ComplaintsforLithia VW

• Initial Complaint

  03/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I want to cancel the aftermarket dealer warranty I was told I could cancel at anytime.I made an email inquiry about getting this done.I keep getting told by ***************** the request has been referred to a manager. He won't say what manager though. Phone contact with a manager is impossible.

• Initial Complaint

  03/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I purchased a new VW ID.4 from VW of **********************. Because it was an electric car i wanted some extra peace of mind and purchased the extended warranty which covers a rental car free of charge. the car doesn't even have 3000 miles on it yet, but i need to bring it in for an issue that they say will take days. I told the receptionist that i will require a rental car and she told me that they were "first come first serve" and that it would be a guarantee that I would be able to get a vehicle the day I dropped it off. I told her that I have a contract that said otherwise and that I will expect a vehicle. She said she would have someone call me. I had a gentleman call me and inform me that they have a budget for curtsey cars and that they have already reached that threshold. (obviously the receptionist lied - or is it him?). He offered me to rent a car at $35 a day and then he said he would discount it to $20 a day. When I declined that suggestion, He said if I waited until April 6th, the money would re-populate and I could get a car at that time. I told him I would take the appointment under duress. So now I have an appointment in April while every week my breaking system and rotors are getting more and more damaged along with everything else attached. VW of Salem needs to do what they are obligated to do without further damaging my car.

• Initial Complaint

  01/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I bought a 2018 Range Rover, $54,678, with a 60 day or ***** mile warranty on October 9, 2023. The beginning mileage on the contract, warranty, and reported to ********** was ******. On December 8, 2023 the Range Rover started smoking and the engine died. The car was still under warranty. I called Volkswagen of Salem the next day and spoke to *******************, Financial Manager. He said not to worry I was under warranty. I was transferred to *****************, Service Manager, I told him what happened, he said I could tow it 36 miles to Salem (I was in *********** at my sons home) or I could tow it to a mechanic of my choosing. He said the car leaked engine like a sieve he had to put in a lot of coolent. He told me not to worry I was still under warranty.I had car towed to ********************** which specializes in Range Rovers. Kings Cross checked the car and said there was a catastrophic engine problem due to a drive chain failure. It needs a new engine, a $25,000 to $30,000 plus to fix. The car will never drive again with that motor. I called **** immediately, would get back to me after he talked to Kings Cross. ***** called wanted the mileage currently on the odometer. The mileage at the time of the engine failure was *****. ***** said he would get back to me. ***************** called me the next day and told me ***** had put the wrong mileage by mistake on the original contract documents. Beginning mileage on the contract should have been ****** not ******. He said I drove ***** miles in 59 days! **** said he was sorry but the car is not under warranty after all. He repeated "you are not under warranty" three times as if I was hard of hearing. I absolutely did not drive even close to ***** miles! They are not interested in talking to me now and I am out $54,678. If an odometer is tampered with, or misrepresented, isn't that supposed to be a felony? When false information is on a contract, the contract should be voided.

• Initial Complaint

  11/29/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  Short version. I purchased a car from them. They said the tires were good and signed off on the paperwork. The tires had cord showing, they were bad. They said they would replace them. Have not heard from them. They do not return my calls. This started last week November 21,2023.

• Initial Complaint

  04/29/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On April 3rd, 2023 my husband and I purchased a Model 3 Tesla from Lithia. The vehicle had some scratches and dents on the rear bumper, and a broken driver side mirror. We wrote into the purchasing contract that it would be fixed for **. After signing the contract, we were told the vehicle would be ready to go within one day with the mirror fixed. This changed to three days, but then we were told we could take the vehicle and that we would receive a call within 2 weeks to schedule repairs to be fixed on a future date. We took the vehicle on April 4th. We didn't receive a phone call until April 18th to schedule the fixes. My husband brought the vehicle in on April 26th, at 7:30 am. At this time, he asked about painting over another scratch on the car, but they told him that they would not even paint the damaged bumper-that they would only fix the dents, not the paint because that was what was written into the agreement. We were under the impression that the damage would be fixed completely. Then, we were told we were going to pay for a rental car for this one day fix. This turned into a three day job. They did cover the cost of the rental car for our inconvenience. Upon picking the car up, the rear damage was not fixed. As well as this, the car was tracked going 75 mph in a 25-30mph zone at 3:06 pm. Within a 1 mile trip, the car used 487/wpm which diminished 2 percent of its charge, when on average it uses 233/wpm per trip. This led ** to believe the car was driven very recklessly in the hands of this dealership. Upon approaching the sales staff about the situation, they claimed the car was picked up at 2:30. This was not true based upon the phone call timestamp where my husband got off the phone at 2:57, and was told that the vehicle was not on their lot at this time. We are extremely disappointed with how we were treated at this business, feel taken advantage of, and hate that our property was misused as well. This is not an ethical way to do business.

• Initial Complaint

  10/19/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a 2013 Jetta TDI on Monday OCT 3rd 2022 at Lithia VW in Salem, OR around 11:30 AM. I paid $18,000 for the car. It is a manual transmission with 64k miles on it. I flew to ******** and drove the car back to ******* **, where I live. On Friday morning OCT 7th 2022, I was driving in ******* meeting my friend for a hike and the clutch wasn't working properly. The clutch pedal was loose and spongey. When I would let off the clutch, the pedal would sink down. I was driving down the road and the car would not shift into 5th or 6th gear. I somehow made it into a nearby parking lot and the car would not shift past 3rd gear. By now the catch point was about a centimeter from the ground. I barely let off the clutch and the car would stall. It might as well have not even be a manual transmission at that point. Also by then, the car wouldn't shift into any gear. I had to get the car towed to the nearest Volkswagen dealership (VW Mall of *******) for repairs. I'm still waiting to get it fixed. It may need a brand new clutch. I called the dealership in OR and asked what was going on with the car. I told them the clutch wasn't working properly. They told me it passed their inspections with flying colors and there was nothing they could do to help me. it was out of the 3k mile warranty after I got the car back to *******. There is no way it would have passed inspections with the clutch like that. Either they honestly missed something, or they knew about it and sold it to me anyways. Because a clutch doesn't go out in 4 days. And on my drive back to ******* from ********, I was barely engaging the clutch pedal, due to being on the highway, so wear and tear wasn't really present. And I've been driving this specific manual car for years and I've never had this issue. I should not be liable for any repairs, warranty or not. This was malpractice by the dealership and is something I would expect from a third party seller. Not a certified VW dealership. They need to fix it.

  Business response

  11/01/2022

  Hello,
  
  
     We have received and reviewed the complaint levied against ** by **********************************  I have personally spoken to this customer already.  When he purchased the vehicle from ** it was in excellent running order, it passed our full mechanical inspection with no issues.  The vehicle was inspected by a VW factory certified technician, and the only repair needed was a door seal replacement.  We also replaced the air, pollen, and fuel filters, and performed a brake flush which were due maintenance items.  The clutch functioned totally normal, and there were no indicators of additional wear.  The customer admitted that the vehicle drove great with no issues, for thousands of miles, all the way to his home in Georgia.  VW of Salem is not liable for the wear and repairs caused to the vehicle under the customers ownership.
  
  Thank you,
  

  
  

• Initial Complaint

  10/06/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  ****************** performed service on Volkswagen Jetta TDI on 9/30/2022. Vehicle was dropped off at 7:38 am and was ready for pick up at 3:08 pm. Their hourly shop rate is $185 per hour for labor. Lithia service department charged $2005.00 for 7.5 hours of labor ($267.33 per hour). Their explanation is that they bill for hours that it can sometimes take on other vehicles based off of billing software, even if they get the job done faster. We were billed for hours that were not used and the service manager insists that its normal practice to charge customers for the additional hours, in our case 7 hours of labor cost $2005. When you know that an hourly labor rate is $185 per hour you dont expect to be charged for additional hours (in our case over 10 hours of labor was paid for when the vehicle was only on the property for 7.5 hours).

• Initial Complaint

  06/11/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I purchased a jeep wrangler three weeks ago from the dealership I never retained possession of the vehicle because it had some things that needed to be fixed on it before I picked it upIve been going back-and-forth with the dealership for three weeks now and they still havent got it fixed they told me they were gonna put a lift on the jeep of equal value of the one thats already on there and they ordered a cheap budget lift and didnt even do a safety inspection on the jeep now they are talking about getting the funds back from the loan company that they paid off for my trade-in and giving me my car back and canceling the loan and then they also ran a hard inquiry on my credit 16 times and lowered my credit score ************************************************************************************************************************ about whats going on with my jeep. They sent my jeep to a specialty shop and requested a quote on a comparable safe lift from the shop and the lift that they recommended to Lithia was not the one that they ordered they ordered a cheap budget lift. There was an accountability agreement signed by the dealer stating that they would fix this to my standard

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩