ComplaintsforCinder Rock Veterinary Clinic
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Complaint Details
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Initial Complaint
04/12/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unresolved
Cinder Rock Veterinary Clinic *********************************************************** ************** Wednesday April 5, 2023 $116.10 Veterinary Care for My Chihuahua The Vet did not provide adequate or appropriate care which resulted in my dog having a seizure and the infection spreading almost resulting in the death of my dog.The business has not gotten back in contact with me, since I emailed them on Thursday April 6th 2023 after taking my dog to a different vet who provided the necessary care that Cinder Rock Veterinary did not.Please see the Uploaded Summary regarding this situation as it does not fit in this FieldBusiness response
05/05/2023
Thank- you for bringing this to my attention. I am sorry for the frustration of not getting back to your email immediately. I was glad to hear your dog is feeling better when I spoke with you on the phone. We will discuss your Chihuahua's exam and treatment at our upcoming meeting. Cinder Rock Veterinary Clinic is committed to providing excellent care to our patients and one of the ways we can improve our service is through client feedback. So I appreciate you reaching out to me.Customer response
05/18/2023
Complaint: 19928597
I am rejecting this response because:This has not been resolved, the Clinic's Medical Director Called me almost 2 weeks after the incident, and pretty much told me that the clinic would not do anything for me, or my dog, and that she could request a refund but there was no guarantee that it would be approved. So this Issue is still open.
Sincerely,
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.