back a screen capture of their web site which had been updated since my purchase visit to indicate that the part requires paint and is not returnable. The receipt for my purchase has no indication that the part requires painting or that it is not eligible for return.They are misleading consumers with regard to Genuine Land Rover part status and not operating in good faith with consumers. They billed me through PayPal as Don Rasmussen Company.Business response
10/31/2023
We have confirmed that the part definitely was a Genuine Land Rover Part, that it had all of the appropriate markings and that it was accurately described on our online parts store as **Primed**. We believe that the misunderstanding stems from a different description that the customer had seen - not on our website, but rather on a different OEM Parts Online website (which we believe to be in error). As we came to understand the source of the customers misunderstanding, we credited them back for the purchase on the same day that the part was returned to us. We regret the misunderstanding.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.