ComplaintsforSalem Clinic
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/26/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I arrived at *********** Street location of Salem clinic on the morning of August 26, 2022. I had scheduled an appointment earlier that morning for a follow up mammography and ultrasound to determine if the lumps discovered during my annual mammography are cancerous. On the previous afternoon, I found myself experiencing a scratchy throat - and had gone in to the Clinic to get a Covid test. It was negative. On the morning of my appointment, I was 100% free of cold/allergy symptoms. During the Covid screening on the way in for my mammo - I told the triage nurse what happened the prior day. She refused to allow me entry for my cancer appointment, and turned me away from Salem Clinic. I reassured her that my test was negative, and that I had no symptoms, but to no avail.Business response
09/01/2022
Our screening staff were following national, state and internal Covid-19 screening guidelines, but could have sought leadership resources to devise a path to a safe visit for the complainant and imaging staff. We have made contact with the complainant to apologize for the inconvenience and additional worry and to re-schedule her imaging studies at a future time of her convenience.Customer response
09/02/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.