ComplaintsforBELFOR USA Group Inc

• Initial Complaint

  04/30/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  ****.21 Rental burned; Contract signed with Belfor (B)1.24.22 Change Order signed with B **** Restoration $ and loss of rent $ received from Safeco Aug, ********************************************************************************* now. We were told B will pay that rent (verbally promised)9.24 When B sent final invoice to Safeco, I received a copy. The invoice submitted to Safeco included charges for items we paid for, as well as items which were in the original house, but not in the restored house. We immediately called Safeco and B to express our concerns. One of the issues was that WE purchased the kitchen cabinets and had them installed. When I questioned B, the answer was, I didnt know you purchased them. However, the cabinets we purchased were stored at B for months. In addition, someone from B moved the largest of these and dropped it, which meant more work (and $) to install it **** House done **** Bill arrived from B. Check sent for final payment on Change Order and a letter saying there needed to be a discussion about the items in their bill that were incorrect (lies) and to request the rental loss that was promised ***** Call from B saying my letter was stuck on someones desk; bill arrives at our home marked Passed Due.12.7 Email from B stating that they provided far more additional value to the house. This email arrived when we were in ******, it was unread until ***** ***** Response to this email asked for of the payment they received for kitchen cabinets that we bought; payment for specialty door that we purchased several years ago; and repayment for the loss of rent as had been promised.12.22 Call from B: There is a lean on the house! If we pay ALL, the lien would be removed. Then, BY FEB, B would pay ** $4681 for cabinets and door that we paid for. No rent loss would be honored. This was a phone promise, so nothing written, but they KNOW IT WAS SAID.5.1.23 Still waiting for $$

  

  Business response

  05/11/2023

  Good afternoon, 

  Attached please find BELFOR's response to ********************' Complaint. 

  Thanks. 

  Customer response

  05/15/2023

   
  Complaint: 20001289
  
  I am rejecting this response because: it is unacceptable.  See attachments.
  
  Sincerely,
  
  *************************

  

  Business response

  06/06/2023

  Good afternoon, 

  Attached please find BELFOR's response to ********************' May 15, 2023 correspondence. 

  Thanks,

  *********************;

  Customer response

  06/08/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  04/27/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Mid July 2021 I was installing new laminate flooring and discovered water damage and mold in the wall behind my kitchen cabinets. I filed an insurance claim with my homeowners insurance (USAA). I didn't want to deal with hiring contractors etc. so I let my insurance choose their own contractor. Balfor was hired and came to my home on 7/23/21 to perform the remediation work. They removed the cabinets and dried the walls and treated the mold and installed a temporary plastic sink. The insurance claim was divided into two parts, the remediation and the reconstruction. Balfor billed USAA and was paid 5K+ for the remediation. This included the sink.After repeated delays, an estimate was finally provided to USAA, but never to me. Unbeknownst to me, they bid to paint almost the entire house, completely replace the new floor that had just been installed, clean windows, replacing all cabinets and many other things that were not needed and not part of the damage that the claim was for. Blatant bid padding/insurance fraud. This bid was for approximately 21K. Contractor was extremely difficult to contact and would not respond to calls, texts and/or emails. After weeks he would pop up and say he was having family issues. I wanted to get the cabinets ordered because I knew there were supply chain disruptions. ***************** would not respond to requests for the bid given to USAA. Finally, he provided a doctored document that was 4 thousand dollars less than what the actual bid was for. I acquired that bid from USAA. I ordered cabinets and 3 weeks later called to check the *** and was told the contractors CC had failed and he would not answer phone calls. I contacted USAA and they told me I could fire Balfor and hire my own contractor. So, I did. Now almost a year later they want to **** me for the sink that USAA paid for already. I refused, so they are now billing me for a 5% backout fee. Their business practices are beyond sketchy.

  

  Business response

  05/27/2022

  Please see attached

• Initial Complaint

  08/14/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Started with an ins claim, April 2021. water damage to floor. Separate companies handled, drying out and Asbestos removal, no problems. Company #3, the one we are having problems with, sent an estimate to our insurance. Insurance paid us the estimate plus upgrade for flooring. it and our deductible are in the bank waiting. I have been in contact with them many times. Pointing out that the estimate and reality aren't even close. They rented 2 pods, parked in our driveway, for I month. I finally contacted the pod company for removal, they had not been informed to get them. Est to pack/unpack, 4 workers 4 days (168hrs) actually 2men 3days. Tradesmen, products, and procedures in est, never happened. My grandson had to showed the 2 workers how to lay flooring. Ruined first flooring, sent back. Second flooring, used a grinder to correct mistake mixing leveler. Cement dust to clean from house. No invoices, no ****. They take my calls, give me excuses. still waiting.

  

  Business response

  10/14/2021

  BELFOR of Springfield has completed this project and been paid in full. The initial estimate amount was $16,091.87, based upon the visible scope of work performed. Once the project was completed BELFOR did not have to perform some of the scope of work that was initially anticipated. , i.e. we did not need as many hours as anticipated for the manipulation of contents. So, BELFOR credited back to the client $1,815.00. This was the amount of the scope not preformed, plus an additional $850. The additional $850 BELFOR credited back, along with the credit given back due to scope items that were not performed added up to the deductible. At that time the client had not paid the deductible in full and was 60 days late on payment. The client was happy with the work and the amount that BELFOR credited back to them for scope not performed. She did not mention any displeasure until BELFOR tried to collect the additional $850. As opposed to pursuing a small claims claim against the client BELFOR chose to credit the client back $850, call the account closed in full and move on. So, the signed contract of $16,091.87 was reduced to $14,276.87 and the account was closed and considered paid in full. The flooring that was questioned by the client was pulled out and a new flooring that the client picked out was installed to her satisfaction. All punch list items and items in disputed were corrected before any billing occurred.

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