Business ProfileforAll Season Windows LLC

Asked for windows that open from the right to left. I was very clear with the sales rep in person twice and verified over text. I wanted them to match upstairs. From RIGHT to left. Company took a year and a half to complete project. I hired them to make my home safer for my kids and to make the two room qualified additional rooms to remove private mortgage insurance. Once complete, I was able to have 5 rooms in my house and my private mortgage insurance was then removed. While waiting for completion for a year and a half, I had to pay each month. As a courtesy I asked them to cover the digging costs. The sales rep assured me that if we placed an egress window on the side by the back gate it would be flush to the ground with a cover over it so someone could safely walk over it. Once the job was complete, they had to move my gate, the ***** are above ground making it a trip hazard and the walkway not walkable. We cant use the walkway to get a lawnmower out let alone safely walk around the ***** in an emergency. They replaced cement around ***** and with rock and sand surrounding it. I do. It think I should have to pay for windows I specifically asked to not have. Regarding the egress windows, the sales rep assured me I would get something that was nowhere near what I would have agreed to. I trusted this company and I feel they could not complete a job they took on. From permits, to engineers, to wait times, to lack of communication, it was an awful experience. I cried, I begged and I took control of trying to get the permits resolved. This company is requesting I pay the remainder of my bill, but I would like an advocate to help to determine what is fair. I do not believe I should pay for what I deliberately did not want. I truly feel like they ruined a portion of my house.